April 6, 2009 4:28 PM PDT

Twitter fail-whale snacks on user avatars

by Caroline McCarthy
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The Fail Whale ate your Twitter user icon for lunch and now it's too heavy to lift.

(Credit: Twitter)

Twitter has been hiccuping all day, it seems. Earlier, some users (myself included) noticed occurrences of the service's notorious "fail whale"--the cartoon that pops up when Twitter's servers are overloaded--and later, some members began to report that their profile pictures had disappeared and were replaced by Twitter's default icon.

As they say at Fark, everybody panic!

Well, not really. Twitter CEO Evan Williams acknowledged the issue, saying "if you're missing your icon/avatar, please excuse -- will be back shortly!" in a Twitter post. As of Monday afternoon, some of them are still MIA, and Twitter hasn't said what the exact issue is. But, from what it sounds like, the avatars are not gone forever.

The irony? I navigated to Williams' profile page shortly after 4 p.m. PT, and his own avatar was down. Maybe it was just for solidarity.

Twitter's outage problems were notorious in its early days, regularly downing its servers and spawning rumors that hardware issues had led to the ouster of one of its top engineers. Major outages are now rare at Twitter.

Update: We wanted to note that the "fail whale" art was created by Yiying Lu.

Caroline McCarthy, a CNET News staff writer, is a downtown Manhattanite happily addicted to social-media tools and restaurant blogs. Her pre-CNET resume includes interning at an IT security firm and brewing cappuccinos. E-mail Caroline.
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by skillingssucks April 6, 2009 4:43 PM PDT
Great headline!
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by gotaghost April 6, 2009 5:03 PM PDT
Caroline... I think you're a pretty girl and all, but, really, who cares? #everyhightrafficsitehasproblems
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by mrcjacobs April 6, 2009 5:05 PM PDT
This "hiccup" affected me earlier. Twitter has been acting wonky for a few days now.
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by xsiteable April 6, 2009 7:26 PM PDT
"Major outages are now rare at Twitter" - ummmm apparently you haven't been on lately! This last statement is disturbing to me since I've seen that damn whale all day today!! It's to a point now where I'm about to give up on Twitter altogether.
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by Jack K1 April 6, 2009 8:08 PM PDT
It looks like the indexer is working overtime to rebuild indices without using actual down-time. Since the data store is intact, the problem will correct itself; probably overnight.
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by Bytrat April 6, 2009 9:59 PM PDT
Ahhh! - We're just twitterpated. Please hold on while we get un-twitterpated.
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by techdribble April 6, 2009 10:31 PM PDT
if I see the fail whale again today I half expect to a japanese "scientific" whale boat to show up.
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by Hunnter2k3 April 7, 2009 4:14 AM PDT
Look at that whale, loving it.
Who wouldn't want to eat all those yummy avatars?

Hm, that sounded a bit wrong in my head, but whatever.
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by Harrison912 April 7, 2009 11:26 AM PDT
I'm typically on Twitter to raise awareness for my safety and security products so I'm always interested in what's happening there. With Twitter getting even more popular every day, I'm surprised we're not seeing more of the whale. It's frustrating but comes with growth. Thanks, Caroline, for this report.
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by TV James April 7, 2009 11:59 AM PDT
They've been silo-ing processes so that they can have smaller whales that only show up on part of the page while another part continues to work. Perhaps all these missing avatars should have been replaced with whales until fixed.

Oh, boo hoo, my photo's gone. I want my money back, Twitter! I'm not getting the service I paid f... oh, wait.
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by surrealjohn April 7, 2009 1:24 PM PDT
There has been a few glitches with Twitter over the weeks.

Twitter may be a free to use but so are the other big social networking sites and Twitter has to make sure they don't get too many of these glitches.
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About The Social

CNET News' Caroline McCarthy is a downtown Manhattanite who believes that, despite popular opinion, the Web can actually help your social life. She's happily addicted to fun social-media tools from Twitter to Yelp to Facebook, sends an inordinate number of text messages, and has a tendency to waste time at the office reading restaurant blogs. Here, she explores all facets of the Web's gregarious side, as well as the unique tech culture in her home city of New York. (Don't call it Silicon Alley.)

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