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July 31, 2009 11:09 AM PDT

Teen sues Amazon: The Kindle ate my homework

by Caroline McCarthy
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A 17-year-old from Michigan has filed a lawsuit against e-commerce powerhouse Amazon after it deleted a book he had purchased for his Kindle device.

The high school student, Justin D. Gawronski, filed suit in a Seattle court along with California resident Antoine J. Bruguier, and they are seeking class action status.

Amazon forcibly (and ironically) recalled copies of George Orwell's "1984" and "Animal Farm" earlier this month after it was revealed that they were unauthorized. Justin Gawronski's complaint alleges that he was reading "1984" as summer reading for an advanced-placement class and had to turn in "reflections" on each hundred pages. With the loss of the digital book, Gawronski claims his page count was thrown off and his notes were "rendered useless because they no longer referenced the relevant parts of the book."

Amazon has declined to comment on the lawsuit, which appears was first reported late Thursday by The Wall Street Journal's Digits blog.

While buyers received refunds for the recalled copies of the Orwell books, the fact that no advance notice was given threw many customers off and created an uproar against Amazon. The lawsuit, for one, alleges that Amazon did not make it clear enough to customers that remote book deletions were a possibility. It also alleges, as do critics, that the company violated its own terms of use.

"The power to delete your books, movies, and music remotely is a power no one should have," the lawsuit quoted Slate's Farhad Manjoo as saying in an opinion piece following the book deletions.

Amazon founder Jeff Bezos put out a public apology shortly after the fiasco unfolded, but it's not clear how the company's policies will (or won't) change in the future.

Caroline McCarthy, a CNET News staff writer, is a downtown Manhattanite happily addicted to social-media tools and restaurant blogs. Her pre-CNET resume includes interning at an IT security firm and brewing cappuccinos. E-mail Caroline.
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Add a Comment (Log in or register) Showing 1 of 3 pages (83 Comments)
by Orion Blastar July 31, 2009 11:31 AM PDT
Oddly enough this proves that "1984" was right when a company can delete any eBook you buy, and the government does nothing about it but spies on citizens via the Internet.

Instead of the TV watching you, your PC or laptop watches you for the government via the Internet.
Reply to this comment
by solitare_pax July 31, 2009 12:06 PM PDT
But its not the government, its a large business working its way into dominating a field until it is so accepted that we wouldn't know what to do without it.

In the end, they are only doing what Wal-Mart and Microsoft have already accomplished with the masses. Total domination through the promise of cheaper products that are as "good" as their competition.

For me - I'll stick with books printed on dead trees.
by Mergatroid Mania July 31, 2009 12:13 PM PDT
MS doesn't steal information from your personal devices and delete the original from your device.

Wal-Mart doesn't show up at your door, take back the items you just purchased and say "oops, we weren't supposed to sell that".

So to say that Amazon is "only doing what Wal-Mart and Microsoft have already accomplished" is complete B.S.
by solitare_pax July 31, 2009 4:09 PM PDT
I didn't say Wal Mart and Microsoft steal information - I said they DOMINATE their markets. Given time, Amazon could dominate the market with their Kindle,

Is that bad? Possibly.

WalMart has driven thousands of small businesses under by providing quality service, then when no one was looking switching it with crap when their major competition was gone or reduced.

Microsoft just crushes or kills off the competition, then rolls of Vista to replace XP.

And Amazon with its Kindle?

Wait and see.
by zman0900 August 1, 2009 11:05 AM PDT
Actually, WalMart does steal information from people. Anyone remember WalMart's music service? People paid for music through that, and soon the DRM servers are going to be shut down permanently rendering that music useless without even giving any refunds.
by joshooi August 1, 2009 12:18 PM PDT
The publisher are taking us to the cleaners. With PDFs and so many other ways to publish why do we need kindle etc. Books could be published on the web itself and using password and subscription just like netflix we could lease it for a few months to read them. By next year a thin form of ipaper is coming out with just web access. You could use it anywhere to read and books should made available on the web.
by SeizeCTRL August 2, 2009 2:32 PM PDT
If the company did not have the legal right to distribute the book, and removed it from your device while giving you your money back, then you aren't out of anything. You can pick up a copy of 1984 at a used book store for less than a dollar.

I'm sure I could buy a storage room full of 1984 books for what it would cost to hire a lawyer. The time and effort this kid put into a law suit, he could have bought the real book, read it, finished his report and have a lot of time, money and life left over.
by viper396 August 3, 2009 1:54 PM PDT
@solitare_pax. So what if they dominate a market? You are baselessly trying to vilify companies for being successfull in a market. Success is the goal of business. Success is the goal of most of society If everyone decides to purchase the same product eventually that product will dominate. What is wrong with that?

Are you suggesting that companies purposely try to fail so that they don't dominate? That's stupid. Where is that attitutude going to end? What next?...athletic events where everyone comes in for a tie?

You see this all the time, people who lack the initiative or skill to win so instead they try to make the winner look like a bad guy. It's a pathetic tactic use by many. (Apple/Linux users use it against Microsoft, businesses use it against Wal-Mart, etc.) Ultimately these are all just losing attitudes.
by psyphyre July 31, 2009 11:46 AM PDT
This is ridiculous. His notes were rendered useless? It's still the same book even if the pages aren't the same between two publishers. Just go through the notes and match them with the correct pages. This lawsuit should be thrown out.
Reply to this comment
by ddesy July 31, 2009 11:58 AM PDT
Amazon should at least have to pay for their abuse of Kindle users.
by Mergatroid Mania July 31, 2009 12:05 PM PDT
He has a perfect right to file a lawsuit. Amazon deleted information from his personal device which Amazon had no right to do even according to their own terms of use. This is theft. They should have been charged by the government and prosecuted.
How would you like it of somebody from a book store showed up at your door and took the book you were reading right out of your hand? What else are they able to delete?

The Kindle is a POS and once again, anyone that uses it is a sucker. How people can relinquish control over their information to someone else is completely bizarre, not to mention being restricted as to where they can get their reading material.

If this kid made a mistake, it was in purchasing the Kindle and dealing with Amazon in the first place. However, since Amazon breached their trust they deserve a nice shiny new lawsuit.

ebook readers are a great idea, letting the company that makes the reader have delete control over the gadget is just plane stupid. And buying a reader that won't let you download your books from wherever you want is even stupider.
by Bakkster July 31, 2009 12:30 PM PDT
One example was a note such as "Remember this paragraph", with a digital pointer to the specific paragraph. The majority of the relevent information was in the link that was deleted when 1984 disappeared from his Kindle. The intention of this system was to allow him to make useful notes without needing to cross reference the location in the book for every note.

I expect the vast majority of notes will be impossible to reconstruct without him remembering why he placed the note (but that's why you make a note in the first place).
by TheTechKid July 31, 2009 2:25 PM PDT
@ psyphyre No, when it come to writing a report (especially for an AP class) normally you must reference the exact page that a quote you are using comes from. It takes a lot more time to search and find the proper page references after the fact (which he would have to do now it seems)
by mattflaschen August 1, 2009 6:10 AM PDT
"Just go through the notes and match them with the correct pages. This lawsuit should be thrown out."

First of all, the lawsuit is not just about the notes. It argues (convincingly) that the book deletion itself was illegal.

Second, matching the notes up is basically impossible. Amazon did the near-equivalent of pulling 100's of post-it annotations off of a paperback, then throwing them on the floor. Yes, you still have all the text, but it doesn't make any sense in isolation.
by HandOfAthena July 31, 2009 11:46 AM PDT
Makes you think twice about buying the Kindle if they can delete your purchases whenever, without warning. I personally would only want to buy it if it allowed the use of engineering textbooks to make my backpack lighter. Publishers would probabally never agree though.
Reply to this comment
by nicmart July 31, 2009 11:48 AM PDT
It would have taken, what, about 15 minutes for this punk to have corrected his alleged problem with a hard copy of 1984 from the library? This country has been taken hostage by barbarian attorneys.
Reply to this comment
by ddesy July 31, 2009 11:57 AM PDT
So let me guess... you're fine with Amazon just deleting the book? Whether they gave a refund or not, forcibly deleting something a person paid for it just plain wrong. Perhaps a lawsuit will help them to understand this.
by GoOwls July 31, 2009 12:04 PM PDT
If I unknowingly buy something someone stole, I?m not going to be mad when it?s confiscated.
by GoOwls July 31, 2009 12:05 PM PDT
I copy and pasted from Word before anyone accuses me of plagerising
by Minotauro79 July 31, 2009 12:06 PM PDT
So this "punk" who just happened to be reading this book for a advanced placement class should just drop this lawsuit even though him or his parents paid some big money for this device and service so they didn't have to go out to a library during the libraries hours? This is also the same company who is trying to market the Kindle DX towards college students. I don't see how this situation could help that marketing any.
by Mergatroid Mania July 31, 2009 12:08 PM PDT
You missed the point entirely.

The lawsuit is about the theft of material from his reading device. How, why and the consequences are not the issue.
by FreddieT July 31, 2009 12:08 PM PDT
Do you suggest that he not take any further action, then? He has been majorly inconvenienced by Amazon's irresponsible misdeed. A lawsuit may be excessive, but Amazon should never get away with this.
by Thad Boyd July 31, 2009 12:48 PM PDT
GoOwls: "If I unknowingly buy something someone stole, I?m not going to be mad when it?s confiscated."

Oh? So I take it, then, that you wouldn't mind my logging into your personal computer and poking around for files that violate copyright and deleting them without your knowledge or consent?

Please do feel free to share your IP, username, and password and I'll take you up on that.
by Renegade Knight July 31, 2009 2:42 PM PDT
@ddesy

Once the book was gone the kid has an obligation to fix his problems in a reasonable time frame. You can't just make something worse and expect Amazon to fix it too. This is available from project gutenberg or at least the Austrailian version. Not sure about the US version.
by nicmart July 31, 2009 3:36 PM PDT
No, the lawsuit is not about Amazon's foolish deletion of the book, it is about an attorney gaming the system for profit. Amazon's faux pas is not nearly as harmful as the class action lawsuit, which makes plaintiffs of people who usually don't ask to be, and often don't want to be, participants. Often the lawyers get huge payouts and the "victims" get nothing.
by Draq Wraith August 1, 2009 3:57 AM PDT
You obviously do not know there are libraries that refuse to carry certain books because of their controversial nature. And Yes the US does ban certain books if you do not believe that then you do not know of the Hitman lawsuit against paladin press.

when you pluck down money to buy a digital product it should be yours to keep or until they refund your money. The kid is not being a punk but he is being punked.
The government has a watch list of books to keep an eye on if read or bought.
Ebooks makes their job harder unless it has DRM in it.

D~W
See more comment replies
by tyshockner July 31, 2009 11:50 AM PDT
This is awesome! The actions taken by Amazon mimic the Big Brother in 1984.

The kid was right when he said: "The power to delete your books, movies, and music remotely is a power no one should have"

Hope he wins.
Reply to this comment
by Mergatroid Mania July 31, 2009 12:09 PM PDT
I agree 100%.
by cvaldes1831 July 31, 2009 12:16 PM PDT
Go get 'em, kid!
by 4wight July 31, 2009 12:24 PM PDT
Correct me if I'm wrong, but doesn't the Kindle work by storing stuff in the cloud, not on the device itself. Therefore it is not being deleted from a personal computer or a personal device, but being deleted from the cloud - which Amazon presumably has some kind of legal right to do - and this deletion is then being reflected in the device. In any event the kid's decision to sue is stupid on practical, as well as legal, grounds. But anyone thinking about using cloud features - future MS and Goggle apps etc - this kind of thing will need to be sorted legally so people know where they are with what they think is 'their' content, when in fact it is still 'owned' by the provider
by Thad Boyd July 31, 2009 12:43 PM PDT
@4wight: No, Amazon deleted files from its customers' local storage, without warning or permission.
by Been_there_Saw_it_before July 31, 2009 12:08 PM PDT
If I did what Amazon did, the FBI would arrest me for unauthorized access to a computer.

What Amazon should have done is settle with the copyright holder and pay him for however many copies of the unauthorized book it sold. It is an Amazon supply chain, not and end user liability.
Reply to this comment
by YankeePoodle July 31, 2009 12:26 PM PDT
The lawsuit is excessive but Amazon deserves it Jeff Bezos should have gone a step further than a "Mea Culpa".
Reply to this comment
by Polyspace July 31, 2009 12:29 PM PDT
Has no one considered that if Amazon may do this, a cracker could do as well? Imagine a bored teen, foreign or local government pulling this trick. These devices should not have this capability, as it could be used by unintended persons.
Reply to this comment
by slumbergod July 31, 2009 12:33 PM PDT
What a joke! Everyone in America seems ready to file a lawsuit at the drop of a hat. Can't wait to read about family members taking legal action against each other for taking too long in the shower.
Reply to this comment
by Thad Boyd July 31, 2009 12:50 PM PDT
That's some nice trolling there, troll.
by NeonDaydream July 31, 2009 12:36 PM PDT
I'd like to point out that this kid's facebook photo is a picture of his ass. Real classy. Strikes me as a great young gentleman.
Reply to this comment
by techfairy August 26, 2009 1:35 PM PDT
So only "classy" citizens are allowed to file a lawsuit? Do you have a list of criteria that one must meet to be "worthy" of exercising their rights?
by Thad Boyd July 31, 2009 12:40 PM PDT
"You messed up my homework assignment by making me use a version of the book with different page numbering" is a pretty absurd legal argument, but "You deleted files from my device without my permission" is a very good one. This suit absolutely deserves class action status, and Amazon deserves to pay out the nose.

I want this to sound the death knell for DRM in ebooks in the same way that Sony's rootkit did in music. DRM is a blight that only punishes people who are honest -- the bitter fact is that if these customers had pirated a copy of 1984 from an illicit site instead of purchasing it in good faith, nobody would have deleted their file from their devices.
Reply to this comment
by lbarllcodel July 31, 2009 12:54 PM PDT
I am going to side with the buyer on this matter as they are the true victim here. Amazon.com should have gave more warning , further, should not have violated their own Terms of Service. However, Amazon.com is a victim here as well. Copyrights are a big issue in today's age with the internet. What this means, is that, even though Amazon practically stole the books back (even though they had reimbursed the clients), they technically had NO CHOICE in the matter and was forced to do so in accordance with Federal Copyright Laws. So, Final case, either Amazon.com continued to let customers use the books or they would be severely fined (probably more than the lawsuit will cost them in this matter) OR possibly loose future suppliers of services! So Amazon.com in MY opinion made the best choice to revoke the books however wrong it may have been. In this case you do know that Amazon.com will also be filing proceedings against the Seller of which was selling the Fraudulent Materials. It is common sense that the funds they receive back from their own lawsuit will reach about if not MORE than the funds paying out on this Class Action.
In Short:
Amazon.com had a major issue to face, They did, Made the correct decision, and will now come out on top. Plain and simple. It's not right to have your property revoked. But, it's unlawful to sell Unauthorized Copies of Materials, Regardless of the Material. eBay.com Removes THOUSANDS of listings per week to fight the issue. Amazon.com will more than likely head towards the same direction soon and cut off the violators before they can sell fraudulent items.
But hey, I buy from china all the time. Why? Because it's MUCH cheaper and it's the same quality for most things. A Book is a Book and a DVD is a DVD!! Costs the same to produce, but, sadly enough we as Americans are greedy and sell things at ridiculous overhead. So I just join in and buy copies at less expensive rates :c)....Best part is, Copies from China are not illegal here ;c) lol. Sort of like, Diplomatic Immunity. It's good stuff too know..
Reply to this comment
by cerebral_but_dull July 31, 2009 1:10 PM PDT
If there is going to be a remote delete capability, it must be activated by court order. Then if the court tells Amazon they can/should/must delete the content, the law has spoken. Amazon unilaterally deciding what remedy was appropriate to the copyright violation was the problem here.
by mattflaschen August 1, 2009 6:17 AM PDT
"they technically had NO CHOICE in the matter and was forced to do so in accordance with Federal Copyright Laws"

That's not true. As cerebral_but_dull says, the /government/ can confiscate copyrighted works /with/ a court order. However, that's a far cry from a private company doing so without a court order, violating their own TOS (which happened here).
by Thad Boyd July 31, 2009 12:55 PM PDT
@Bakkster: Thanks for the explanation; your description of the plaintiff's notes as direct links to passages in the ebook helps to explain why this rendered them useless -- it's equivalent to highlighting or circling passages rather than referencing page and paragraph number.

That by itself still strikes me as shaky grounds for a lawsuit, but the foundation -- that Amazon deleted his personal files without permission -- is rock solid.

If nothing else, this story is going to make for a great effing report on 1984 for his AP English class.
Reply to this comment
by dhaliwal12 July 31, 2009 1:53 PM PDT
advancement in technology also leads in advancement of ways of people trying to make money by ripping off others..in this case amazon....
Reply to this comment
by dacopper July 31, 2009 3:17 PM PDT
This is one of them cases where you gotta be so stupid not to stick a knife in your eye just because it doesn't say so on the blade. Remember the McDonnald's cup of coffee suit? :)
by gwailo247 July 31, 2009 2:05 PM PDT
I think that the kid is a whiner, but I would like to see some legal precedent in this case.
Of course there won't be any precedent, Amazon will settle to avoid it.

But we do have to consider why Amazon did what they did. I'm sure they did not intend to act as big brother. They were afraid of a lawsuit from the copyright owner against them. But someone somewhere should have stopped for a second and thought about what they're doing and how it will be perceived. And of all things, 1984? Come on, you're just setting yourself up.

Justice aside, the ONLY people to profit from this will be lawyers. Kindle users will get nothing, no laws will be changed, but we'll see more draconian and restrictive DRM and EULAs. If they didn't pull the book, rest assured, perhaps even the same set of lawyers would be filing the same lawsuit against Amazon, instead this time for copyright infringement.
Reply to this comment
by troppp July 31, 2009 2:27 PM PDT
This is exactly why I won't subscribe to any digital media outlet. It was bad enough your songs would stop playing if you let your membership lapse.
Reply to this comment
by Vegaman_Dan July 31, 2009 2:40 PM PDT
1984 isn't that long of a book. If he has actually read it, it won't take him much time to recognize the passages and recreate his notes on the fly. If he can't, then he didn't really comprehend or retain what he read and should really read the book twice.
Reply to this comment
by dacopper July 31, 2009 3:15 PM PDT
hahahaha. Funny stuff, man! The poor fella didn't know that libraries, book stores or any other sources of print material ever existed. Either that or the deleted copy of 1984 on his Kindle was the only one in the entire world. I'd be pissed too in that case.
Reply to this comment
by El_Segfaulto July 31, 2009 7:23 PM PDT
Wow, have you considered reading the article before trolling? The deletion made his notes useless. What is so hard to understand about that?
by dacopper August 1, 2009 12:36 PM PDT
@ El_Segfaulto. Unless he made 16,000 notes per page, they are very easy to recall from memory. I make notes while reading articles all the time. And strangely, I can even recall those notes several months later if I come across same article in a different magazine. Have you or your Amazon-suing buddy ever tried using this new hip thing called memory?
by Aziro August 1, 2009 5:08 AM PDT
So many Trolls, So little time

The vast majority of the trolls here have never used a kindle or even read a large amount of text in an online format. So let me clarify-

Each page is one kindle screen. One kindle screen is not the same size as all book pages. If you change the font size the size of your pages changes. Notes in kindle reference the the section of text you had connected them to. If you lose the book, the notes become nothing more than a mass of marker highlighs and sticky notes sitting on the ground. They no longer have any use whatsoever.

To those who laugh at americans for our proclivity to legal action-
If you dont use the law system you have to settle arguments that would otherwise go unended, then there is no purpose in the system at all. You're really showing that you have no faith in your own law systems.

On to my opinion-
The word "ironic" in the original article fits perfectly. At http://www.wonderhowto.com/how-to/video/how-to-use-amazon-kindle-ebook-reader-144717/view/ you can view a video that helps to understand the basic ins and outs of kindle use but the closing message rings true-"So not only is Kindle changing where, when, and what you read; it's also changing how you read." Sounds like information control to me. Farenheit 451 anyone?
Reply to this comment
by dacopper August 1, 2009 12:41 PM PDT
My city has repainted the crosswalk and now the stripe alignment is different. I don't recognize the new pattern and I can't cross the street to get to my favorite coffee shop. Heeeeeeeeeeelp!!!!!! Need a lawyer!!!!!!!
by leofoss August 1, 2009 8:07 AM PDT
It is also ironic that here in Canada, where there no longer is a copyright on '1984', the Kindle also does not have any wireless connection to the Amazon store. You have to use your computer to download Kindle books. So in Canada it is impossible for Amazon to delete your book from your Kindle.
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About The Social

CNET News' Caroline McCarthy is a downtown Manhattanite who believes that, despite popular opinion, the Web can actually help your social life. She's happily addicted to fun social-media tools from Twitter to Yelp to Facebook, sends an inordinate number of text messages, and has a tendency to waste time at the office reading restaurant blogs. Here, she explores all facets of the Web's gregarious side, as well as the unique tech culture in her home city of New York. (Don't call it Silicon Alley.)

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