Apple: MobileMe e-mail issues are behind us

With MobileMe apparently working, we'll retire the Fail MobileMe graphic--for now.

(Credit: Apple)

Almost three weeks after it launched, Apple is finally able to tell MobileMe customers that everything is working as it should.

The latest update to its MobileMe status blog posted by the mysterious David G. says that all is well with MobileMe, Apple's replacement for .Mac that offers subscribers e-mail and access to Web-based contacts and calendars for $99 a year. "We have completed restoring Mail service, including historical messages, to all of the 1% of affected members. Thank you all for your extreme patience during this trying time."

Almost right from the launch hour, MobileMe was rife with problems. The site was down on its first day, and some subscribers have had trouble accessing their e-mail and syncing their contacts ever since.

Apple offered a free 30 days of service as a mea culpa for the launch issues, but a balky e-mail server continued to cause problems well into July, completely erasing some e-mail messages. David tells us that a syncing issue discovered Monday between MobileMe and the iPhone and iPod Touch has also been resolved.

Now that the problems are supposedly behind the company it sounds like Apple is planning to address the MobileMe issues raised by reviewers, such as the delay in syncing changes made on a Mac or PC, and the general sluggishness of the service.

"By completing this restoration of Mail services, we hope we have put the vast majority of MobileMe Mail problems behind us and can now focus on improving other aspects of this new ambitious service," David wrote.

Let us know if you continue to have problems with MobileMe.

[elenahron]

This is not true. I haven't been able to receive any new emails ever since the change from .mac to MobileMe was done. Apple has become another Microsoft!

[troyallen]

Works perfectly for me, since day 1

[mikeyfoster]

I, like many other still don't have mail back. All historis emails are missing and not a peep out of customer service just automated replies.

[joetesta70]

$TEVE JOB$ is evil. Apple is evil. The only thing Steve cares about is $$$.

Note that $TEVE does ZERO philanthropy - he doesn;t even make the Forbes list of philanthropists in the US. Gates, Dell, Ellison, Brin, Lazaridis - they're all there. Ask $teve why. They had to be pressured by Greenpeace to be green!!!

Apple gives nothing back. $teve JobS gives nothing back.

Cool products, evil people.

[Thomas, David]

Hey troll, nice to see you again. If all Steve Jobs cared about was money then I think his initial annual salary would've been more than one dollar. Gee, I also think they'd be one of the richest companies in their industry, but they're not. Gee. I guess you must be able to see into peoples souls without even knowing them. GOOD FOR YOU

[anilsudh]

Saw a news flash that the mental asylum is looking for you. Apparently you haven't had your daily does of electric shock treatment.

[troyallen]

The money that Bill Gates gives back is the overpriced cost of all the beta windows that the company charged you for 20 years. Yes, the $300 worthless upgrade to Vista. In 3 years another $300 upgrade to Windows 7. Exactly, what does he give back. So nice of him to open up Melinda & Bill Gates foundation. At least he should put a disclamer that part of the Window's proceeds go to his foundation. A lot better feeling. Bill Gates is a Crook

[Notes]

Take a deep breath and repeat after me. It's only email.

[patrickofsf]

It's not that I'm bothered about losing my mac.com e-mail, but rather that Apple is trying to force me to buy a new computer with an operating system compatible with MobileMe. My iMac predates the newer chips and can't use an OS higher than 10.39; MobileMe requires at least 10.4.

[Thomas, David]

No one is forcing you to do anything. It's simple. These are new products based on new operating system abilities. If you want to use older products, that is fine.

[audiopainter]

10.4 runs on almost every iMac out there.

[outboundtech]

untrue it is not only email. I was looking at my iphone and all my contact details were gone. I needed to delete the account and recreate and resync for those details to return. Me is great fun.

[lokigoki]

I am a .mac to MobileMe customer and I couldn't dislike it any more. :( The web interface is horrible, and my "push" e-mail gets pushed to me about 15 to 30 minutes after it's been sent regardless of what network (e.g. EDGE, WCDMA or Wi-Fi) I use. Meh.

[ahoeflak]

The big issues have been fixed but a lot of people in my part of the world (Australia, New Zealand) are still stuck with all-day calendar events that show up on the wrong date on the MobileMe.com online calendar, which is a major annoyance. None of the suggested fixes in the online forums seem to work.

[retroboy77]

And let it begin.
http://www.theonion.com/content/news_briefs/date_of_apple_backlash_set
Remember everyone, at least Microsoft talks to their customers. I agree with most things Joe says. Steve Jobs is quite the monster, definitely a genius and he makes pretty gadgets and UIs but let's not all ignore the fact that he doesn't have a heart.

[hagosrush]

I COMPLETELY AGREE!! I had to go online to contact these morons who call themselves tech support and they could do NOTHING to shed the light on my issues. What kind of foolishness has the world come to when the only option you have for tech support is to wait TWENTY minutes in an online text based chat room only to have the tech "support" not be able to solve your problem. Let's just say I will NEVER purchase another apple phone as long as I live. LONG live the apple KILLER. GO BLACKBERRY!!!!!!!

[afterhours]

Well, that's nice of Apple. I'll tell you what, Mr. Jobs --- when my OSXS DNS gets poisoned and I lose every client I have because you can't prioritize the update of BIND on your server software, I'll feel really well that you spent all that time and limited coder resource on fixing MobileMe instead.

We're facing the single most important platform security threat to OS X -- and Apple's 'no comment' policy of being completely late to the party with no solution in hand weeks after disclosure of an exploit makes me VERY UNCOMFORTABLE to having Fruit in my server rack. I couldn't give a flip about MobileMe. Pity you don't give a flip about your OS.

Oh, and is that AT&T's DNS servers poisoned today? Are they hunting iPhone vendors? Your MobileMe won't do much if your DNS is toast -- or that of your partner for your shiny new toys.

[AppleSuxLeo]

Yep...Mr Whipple says it`s all about ME. Mr Whipple would not dare to give one cent to charity. It`s all about the world`s most closed system that sells overpriced Chinese-built PC`s through boutique stores to other nimrods.

[hagosrush]

Mobile Me is GARBAGE!! I signed up for it as soon as I purchased the new 3G iphone. The syncing of email was always delayed by about ten to twenty minutes. The website is worse than attempting to load a flash driven page on windows 95 in today's world. Its slow, half the time I could not even access certain pages. I kept receiving some fancy error attempting to blame my Firefox browser. At one point it even took about ten minutes to "load" my mail page and then promptly crashed. Needles to say, I am now back with verizon and happy with my blackberry 8330. ATT sucks, Apple Sucks, MobileMe Sucks!

[troyallen]

Good for you. Now go spam the Microsoft forums

[49erPress]

push is still rather slow from mobileme to my iphone, but my biggest complaint is that mobileme doesn't sync with my contacts or calendar on my work pc's outlook because it is associated with an exchange account. google calendars can sync with exhange enabled outlook, why can't mobileme? being able to sync between my work pc, my mac at home and my iphone was the reason i decided to stay with apple when they announced .mac was going to become mobileme. it has been a terrible disappointment.

[troyallen]

If Apple is such garbage, why do you people keep on buying their products and spam the Apple news stories every day. Do you people have jobs or what? If Apple gave me so many headaches, I would leave their products behind and move on. What is complaining about Apple going to solve? You people are losers. The migration to MobileMe didn't go as planned, they had EMail Server problems and this **** happens.

It's seems you have time on your hands, why don't you apply to Apple as a I.T. server technician if you are so good..

[ace10134]

haha this is hilarious. i never use Apple products, so i can just sit back and laugh it up while i watch Apple burn up with hate letters.

nice comment, hagosrush,
"Apple Sucks, MobileMe Sucks!"

[troyallen]

I uses apple products

Microsoft sucks msn sucks , look at me, I'm an attention *****

[ace10134]

hah i just visited Apple's mobileme webpage, and the main header says, "The Simple Way To Keep Everything In Sync"

Well if by "simple" they mean "Sucky Interface Means Problems Lost Email"

And by "In Sync" they mean that horrible band that everyone thought was so good but now we all realized that their sh*t.

[screenmeister]

I've had ongoing email problems since the migration from .mac to .me - yesterday I tried their dedicated chat line, only to be told that I was not one of the 1% who have not been able to access their email - an indication of the myopic view that there were ever only 1% of people affected by Apple's incompetency over this. There is a concerted spin being applied to this to give the impression that the problems have been solved. I'm afraid Apple is becoming Microsoft. And still my emails are lost somewhere in the stratosphere (with no bounceback to sender to let them know they haven't got through).

[wcarr3]

Wow. You guys are really letting Apple have it huh. Trust me when I say this I am not "Apple Fanboy" by no stretch of the imagination, but I do have some of there products (i-Mac, i-Pod, and 3G i-Phone). I too had problems when MobileMe initially rolled out. However, during the last week MobileMe has been working pretty stable for me. I think calling Apple the next Microsoft is a bit of a stretch at this time. When you find the prefect company, please let me know. Since Apple has now messed up, who will be the next "Golden Boy" for all those who now hate Apple. Come on guys give it a rest and give Apple the opportunity to work things out with this huge launch. If you don't like the product, return it an don't buy it the next time. Ranting and saying how much you hate Apple or whoever won't really change nothing. Be an informed consumer and let you dollars do the talking. Get over it already. :-)

[screenmeister]

Maybe if you were losing emails that your livelihood depended on you might feel there was a legitimate reason to be upset. The allusions to Microsoft are because of the new development within Apple of deceiving their loyal customers in the attempt to present a corporate image to the world!

[Seaspray0]

Wow! Not one positive comment from anyone and alot of scathing remarks from everyone. I don't use mobileme so I'm not qualified to give it any kind of review, but still... Wow!

[cassio1]

Apple is offering free chat support to fix mobile me mail ills. anyone still having trouble should take advantage of it. also, don't adjust any account settings until the mail is restored.