August 5, 2009 11:22 AM PDT

URL shortener Trim takes a tumble

by Caroline McCarthy
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One of the myriad URL-shortening services out there, found at Tr.im, suffered an outage for some time Wednesday, rendering many links unable to redirect.

The service--which is owned by a start-up called the Nambu Network--believes hackers are to blame. "From this end it appeared we suffered a denial of service attack, and we took appropriate action to get the website back to full service," a Trim representative said to CNET News in an e-mail.

There's another, less likely possible culprit: Airline JetBlue hit one million Twitter followers on Wednesday, and announced a one day-only commemorative deal that would shave 20 percent off the cost of any flights booked through a promotional link. It used Trim as the URL shortener for the link in question, and acknowledged in its "JetBlue Cheeps" Twitter-deals account that heavy volume from the sale may have unexpectedly caused the outage.

Whether or not it was the JetBlue promotion that crippled Trim, there's a bigger-picture problem here: URL shorteners like TinyURL, Bitly, Owly, Isgd, and related offerings from Digg and StumbleUpon, are a huge deal when we've all grown accustomed to fitting stuff into 140-character fields. Some, like Bitly (which Twitter uses as its automatic link shortener and which has been talked up as a possible acquisition for the microblogging company) and Trim, offer some tracking data and analytics surrounding the links plugged into their systems.

But when one crashes, so do all the links associated with it. Or what happens if a URL shortener goes out of business altogether? There would be a whole lot of lost, broken links out there. Some very small URLs could have a very big impact on the organization of the Web.

This post was updated at 1:13 p.m. PT.

Caroline McCarthy, a CNET News staff writer, is a downtown Manhattanite happily addicted to social-media tools and restaurant blogs. Her pre-CNET resume includes interning at an IT security firm and brewing cappuccinos. E-mail Caroline.
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by digit1001 August 5, 2009 1:06 PM PDT
I believe there's on OS PHP script out there that one of these companies has just branded. A company could take this source and build their own in-house shortening system to minimize impact should one of the larger players go under...
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by loose_screw August 5, 2009 1:07 PM PDT
Never even heard of Trim. TinyURL is the one that I use.
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by cnetisajoke August 5, 2009 2:49 PM PDT
Golly, the uber-liberal downtown Manhattanite yacks on about nothing. Nobody uses this service. Are you on their payroll? Did they slip you a benjamin in the press release about how 'overwhelmed' they are? "We're so popular! Everyone loves us!" Seriously, I'm guessing the guy you busted last night works for Tr.im, am I right?

This subject, what happens if a shortener goes down, has been discuss ad nasuem. Are you twelve years old and just learning what's going on in the world, or is this topic just coming up in the Manhattanite cocktail circuit? You are years behind here. Put down the martini, turn off the Mad Men reruns and do some reading.
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by hankthedwarf August 5, 2009 3:46 PM PDT
You, sir are an angry, obviously repressed, idiot.
by Ryan_Spahn August 5, 2009 4:13 PM PDT
No one uses this??? Check out a twitter search on tr.im

http://search.twitter.com/search?q=tr.im

Look at how many people use it to shorten links, also look at the timestamp for each one.
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by loose_screw August 5, 2009 4:31 PM PDT
No one uses Twitter either.

:-P
by birdtford August 6, 2009 11:56 AM PDT
Who said that no one uses it. I see one person that said he/she does not use it. Gezz
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About The Social

CNET News' Caroline McCarthy is a downtown Manhattanite who believes that, despite popular opinion, the Web can actually help your social life. She's happily addicted to fun social-media tools from Twitter to Yelp to Facebook, sends an inordinate number of text messages, and has a tendency to waste time at the office reading restaurant blogs. Here, she explores all facets of the Web's gregarious side, as well as the unique tech culture in her home city of New York. (Don't call it Silicon Alley.)

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