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April 14, 2009 5:51 AM PDT

Twitter founders: Innovation before business plan

by Caroline McCarthy
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Twitter's co-founders are singing a new song when it comes to explaining why they famously haven't put a business plan in place yet: it's too expensive!

Maybe I'm being a little bit mean there. But in a video interview with AllThingsD's Kara Swisher, the so-buzzed-it's-ringing-in-your-ears company's founders, Biz Stone and Evan Williams, said possible revenue strategies are currently in the process of getting bounced off the walls.

But, they said, it will invariably take some time because the company has a whole lot else to deal with--you know, monster worm attacks and ravenous fail-whales, which sort of makes you wonder when the plague of locusts will come along--and it's still a small start-up.

"We're doing a lot of research right now, and we're laying some groundwork," Williams said to Swisher. "We have very limited resources still--less than 40 people--and that's not very many to just manage the size of the service we have right now. So there's a ton of stuff we want to do on the product side, some of which we think are very complementary with revenue-generating stuff, but it's going to take us a while to experiment on that."

Translation: There aren't very many people on Twitter's payroll, and even though the company is extremely well-funded by top-notch venture capital firms, it's not willing to burn through its funding at the risk of being short-sighted on innovation. Twitter has, however, started making notable business development hires.

Stone chimed in, "The idea of recognizing the difference between profit and value, and defining value...for us, value is making a great service, making a great user experience, putting out a good network, a robust network worldwide, and focusing on features and feature development, those types of things. That's value for us. And profit will come later, when those things are achieved."

It's so adorably Silicon Valley of them.

Caroline McCarthy, a CNET News staff writer, is a downtown Manhattanite happily addicted to social-media tools and restaurant blogs. Her pre-CNET resume includes interning at an IT security firm and brewing cappuccinos. E-mail Caroline.
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by alexisbellido April 14, 2009 6:21 AM PDT
I think they are on track. If they have the funds to keep working on a better product that's the right thing to do before starting to sell whatever they plan to sell.

Twitter's improved a lot since the old whale days (there were a lot of them, now not so often) but I guess there are many more things to do to make it a rock solid service.
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by cvaldes1831 April 14, 2009 7:25 AM PDT
A lot of tech companies were saying "innovation before business plan" in 1999. How quickly people forget. (sigh)
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by unknown unknown April 14, 2009 7:36 AM PDT
Twitter even feels like a site from 1999, a lot of hype but not much substance. People want to say it's more than it seems but it's really not even with third party apps like Tweetdeck.
by austinstorm April 14, 2009 9:33 AM PDT
If they don't get their act together, eventually we'll all move on to something else.
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by Inconnux April 14, 2009 12:00 PM PDT
I've already switched from Facebook to Twitter... good riddance to Facebook arrogance...
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by ThePrairiePrankster April 14, 2009 12:32 PM PDT
Why don't the geniuses ask those who use their service what they want? Or is that too "old school", making a product or service that is more than a fad? The money train will stop sooner than anyone thinks, business can be cruel if all you can produce is losses. Profits do not always follow value, the best product or service does not always win. Keep fiddlin' away your time boys, don't forget to keep an eye on the rear view mirror, something's gaining on you....
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by geakz April 14, 2009 5:02 PM PDT
Here's an innovative idea: Fix the friggin' Fail Whale.
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by jflorey April 17, 2009 7:26 PM PDT
How does the average investor get in on the ground floor with twitter before it becomes a part of another company such as Google? I am no idea what I am talking about but it sees to me that there is a company that is supported financially. Any suggestions.
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About The Social

CNET News' Caroline McCarthy is a downtown Manhattanite who believes that, despite popular opinion, the Web can actually help your social life. She's happily addicted to fun social-media tools from Twitter to Yelp to Facebook, sends an inordinate number of text messages, and has a tendency to waste time at the office reading restaurant blogs. Here, she explores all facets of the Web's gregarious side, as well as the unique tech culture in her home city of New York. (Don't call it Silicon Alley.)

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