Apple's iPhone wins J.D. Power award
Click the image for a larger take on the J.D. Power and Associates smartphone satisfaction rankings.
A survey conducted by J.D. Power and Associates found Apple's iPhone generated the highest amount of customer satisfaction among smartphone-using businesspeople.
The survey of almost 1,400 respondents, which was conducted during August and September, ranked the iPhone first on a scale that asked respondents to rate the smartphones for ease of operation, operating system, physical design, handset features, and battery aspects. Apple's favorite gadget scored 778 points out of a possible 1,000 points, beating Research In Motion and Samsung.
The iPhone received perfect rankings in four of the five categories, with the exception of "battery aspects," in which it only received two golden circles out of five. The survey weighted the other categories more heavily, however. The only other manufacturer to get five golden circles in any one category was RIM, in the battery aspects category.
Tom Krazit writes about the ever-expanding world of Internet search, including Google, Yahoo, online advertising, and portals, as well as the evolution of mobile computing. He has written about traditional PC companies, chip manufacturers, and mobile computers, spending the last three years covering Apple. E-mail Tom. 
I'm wondering when the "but a PC is cheaper!!!elevnty!111!" crowd will realize this.
J.D. Powers' awards are not bought. You're thinking Consumers Digest.
- by hoogoola January 27, 2009 2:19 PM PST
- I went from a RIM blackberry to the iPhone and I sometimes wish I still had the blackberry. The iPhone is missing a very important feature: COPY and PASTE text. if there is a way to copy and paste, i'd love to know.
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