October 26, 2009 9:06 AM PDT

With 'memorialized' profiles, Facebook sees dead people

by Caroline McCarthy
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With over 300 million active users around the world, it's a legitimate concern for social network Facebook to come up with a solution for what happens when members die. The company has now spelled out the process on its official blog (in a post that's a little bit awkwardly close to Halloween, considering the sensitivity of the subject matter).

Facebook's Max Kelly explains in the blog post: "Obviously, we wanted to be able to model people's relationships on Facebook, but how do you deal with an interaction with someone who is no longer able to log on? When someone leaves us, they don't leave our memories or our social network. To reflect that reality, we created the idea of 'memorialized' profiles as a place where people can save and share their memories of those who've passed."

To "memorialize" a profile, members are encouraged to use a feedback form that asks for some proof of a relationship to the person in question (knowledge of an e-mail address and birthday, for example), as well as a link to proof of death (like a news article or obituary). When a profile has been memorialized, "sensitive" information, like phone numbers, are removed, and the profile is locked up to anyone who was not already a confirmed friend (non-friends can't find the profile in search queries, either).

But for those who were confirmed friends of the deceased, they can continue to leave "wall" posts in remembrance.

Memorialized profiles are also locked to future log-ins to prevent hacking--something that highlights how Facebook will have to be very vigilant about making sure that mean-spirited members don't try to "memorialize" one another's profiles as a macabre prank.

Caroline McCarthy, a CNET News staff writer, is a downtown Manhattanite happily addicted to social-media tools and restaurant blogs. Her pre-CNET resume includes interning at an IT security firm and brewing cappuccinos. E-mail Caroline.
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by mbiscuiti October 26, 2009 9:15 AM PDT
Slightly morbid, but very interesting & smart, in my opinion. Although, re: locking these profiles to future hacking, I wonder if many people have actually given the 'keys' to their social media accounts to spouses/close friends to allow them to post something on their profile pages in the event of an untimely death (and if Facebook is providing a means for this to take place)...
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by odubtaig October 26, 2009 11:18 AM PDT
Personally, I've considered having a safety deposit box with account details, mobile account details and so on to be opened in the event of my death or loss of mental faculties (Will or power of attorney required of course). It was a relatively straightforward process when my mum died but we had six months warning to get everything in order. Not everyone has that luxury.

I know some people might think that just giving a loved one your details for safe-keeping would be enough but there's always the possibility that you'll both die at the same time if, say, you and your spouse are in a car accident.

Truly a morbid subject but some things have to be done because to do otherwise may make a tragic time moreso.
by aka_tripleB October 26, 2009 9:31 AM PDT
I foresee this becoming a way to play a very morbid practical joke. What will Facebook do they falsely declare you dead? Will they resurrect your account?
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by MyRightEye October 26, 2009 10:30 AM PDT
Exactly what I was thinking.
by renGek October 26, 2009 10:52 AM PDT
Well hopefully you have friends with better taste than that. Shouldn't be hard to implement something like "your friend xyz tagged you as dead do you agree". If you're dead,you won't be responding so after x number of days it can be certified.
by Original HinD October 26, 2009 11:11 AM PDT
HELL NO!! I dont want to fight hordes of undead zombie facebook accounts!!
by odubtaig October 26, 2009 11:21 AM PDT
Maybe they could try the obvious check of trying to contact the allegedly deceased on their email accounts? I'm sure they've already thought of this although if someone's on a 'round the world trip for a year it could be a loser.
by timcoyote October 26, 2009 10:30 AM PDT
I have a common name, I can find thousands of obituaries online with my name, that's not much proof...I agree with tripleB, it's going to be a joke too often.
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by PandaSage1221 October 26, 2009 11:59 AM PDT
I remember reading awhile ago (in a blog post, maybe?) that Facebook used to delete the profiles of deceased users, then they started just leaving them when they saw that people liked to comment on their walls. I guess this is just a more official policy for that.

I think it's a great idea too. A friend of mine from a campus organization died in a car wreck last year, and friends still write on his wall. And his family members have even commented that they appreciate all the comments that have been left, so it's good for them too.
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by Haeussler Jr October 26, 2009 2:00 PM PDT
I can see the headline now, "FACEBOOK THINKS I'M DEAD-prank causes users to loose access to their accounts" there will undoubtedly be users who use this feature to falsify information to get a friend or enemy's profile "memorialized"
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by ooprus October 27, 2009 12:56 AM PDT
Since forever, there have been procedures to declare someone dead. I don't see that online services should require any different proof than say your bank. There are not a lot of problems of people's bank accounts being closed falsely. I've been the estate executor for two people in my life, so know exactly what's involved. The legal requirements also vary by state.

I suppose an interesting question is: should online accounts be treated like property which needs to be passed on to the appropriate heirs. An even more interesting question, if accounts are property, how does the IRS assign a value for inheritance tax purposes. Some people I assume have things like widely read blogs than must have value. Some would argue than online accounts are a service, and not property, just like your bank might really just be a service (nearly everybody would probably agree your bank account is property). If you die, who owns all the messages in your gmail account, Google or your heirs? If you were writing the next best seller book and storing it on a cloud computing service, like say Google docs, who owns the rights to that book? Many online accounts have wording in their terms of service than if you die, the account is instantly terminated and all data subject to deletion.

Sounds like there may be a whole legal specialty just to argue things being online services vs. online property.
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by boothsim October 27, 2009 5:37 AM PDT
I have a friend who unfortunatley passed away from cancer (Non Hogekins Lymphoma), her profile is kept active, and people oftem post a message on bithdays etc.
A few weeks ago the account was hacked and used to send spam about a 'colon cleanser', this was, as you can imagine upsetting and disturbing to everyone who saw it.
I can see the possibility of abuse, practical jokes and the like, but if it can prevent things like this from hapenning then it seems a good idea.
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by bluemist9999 October 27, 2009 6:06 AM PDT
I've read a good option is to put all of your sensitive passwords on a USB drive in a safe deposit box. This way, your family members can access your 'net accounts in the event of your death.

Also, here is a good site if you need a will: http://www.doyourownwill.com/

Keep in mind if you have any pets or other living dependents, it's critical to make sure you have plans in place so their care isn't interrupted.
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by October 27, 2009 11:42 AM PDT
You guys should check out mydeathspace.com
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About The Social

CNET News' Caroline McCarthy is a downtown Manhattanite who believes that, despite popular opinion, the Web can actually help your social life. She's happily addicted to fun social-media tools from Twitter to Yelp to Facebook, sends an inordinate number of text messages, and has a tendency to waste time at the office reading restaurant blogs. Here, she explores all facets of the Web's gregarious side, as well as the unique tech culture in her home city of New York. (Don't call it Silicon Alley.)

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