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May 13, 2009 6:12 AM PDT

Twitter users ticked off over feed settings tweak

by Caroline McCarthy
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(Credit: Twitter, screenshot by Anthony de Rosa (soupsoup.tumblr.com))

Twitter has made a small update that's left many avid users scratching their heads--to put it lightly.

A post on the Twitter blog explains the situation. Previously, Twitter users had been able to choose between two settings for viewing the feed of accounts that they follow: to turn on "@-replies" from members whom they follow directed to members whom they don't follow, or to leave those off and hence see fewer "tweets" that may not be relevant to them personally.

So, if I follow Twitter user @rafe, but I don't follow Twitter user @josh (sorry, dude), and I selected the second option in my Twitter settings, it would not show up in my Twitter homepage feed if @rafe posted a tweet that said "@josh: Why did you eat all that pizza I ordered?"

Now Twitter has opted to stop giving users the choice, and is automatically not displaying @-replies directed to people you don't follow. You can still see them on individual members' profiles, but they don't come to your attention in your main Twitter feed.

Twitter called this a "small settings update" on Tuesday, and explained that "receiving one-sided fragments via replies sent to folks you don't follow in your timeline is undesirable. Today's update removes this undesirable and confusing option."

But many active Twitter users have retorted that seeing replies sent to people they don't follow is a way that they meet new contacts on the microblogging service--and that Twitter is effectively blocking communication. None too pleased, they've set up a hashtag (Twitter's equivalent of a keyword) called "#fixreplies" to further the conversation on Twitter.

On Wednesday morning, "#fixreplies" was the top "trending topic" on Twitter, and new Twitter Search results for the term are coming in by the dozen.

User revolts are common on popular social networks--just look at the Digg DMCA snafu or pretty much any Facebook redesign--but this is the first time that Twitter has had to deal with a big one. And it's in a difficult spot right now.

Traffic has exploded recently in the wake of an Oprah Winfrey seal of approval (among other things), but these millions of new users aren't loyalists yet. There are already signs that Twitter users may be even more fickle than the average social-network member. A small move to tick them off could be a serious blow to the service.

It'll be interesting to see how Twitter handles this one.

Caroline McCarthy, a CNET News staff writer, is a downtown Manhattanite happily addicted to social-media tools and restaurant blogs. Her pre-CNET resume includes interning at an IT security firm and brewing cappuccinos. E-mail Caroline.
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Add a Comment (Log in or register) (16 Comments)
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by adegutis May 13, 2009 6:18 AM PDT
I believe Twitter is trying to stave off a problem where spammers can take advantage of sending @reply messages into people's Twitter stream without following them. Good intentions, horrible execution.

Al
Reply to this comment
by zcollvee May 13, 2009 6:30 AM PDT
Paragraph 6
Last line
Its They've not hey've. Just a bit of correcting thats all.
I agree with the adegutis. Twitter should have just left it that way or at the bottom of the feed given a radio button with the two options to switch between feeds.
Reply to this comment
by n3td3v May 13, 2009 6:57 AM PDT
Privacy vs Openness.
Reply to this comment
by aMUSICsite May 13, 2009 7:21 AM PDT
Fixes one of the big things I did not like about Twitter. Thumbs up from me.
Reply to this comment
by m.meister May 13, 2009 7:48 AM PDT
You do realize that you could *turn off* that functionality before. Now, there is *no choice*.
by -Oneota- May 13, 2009 7:34 AM PDT
@zcollvee:

It's "It's" not "Its". Just a bit of correcting of your correcting, is all. :)

PS: It's also "that's" not "thats." ;)
Reply to this comment
by bubazoo May 13, 2009 9:38 AM PDT
@Oneota who made you English Teacher?

in regards to this topic, I have no clue, twitter is a service that has always confused
me to begin with. How do you guys learn all those codes on twitter anyway?
I've been with them for over a year, and to me, twitter seems to be no more then
a status updater to me, not real useful. how on earth do you guys "follow" people
on twitter and all that? nobody ever taught me any of those special codes, and i know
the site doesn't talk about them anywhere *shrugs*
by mike_ekim May 13, 2009 8:19 AM PDT
If it ain't broke, don't fix it!

Sounds like someone wanted to justify their department's staffing, so they had a 'good idea' they could implement.
Reply to this comment
by bubazoo May 13, 2009 9:41 AM PDT
@mike_ekim true in this case, but not all cases. Like that one guy said, you could always turn it off, now u have no choice. The problem is, some people have a different definition of what is "broke" and what isn't. if its an improvement then another option can always be added, but options taken away is never a good thing, you can never have enough options IMHO.
by Finden_Lake May 13, 2009 8:24 AM PDT
The good people at Twitter aren't that stupid, as adegutis says it's probably based on good intentions, so they'll likely revert back to the old system based on the reaction. For me this isn't even in the same league as the Facebook terms of service problem.
Reply to this comment
by Ezravision May 13, 2009 10:32 AM PDT
I requested the option to not see @replies from people i do know directed at people i don't follow. I just stopped following some good friends because they would have two status updates in a day, but 40-50 @replies commenting on everything their other friends i did not know said. I guess I can follow a lot more people now. I am glad that I am not the only one to express this as a concern. This adversely affects the new user more than inconveniences the power users, because they have Tweetdeck and other saved search options to gather more content to fill their screen. I like the option of a default setting, and an option to turn that on for friend collecting if that is what you are into. I use twitter on my iPhone with SMS, so i don't want to be interrupted 8 or more times an hour unless there it is from 8 friends posting simultaneously by coincidence.
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by dracoaffectus May 13, 2009 10:37 AM PDT
I think the all those people complaining should just be patient. The Twitter Blog (that this article links to) indicates that Twitter anticipated the users concerns about discovering new people and has something up their sleeve that will (hopefully) satisfy those users.


"Spotting new folks in tweets is an interesting way to check out new profiles and find new people to follow. Despite this update, you'll still see mentions or references linking to people you don't follow. For example, you'll continue to see, "Ev meeting with @biz about work stuff" even if you don't follow @biz. We'll be introducing better ways to discover and follow interesting accounts as we release more features in this space."
Reply to this comment
by dracoaffectus May 13, 2009 10:39 AM PDT
I think the all those people complaining should just be patient. The Twitter Blog (that this article links to) indicates that Twitter anticipated the users concerns about discovering new people and has something up their sleeve that will (hopefully) satisfy those users.


"Spotting new folks in tweets is an interesting way to check out new profiles and find new people to follow. Despite this update, you'll still see mentions or references linking to people you don't follow. For example, you'll continue to see, "Ev meeting with @biz about work stuff" even if you don't follow @biz. We'll be introducing better ways to discover and follow interesting accounts as we release more features in this space."
Reply to this comment
by dracoaffectus May 13, 2009 10:44 AM PDT
Sorry for the double post.

And I wanted to add, I agree with the change. I'm not really a hard-core twitter user, but I recall getting confused the other day when I saw someone I follow respond to something someone I don't follow said. I wanted to see what their original comment was, so I could understand the response, but that proved difficult and confusing. It would be much clearer to not show what really amounts to a private message between two users unless I follow both of them already.
by Harrison912 May 13, 2009 11:01 AM PDT
Me too, Caroline. I'm using Twitter mainly for social marketing of my safety and security web site so I'm always interested in any changes going on there. Thanks for the report.
Reply to this comment
by May 22, 2009 2:05 PM PDT
While "discovering new people" is part of it. It's also about knowing what my friends (the people I follow) are motivated by, what they like to talk about - what inspires them to post a reply.

These are people I follow and these tweets are in the public stream. What would they not be included in what I see?

What absurd about this is, if I don't want to see certain tweets, I can filter them in my client. But in this case, I can't filter because Twitter has already removed these tweets (posted by people I follow) - now I have to go looking for them.

I build this workaround hack to do just that, to show the tweets Twitter excluded from your feed: http://mrblog.org/whatumissed.html
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About The Social

CNET News' Caroline McCarthy is a downtown Manhattanite who believes that, despite popular opinion, the Web can actually help your social life. She's happily addicted to fun social-media tools from Twitter to Yelp to Facebook, sends an inordinate number of text messages, and has a tendency to waste time at the office reading restaurant blogs. Here, she explores all facets of the Web's gregarious side, as well as the unique tech culture in her home city of New York. (Don't call it Silicon Alley.)

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