The mobile social: Not ready for prime time?

There's a reason why no mobile social-networking company has broken out yet. They haven't found themselves--on a map, that is.

Mobile networking, at least in the U.S., remains a limited extension of the social-media industry's biggest PC-based players: lighter, messaging-focused versions of Facebook and MySpace.com, as well as instant-messaging software like Yahoo Messenger and AIM. Social-networking start-ups with a major or exclusive focus on mobile use, like Twitter, have failed to amass a following outside the alpha-geek crowd. For mobile social networking to really take off, it's going to have to move beyond providing new ways for people to bug their friends with text messages.

Yahoo demonstrated OneConnect at the Mobile World Congress in Barcelona.

(Credit: Marguerite Reardon/CNET Networks)

Recent announcements and developments in the mobile media world have indicated that location-based services are going to be the game-changer. These applications, using GPS technology or cell tower triangulation, are being talked about as the move that will push mobile social networking forward--and with good reason. Crafted correctly, a location-aware mobile service could not only tell you which of your friends are nearby, but also inform you of the nearest place where you could grab a slice of pizza (and whether your neighbors recommend it)--as well as serve up advertisements that give "hyperlocal" a whole new meaning.

And with Yahoo's just-announced OneConnect launching in a few months--featuring "proximity alerts" when friends also using the service come within a certain distance of one another--it's clear that the biggest names on the Web see this as a promising market, too.

But don't hold your breath. Location awareness is going to make huge strides in how mobile devices are used, but it's not going to be a quick revolution. Services like Yahoo OneConnect, though brimming with hype, face both technological and psychological barriers that have kept their progress slow and will keep any company, start-up or conglomerate, from making an immediate splash in the space.

Right off the bat, there's the gadget factor: A whole lot of people are using cell phones that can't handle geotagging or "proximity alerts," and they aren't going to upgrade anytime soon. Those of us living in New York or the San Francisco Bay Area can easily forget that not everyone has a BlackBerry or an iPhone. Not everyone has a data plan, a built-in camera, or an unlimited text-message plan--let alone GPS capabilities. Plenty of people don't use their cell phones for anything other than boring old phone calls.

And even if they can handle GPS or the lower-tech triangulation, there's a good chance many cell phone customers don't even know about it. "Getting the customer to understand that (GPS) is on their phone has historically been the biggest hurdle," said telecommunications industry analyst Jeff Kagan. "All these cool technologies are available on the phone but nobody knows it. Customers don't know it."

Beyond handsets, cellular carriers play a crucial role in whether a location-based mobile service can take off. Loopt, a mobile social-networking site that relies on location awareness, is still only available on Sprint Nextel and its Boost Mobile subsidiary. Buddy Beacon, a similar service launched by mobile virtual network operator Helio, is available exclusively to the carrier's subscribers. To whittle it down even more, such applications are only available on compatible handsets.

There's a "lack of ability all around," said John Poisson, founder and CEO of mobile photo-sharing start-up Radar.net. "If you're talking about location-based services that are social in nature, you've completely broken the model because you can't do anything social with just a subset of an audience."

"It's like that old William Gibson cliche that everyone keeps recycling," said Michael Sharon, co-founder of geographic tagging site Socialight, which has been making small steps toward integrating location awareness into its mobile service. "It's that the future is already here, it's just not evenly distributed yet."

A service like Yahoo OneConnect, backed by a well-connected dot-com giant rather than early-stage investor cash, could even the playing field with cross-carrier compatibility, but few details have been released about the product--and a beta test release is months away. It's a gamble as to which phones and carriers will actually work with it.

Privacy worries
There's a bigger issue, though. Beyond any technological challenges, a sizable portion of the population might not like the idea that their locations could be broadcast to others--or logged by their cell phone providers. "There are big privacy concerns," Poisson said. "Privacy is a huge concern when it comes to location-based services, especially when it comes to mobile devices. Any time that the end user doesn't have control over who's knowing where they are, whether it's another human being that they know or don't know, or a company that's collecting that data on an automatic basis, that starts to become problematic."

Some Facebook users were up in arms over their profile updates being shared on the News Feed and later their third-party shopping activity showing up in Beacon advertisements. What would mobile phone users think if their location were to be broadcast to a big list of social-networking contacts? Such a service would clearly have to be opt-in, which mitigates some of the Big Brother-esque worries but can also slow adoption rates.

Socialight's Michael Sharon suggested that location-aware social media will have to find some creative new applications so that it's not just a way to stalk your friends. "I think perhaps one of the reasons they haven't taken off is because friend-finding is an edge use case," he said. "It's the first thing that comes to mind, but it's perhaps not the most comfortable thing."

Socialight, which Sharon co-founded with Dan Melinger, has started to roll out location-aware features, but the start-up has stopped short of the Buddy Beacon route and currently only plans to use location as a way to show you which bars, restaurants, and other attractions (as tagged and annotated by fellow users), are nearby. Helio has launched a similar service and plans to work GPS into it soon. "It's not going to broadcast that to anyone," Sharon said of Socialight's foray into geotagging. "It's just going to show you what's around you."

Perhaps that's the natural order of things. GPS and other location-aware technologies will likely transform other aspects of the mobile experience--search, events listings, business reviews, not to mention mapping and directions--before they move on to influence social networking. After all, this is how the Internet as a whole evolved. Most Web users were trusting Google and Yahoo with their search queries long before they were comfortable uploading dozens of photo albums to Facebook.

This could be a disappointment to those digital socialites drooling at the prospect of interactive maps that chart out exactly where their friends are at a given moment. But on the bright side, this means it'll probably be awhile before your boss is using a BlackBerry to learn exactly where you went on your lunch break.

[hunter_jc]

doesnt iPhone already does it

I thought the sKyhook already provide the wifi location service for iPhone and some other company is doing the service using cellular network for the iPhone.

[www.hdgreetings.com]

They need to allow plugin applications

Facebook has shown that when you provide an open application framework developers will create really innovative features.

The same should work for mobile social.

However all the frameworks, OpenSocial, even the leader Facebook suffer still from immaturity or incompleteness.

What would really accelerate the space would be if companies standardized the API set. But the leader never wants to standardize since they have the advantange.

[Manhattan2]

Time is Critical Yahoo and Microsoft should

If companies are seeking the future of GPS technologies visit GPSalerts.com and GPSimaging.com

[Rufus2002]

Mobile Friend Finding

Seems like the team at uLocate Communications, who own and operate Buddy Beacon, has been thinking about these issues as well.

I saw today that they have extended the service to four additional carriers, beyond Helio, and offer cross-carrier functionality even for iPhone users. Also, it looks like they have unveiled a corresponding Facebook application. Pretty cool stuff!

I've used the service for a while, and love that you can choose when you want to let your friends know where you are. Now I'm psyched that I can use Buddy Beacon with friends on other carriers.

[conchchowder]

Finally. Social used properly.

CSR's, today, use the term, "social," as a short form of Social Security card/number. I cringe whenever I hear, "What's your social?" I ask them to what subject the adjective is to be attached and you can see their OS rebooting in their eyes as I have just caused a mental BSOD.

[the.ex.hipster]

Location-based blogging, communities...

Ms. McCarthy was correct when she wrote, "Crafted correctly, a location-aware mobile service could not only tell you which of your friends are nearby, but also inform you of the nearest place where you could grab a slice of pizza (and whether your neighbors recommend it)--as well as serve up advertisements that give "hyperlocal" a whole new meaning."

But I think the service should also be accessible across all carriers and handsets, whether GPS, AGPS or WiFi enabled... straight through the handset's native browser would be nice too.

There is a small company (Naviblog Corporation) in Japan who does not focus on 'location-aware' but more on location-based blogging (and commenting) with search thrown in. Using GPS and a map-based interface, blogs are created at the user's location and indicated by an icon on the map. The next person who passes through the area can search these blogs and make comments to these blogs if they like. User's can search for either general city related content or user-generated content. Of course, user-generated content can be targeted to specific communities and shared between friends (friends list, media-sharing, photo-albums, and other basic SNS functions).

If the service is off-deck, no application required, and you have a bit of cash for promotion, then there is no need to deal with the carriers at... meaning, you'd be able to cover all carriers and more handsets.

[gorlojhani]

i think the reality is no technology / communication protocol really solves all the mobile social networking issues. Bluetooth is relative, GPS is absolute but you can't transmit data over it, cell-tower triang. has large errors... No one has really resolved the privacy issues with SNSs, nevermind on mobile.

Regardless, the sheer frequency and volume of start-ups, the hype and the intuitive sense of continuity considering the current modalities of community commuication suggest to me it's not just a fad.

Brightkite.com everyone's talking about, Gypsii.com, aka-aki.com, bedo.cn in china (look to be doing really well) and i just heard of urbian.org who look really promising as well - there's a lot of companies trying and i think we'll see one reaching critical mass pretty soon.