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April 23, 2009 4:48 PM PDT

Apple retail sheds 1,600 full-time positions

by Tom Krazit
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Apple is in excellent financial shape, but at the expense of about 1,600 full-time retail positions.

(Credit: Corrine Schulze/CNET)

Apple's retail group shed about 1,600 full-time equivalent workers during its second fiscal quarter.

Apple's second fiscal quarter was a blowout considering the state of the economy, but executives noted that the retail division took a hit during the quarter, with average revenue per store declining to $5.9 million from $7.1 million a year ago. With overall revenue from that segment increasing just 1 percent to $1.74 billion and with 45 new stores having been opened since last year, something had to give.

The retail arm of the company now employs 14,000 full-time equivalent workers, down from 15,600 at the end of Apple's first fiscal quarter, according to a filing with the SEC. Reports surfaced late last year that Apple was looking into ways to reduce the number of hours worked by part-time employees as a hedge against a coming recession.

Apple opened just one store during the quarter. In January it said that it plans to ease back on the number of stores it opens in 2009, which seems prudent amid a global economic downturn.

Tom Krazit writes about the ever-expanding world of Internet search, including Google, Yahoo, online advertising, and portals, as well as the evolution of mobile computing. He has written about traditional PC companies, chip manufacturers, and mobile computers, spending the last three years covering Apple. E-mail Tom.
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by Angmarr April 23, 2009 5:07 PM PDT
Such a "we care about the little man" company = )

Priceless!
Reply to this comment
by Vegaman_Dan April 23, 2009 5:20 PM PDT
Hey now, I woudln't be so harsh. Apple, like any company, is not immune to the economic conditions. Yes, they did well financially, but only at the expense of making difficult choices and sometimes those choices include the loss of jobs for some employees.

It's a fact of life and best to just move on.
by lenrooney April 23, 2009 5:24 PM PDT
As apposed to say, Microsoft, who layed off 5000 workers and then built a new soccer stadium with the savings?
by mikestatic1 April 23, 2009 5:24 PM PDT
It's called business planning. [CNET editors' note: Personal attack deleted.]
by Angmarr April 23, 2009 6:03 PM PDT
@ mikestatic1

its call "we don't give a **** about you" from apple to you fanboys

p.s I never said MS is any better, But its just awesome how the so called peoples company is treating its little people!
by viper396 April 23, 2009 8:13 PM PDT
@lenrooney, what soccer stadium? If you have to resort to made up facts then your statements lose all credibility.

Some of you same Apple fanboys gloated when Microsoft had layoffs, now you have to eat some humble pie. Layoffs are a sad fact that is nothing to laugh or gloat about. Whether it's Apple or Microsoft the behavior of some of you fanboys are pathetic and shameful.
by Vegaman_Dan April 23, 2009 8:18 PM PDT
@lenrooney wrote:

"As apposed to say, Microsoft, who layed off 5000 workers and then built a new soccer stadium with the savings? "

Let's see... they didn't lay off that many people- that's a number the news dredged up with incorrect information combining past layoffs and potential future layoffs that haven't happened or may not happen at all.

Second, the new campus (Commons) was planned more than a decade ago and has been under construction now for years, long before any layoffs were a possibility.

Reasearch instead of heresay will help greatly in your future comments.
by ckh1272 April 23, 2009 11:06 PM PDT
by Angmarr April 23, 2009 6:03 PM PDT
@ mikestatic1

"its call "we don't give a **** about you" from apple to you fanboys

p.s I never said MS is any better, But its just awesome how the so called peoples company is treating its little people!"

I tell you what then. You name me one major company that isn't treating the little man like S#%@!!. Don't worry, I'll wait!! If hate Apple, that is completely your right, but enough with the selective FUD already.
by ckh1272 April 23, 2009 11:14 PM PDT
by viper396 April 23, 2009 8:13 PM PDT
@lenrooney, what soccer stadium? If you have to resort to made up facts then your statements lose all credibility.

"Some of you same Apple fanboys gloated when Microsoft had layoffs, now you have to eat some humble pie. Layoffs are a sad fact that is nothing to laugh or gloat about. Whether it's Apple or Microsoft the behavior of some of you fanboys are pathetic and shameful."

Maybe so should read this:
http://www.daylife.com/article/09yo427asb2NQ?q=Steve+Ballmer

Now, how would like your pie served? Perhaps with a side of crow. I do agree that layoffs are no laughing matter, but keep the facts as facts and the FUD as FUD!!
by kelmon April 24, 2009 4:33 AM PDT
"the so called peoples company"

Pardon? I've never heard Apple called that before.
by rapier1 April 24, 2009 7:11 AM PDT
@ckh1272 ,

Thanks for that link to the article. I always assumed that the Mac blogs were petty and small minded and its good to have some confirmation of that.
See more comment replies
by websterphreaky April 23, 2009 5:11 PM PDT
"Apple retail sheds 1,600 full-time positions" Oh i guess it's because Apple is doing sooooo well, huh??? Bwah ha ha ha ha ha ha .... Mac sales are WAY DOWN, hence Apple's dirt-bag PR dept. steps up those BS lies filled Mac vs Microsoft commercials. Too bad the 90% tile consumer public HASN'T been fooled, proof Mac sales are WAY OFF.

[CNET editors' note: Prohibited content deleted.]
Reply to this comment
by Vegaman_Dan April 23, 2009 5:23 PM PDT
Cruel comments and a bit insensitive to those who lost their jobs in that time period.

Mac sales are down, but iPhone sales are up. That's the revenue generator these days which makes me realize just how genius Apple was to change their name and focus from computers to consumer electronics. By spending more time and focusing on iPhones and iPods and less on computers, they have found a way to hedge their exposure to economic downturns.
by jug831 April 23, 2009 5:25 PM PDT
Do you have any data to back up your comment that "mac sales are way down", or are you really as stupid as I think you are? Yes, I just personally insulted you...how did you like it?
by JPNY24 April 23, 2009 5:37 PM PDT
Hey why dont you try getting support from someone from HP in india then talk to me about customer support. The people in the apple store actually help and get your problem solved.
by monkeyfun14 April 23, 2009 5:43 PM PDT
@JPNY24

Apple outsourced technical support to India as well way to call the kettle black.
http://www.tuaw.com/2006/03/09/apple-to-outsource-tech-support-to-india/
by pithenumber April 23, 2009 6:09 PM PDT
@jug
Mac sales are down
not as much as webster would like the internet to think though

@mike
where are you getting that he hates Macs because he can't afford one?
by LLIB_SETAG April 23, 2009 6:39 PM PDT
SEATTLE TIMES NEWS APRIL 2009
MORE MICROSOFT LAYOFFS THAN REPORTED, UP TO 5,000 PEOPLE.

April 20, 2009 12:56 PM
Analyst: More layoffs at Microsoft possible

Posted by Sharon Chan

Sid Parakh, analyst at McAdams Wright Ragen, released a report today ahead of Microsoft's earnings report saying that Microsoft could be considering job cuts beyond the 5,000 announced in January.

"As a likely consequence of tougher business conditions, our checks indicate that Microsoft may embark on another round of restructuring in the near future," Parakh wrote. He said he did not have details on size, time frame, location, business units, timing or whether it would affect outside contractors.

He also said he expects earnings results to be lower than previously projected, although the company did not provide financial guidance in the last call.

It would be a change in tone from what the company was saying as recently as a week ago, when head legal counsel Brad Smith said at an Elevate America news conference, "There have been no changes in outlook going forward" regarding layoffs.

The company still plans to cut 5,000 total jobs through 2010, including the 1,400 announced in January. Smith also said the company still plans to create 2,000 new jobs in that period.

The third-quarter earnings report is scheduled for Thursday.

Update 3:14 p.m.: I reached Microsoft spokesman Lou Gellos, who sent over this statement: "As we said in January, we will continue to assess the market and economic situation over the next 18 months and make adjustments as needed. Beyond that, we have no other details to share."
by SlimGem April 23, 2009 6:42 PM PDT
@ mikestatic1,

"I'm guessing you are a failed Mac Genius applicant ..."

I'm afraid you are giving this clod more credit than he deserves. I'd say he is a failed MacDonald's applicant.
by Seaspray0 April 23, 2009 6:57 PM PDT
@websterphreaky. You comments are insensitive, hateful, and show no respect; the name calling is childish and unwarranted. People like you show true contamination of the gene pool. Don't waste anyone's time ever again with garbage like that.

As for the others bickering... stop it. The economy is tough for alot of people right now, sales are down for alot of companies. Now is not the time to brag about who lost what... especially if you happen to be one of those 1,600 souls for apple or the thousands of others who no longer work for other companies across the country.
by seven7dust April 23, 2009 7:43 PM PDT
@ monkeyfun14
they pulled out of India a long while back because it didn't meet Apple standards
infact they recently increased their Austin centre support staff
you might want to stay of the Microsoft Brainwashing propaganda a bit
by Vegaman_Dan April 23, 2009 8:25 PM PDT
@LLIB-SETAG

You are now in violation of copyright infringement and have exposed CNET to legal action by posting copyrighted content from the Seattle Times newspaper without their consent or notice.

Seattle Times Online User Notice:

http://www.seattletimescompany.com/notices/notice3.html


I would strongly advise you to refrain from doing this again- it's twice already today that you've violated the terms of service for CNET as well as violated copyright for another news company. If you would like to save time, please make out your check for the use of the content to:

The Seattle Times Company Online
1120 John St.
Seattle, WA 98109
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by ikramerica--2008 April 23, 2009 5:20 PM PDT
The fiscal first quarter includes the holiday season. The second quarter for Apple is the low period. This should not be lost on anyone.

The term "full-time" is also bogus, as it is "full-time EQUIVALENT" which means 2 20 hour workers = 1 40 hour worker.

So, what's the story? Apple staff after Christmas?

WOW. Stop the presses. ;)
Reply to this comment
by ikramerica--2008 April 23, 2009 5:27 PM PDT
Sorry, Apple stores CUT staff after Christmas...

Again, wow. What retailers didn't?
by johnqh April 27, 2009 12:42 PM PDT
Good point,

It is really a 15% cut on full-time equivalent. Basically, it is possible that all employees get 15% cut in hours.
by ikramerica--2008 April 23, 2009 5:28 PM PDT
Also, I don't know if Tom Krazit is purposely misreporting the information, or just can't read and understand a financial statement, but maybe he should just go back to looking for offensive App Store products...
Reply to this comment
by monkeyfun14 April 23, 2009 5:37 PM PDT
Oh something said about Apple hurt your feelings?
by Angmarr April 23, 2009 6:00 PM PDT
cant take the heat? LOL
by Seaspray0 April 23, 2009 7:06 PM PDT
Tom Krazit respects apple and their products more than any other cnet reporter I know. Sometimes the news is not good. Look around. There's alot of "news is not good" going around for alot of people. Tom has recently done articles that reflect the big picture and attempt to show how things are in an unbiased, truthfull way. He has done so again in this article. Tom, don't change a thing.
by nicmart April 23, 2009 7:53 PM PDT
Translation: Krazit is little more than an Apple PR flack.
by albeat99 April 23, 2009 6:13 PM PDT
I'm no fan of Apple products, but I feel for anyone who loses their job is this economy. Apple workers are people too.

I can't believe there would be anyone so anti-Apple they would be happy over employees losing their jobs. From reading the above comments, I was sadly mistaken.
Reply to this comment
by monkeyfun14 April 23, 2009 6:17 PM PDT
I'm sorry for them I truly am.
by sciontcya April 23, 2009 6:22 PM PDT
Nothing posted here is surprising any longer.
There are surely appropriate fanboy vs fanboyee topics to he had, and I can enjoy those, but some of the 9-year olds here are an embarrassment to the industry and should be banned.
...Unless, CNET enjoys the hits too much?
by Angmarr April 23, 2009 6:27 PM PDT
@ sciontcya

I bet CNET loves all the Hate wars going around, BET they have contest called which writer can get the most posts on a topic = )
by chipotlecoyote April 23, 2009 6:47 PM PDT
I think there's a fundamental insecurity on the part of some anti-Mac zealots: by saying you own a Mac, you're implicitly saying that you're willing to shoulder added costs -- whether we're talking higher-priced computers or the implicit cost of being "less compatible" with the PC world -- to use OS X. Rather than just saying, "Good for you. I don't own a Mac, and I'm perfectly happy with Windows," they're reacting like you personally attacked them, that you told them their choice was inferior -- and they really, really hate you for it.

And y'know, I used to believe in the stereotype of the smug obnoxious Mac user. And they're out there. But after owning a Mac and seeing the level of absolute unreasoning vitriol Mac users get, I've realized that a lot of the "smug obnoxiousness" is in these folks' minds: if you own a Mac, then you fit that stereotype and you deserved to get kicked for it repeatedly, case closed.
by ywkhgqo April 23, 2009 6:57 PM PDT
@chipotlecoyote.

go look at any zune article, you'll see the ass's of Apple. Go look at any article about microsoft and it's the same thing. Both sides are unreasonable.
by Mr. Dee April 23, 2009 6:20 PM PDT
Are those two guys in the picture the only 2 employees left in retail at Apple? They shouldn't worry, because nobody will be stopping by anyway.
Reply to this comment
by sciontcya April 23, 2009 6:25 PM PDT
Hey - I just posted about you!
Yeah, and the only ones "buying" PC laptops are the ones MS pays to in those great commercials - you know, the "picky ones"?
LOL

[CNET editors' note: Personal attack deleted]
by AppleProLeo April 23, 2009 8:34 PM PDT
HELLOOOOOOO!

What a misleading headline and article - please read the article again.

" Apple's retail group shed about 1,600 full-time equivalent workers..." the important word here is 'equivalent', basically Apple cut hours NOT jobs.

Or more accurately Apple stopped giving out extra hours to their part-timers - Apple hasn't, I repeat hasn't cut retail jobs. You would think the writer would have made that clearer.
Reply to this comment
by anilsudh April 24, 2009 4:07 AM PDT
Nice job with photoshopping the pic. Do you work for Adobe?
Reply to this comment
by alexacker April 24, 2009 6:54 AM PDT
Every time I go to the Apple store, I have to wait to just speak to someone to ask a question. It's always hordes of people ANY TIME I GO (Roosevelt Field Mall location in LI or SoHo in NY). I think some companies are using "the economy" as a means to do whatever they want to do. And, I'm an Apple Fanboy too. Booooooo!
Reply to this comment
by jessiethe3rd April 24, 2009 7:54 AM PDT
It's funny... now that ABC owns CNET and Disney owns ABC.... and Disney and Apple are basically best buds( the news of Apple's woes on the industry always seems so soft on CNET.com... funny how bias media is now days.
Reply to this comment
by fredosan April 24, 2009 10:33 AM PDT
Ummm... actually, CBS owns CNET. One look at the footer on any of CNET's websites will tell you that.
by ralfthedog April 24, 2009 8:52 AM PDT
Any iStore workers needing a job should not have a problem finding one. Jobs are scarce, however, Apple employees are smart, friendly and have very good customer relation skills. I am sure that if anyone lost their job at apple (VS just had hours cut), Apple will provide job search assistance.

If it makes anyone feel better, lots of overtime coming up late this Summer when the iPhone III hits the market.
Reply to this comment
by AllenKids April 24, 2009 3:29 PM PDT
06Q1 4739

06Q2 4851

06Q3 5384

06Q4 5787

07Q1 6612

07Q2 6348

07Q3 7300

07Q4 7900

08Q1 11400

08Q2 12000

08Q3 13600

08Q4 15900

09Q1 15600

09Q2 14000

Above are the numbers of Apple Retail Store full-time equivalent employees

Fiscal Year 2006 to date

The question is not why Apple cut back this quarter since they did the same 07' and during the same time 06' 08' Their hiring pace slowed considerably also. The question is why the surge in 08Q4?

Unfortunately the answer is rather obvious and boring:

iPhone 3G launch, they sold 6.8M during the 90 days.

Story Ends.
Reply to this comment
by ralfthedog April 24, 2009 4:14 PM PDT
What does this say to the scedule for the launch of the iPhone III?
by ewelch April 24, 2009 6:28 PM PDT
Bad reporting. Do you people ever check your facts or are you just too lazy?

http://mediamemo.allthingsd.com/20090424/did-apple-just-fire-1600-retail-workers-nope/
Reply to this comment
by Tom Krazit April 24, 2009 6:45 PM PDT
If you will carefully read our article, you'll realize that we never said Apple laid off "people." The headline says they cut full-time positions. The text takes great care to make it clear that Apple cut "full-time equivalents." And we present the plausible evidence that the cut came from part-time workers.

Media Memo is responding to the dozens of writers who labeled this a 10 percent cut in Apple's retail division, which is absolutely not what this article says. The positions have gone; we don't know how they vanished, whether it was through staff cuts, cutbacks in hours to part time workers, or something else. And we don't presume to say how Apple reduced the staff.

But nonetheless, Apple decided over the quarter that it did not have room for the equivalent of 1,600 full-time positions in the retail group. They are not disclosing how they sliced that reduction.

And for those of you who are calling this a cut in Christmas staffing, you'll note that Apple increased retail staff coming off fiscal Q1 (the Q4 calendar quarter) in both 2006 and 2008, as AllenKids helpfully backs up. Apple did make such a cut in 2007, but there's obviously precedent both ways.
by AppleProLeo April 24, 2009 7:52 PM PDT
@ Tom Krazit

No Tom you didn't say "Apple laid off PEOPLE". But you sure didn't make it very clear either - especially the click whoring headline, "Apple retail sheds 1,600 full-time positions", be honest to yourself what do you think that headline implies. And NO, using the word 'equivalent' in a line isn't being clear.

If some came to you and said Apple cut 1,600 retail positions - what would you have thought?

You were clearly misleading the reader here for hits and effect, and you know it.
by Tom Krazit April 24, 2009 8:07 PM PDT
@AppleProLeo - As the Media Memo article points out, the term "full-time equivalent" is a financial/technical term that must be specified that way. Every reference incorporates that entire term, and while I suppose I could have linked to a definition of that term to make it clearer, I'm certainly not misleading anyone by calling these moves "layoffs," "job cuts," or any of the terms used by other writers who didn't take the time to read the SEC filing.

No matter how you slice it, Apple made a decision to save money in its retail division. And that is worth noting.

Here's a formal definition of full-time equivalent:

http://faq.bea.gov/cgi-bin/bea.cfg/php/enduser/std_adp.php?p_faqid=368&p_created=1175542602
by AppleProLeo April 24, 2009 8:28 PM PDT
If 'full-time equivalent' is the financial technical term to use, how many financials / accountants are in your readership demographic Tom? How may of the readers understood that fully?

I wasn't asking for a link to a definition but a clearer sentencing or explanation of this "technical term" would have suffice, as you have done so in your replay - (though I did pick up your sarcastic tone in this sentence of yours).

I ask you again as you totally avoided my primary point in my last post:

So as a "journalist" and in consideration to the way you wrote the article do you think the majority of the readers clearly understood the article accurately.

- Tip: If you need help with that answer, read the comments.
by elllroy April 25, 2009 2:52 AM PDT
@ tom, try as you might, you don't get out of this. factual wrong headline, misleading article, hit wh*ring at ist best with the usual anti-apple bias.
by Mark_Anderson April 27, 2009 4:31 AM PDT
Tom is right, FTE is a standard business term for expressing resource load.

The point is this: Massive ramp up during 07/08 followed by a decline in 09. Pretty much the same as most companies in their position, particulalry when a popular new product is launched.

This isn't 'anti-Apple bias' this is reality. Plot the figures given above in a graph if you doubt it.
by AllenKids April 24, 2009 7:37 PM PDT
@Tom Krazit

I personally think this unprecedentedly steep job cut are mainly contributed by two factors.

1. routinely seasonal labors cut after Christmas.

2. Only one new Apple Store opening which means few new full-time job offering.

Nonetheless, considering its revenue per store shrunk 17% YOY. Such job cut is expected for a micro managed company I suppose.

And kudos for your data mining skill.
Reply to this comment
by AllenKids April 24, 2009 7:45 PM PDT
P.S. I highly doubt Apple's real headcount was reduced significantly last quarter. Firing People is not cheap. MSFT put aside hundreds of millions $ as related cost in its SEC filing. No such expense were found in AAPL's 10Q
Reply to this comment
by jdubXmacGenius April 24, 2009 10:31 PM PDT
I fell into that category, i was cut at the end of the 1st qtr after a year and a half at the Genius bar. and ironically got a contract job at the Corporate HQ some months down the road. I guess tenacity and skill pay off no matter how bad the economy is. layoffs happen

and don't forget they fired Jobs too,
that worked out for him:-)

Its a do it yourself world, always has been. Much respect to those out there that keep on P.U.S.H.I.N.G
Reply to this comment
by LLIB_SETAG April 26, 2009 7:46 PM PDT
ALL THINGS DIGITAL "D" ARTICLE:

DID APPLE FIRE 1600 PEOPLE? NOPE.
FOLLOW THE LINK :

http://mediamemo.allthingsd.com/20090424/did-apple-just-fire-1600-retail-workers-nope/

( do not steal news )
Reply to this comment
by K--bo April 27, 2009 10:27 PM PDT
@ Tom Krazit
Not to grill you Tom, but if you want to be accurate and the 10K says full-time equivalents, then your headline ought to say "Apple retail sheds 1,600 full-time equivalents". Full-time positions are very different in the accounting world, though the costs / savings are about the same.
Reply to this comment
by stefanvolos April 28, 2009 11:30 AM PDT
Uh-oh... Apple better call all those laid-off employees back to The Store. Their new iMacs shipping with the ATI Radeon HD 4850 graphics card are all locking-up on their customers, and apparently this is a problem that requires a reservation at the Genius Bar and some physical repairs!! (Hurry back, Steve Jobs... These faulty iMacs wouldn't have shipped out on your watch, would they?)
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