October 19, 2007 9:56 AM PDT

The employment abyss: middle management

by Steve Tobak
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There's a great scene in Douglas Adams' The Hitchhiker's Guide to the Galaxy saga; I think it was in The Restaurant at the End of the Universe. The lead characters find themselves on a spaceship full of middle-managers from the planet Golgafrincham. (No, I don't know how to pronounce Golgafrincham.)

According to the hapless, half-witted middle-managers, their home planet was doomed and they'd been sent off on this spaceship to escape certain death. The plan was to rendezvous with two other ships - one of which contained the planet's leaders and scientists, and the other containing all its useful workers.

In fact, the planet wasn't doomed and the other two ships didn't exist. It was all a scheme to rid the planet of its useless populace. And the middle-managers were clueless.

Contrary to the book's satire, middle managers are useful, especially these days. There was a time - the 80s - when bloated companies had three or four more layers of management than they needed. That was ridiculous. The great management-layer purge of the 90s took care of that.

Still, there is a stigma attached to middle-management. But is it deserved? Let's see.

Limiting the discussion to white-collar professions, there's a broad range of individual contributors that do quite well for themselves without the headache of management responsibility: engineers, scientists, architects, doctors, lawyers, accountants, marketing and sales people, the list goes on and on.

At the other end of the employment spectrum are senior executives: general managers, vice presidents and C-level executives. These folks accept responsibility for product and corporate performance, and they're compensated accordingly.

In the middle are folks with management responsibility but without the hefty compensation and benefits of senior executives. In fact, the compensation gap between senior manager or director and vice president can be huge, especially when it comes to equity-based compensation.

Don't get me wrong. Middle management can certainly be a stepping stone. Product manager is one step from general manager or vice president of a business unit. Likewise, the next rung up from controller can be VP of finance or CFO.

The problem with middle management is getting stuck there. For those unfortunates, it can be a sort of purgatory, neither here nor there, the abyss between workers and leaders. The worst of both worlds. A no-man's land for employment.

But there's good news. Many people, me included, find executive management to be easier and less stressful than middle-management positions. It's perhaps counterintuitive, but executive management affords you greater control over your and your company's destiny, which suits many people fine.

That said, maybe some people are cut out for senior management and some aren't. I'm really not so sure. It probably has as much to do with drive, opportunity, and let's face it - luck - as capability or intelligence. Sure, leadership is important, but a reasonably strong, intelligent manager can be trained in leadership skills.

So, if you think you may have it in you, I say go for it. Cross the middle-management abyss. If nothing else, it's guaranteed to be an adventure. And trust me, succeed or fail, you'll feel better for trying. Hey, the whole universe, including the Golgafrinchamians, is already laughing at you; what have you got to lose?

Postscript:
If you think you have executive qualities, check out Ten qualities executives seek in up-and-comers here. If you'd like some strategies for climbing the corporate ladder, check out Jump-start your career in five hard lessons. And by all means, share your concerns, ideas, frustrations and experiences here.

Steve Tobak is managing partner of Invisor Consulting LLC. He is a member of the CNET Blog Network, and is not an employee of CNET. Disclosure.
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When do 'Managers' add value?
by taphilo October 19, 2007 12:31 PM PDT
A manager is someone who does low level coordination of his particular group and those other groups that they directly - and more importantly - indirectly work with.

Workers focus on their task - that is why they were hired - and the manager is to ensure that those tasks are accomplished.

The 'Middle Manager' is one step removed from the real workers and these managers exist to ensure that work done in one isolated zone of the company complements all the other groups for which they are not responsible for. Therein lies the problem.

Work shifting from one group to another. Why would manager A be willing to have their group do loads and loads of work that makes the company overall more efficient which shows up in the performance of OTHER groups who then gets rewarded for being more efficient?

Compensation rewards goes to the group that has the lowest cost so shifting costs to other groups rewards these middle managers. Also, being a step or more removed from the actual work that people under them have to accomplish with the rules imposed from above means they are thinking abstractly and never understand the true impacts of rules that they make.

How often have you heard that a middle managers job position has been open for 3 to 7 months and none of the workers below ever noticed it was vacant?

The reward system of middle managers promotes dysfunctional organizations since it only matters that your group looks good - not the overall company.

A problem with any reward system of "all or nothing" then comes into play in that if one group fails then no one gets any reward. Everyone gets 'punished' even when they did their part but a group whom they have no control 'fails' - often because of top level management guessing wrong - because they only asked upper middle management (can't trust the real workers - they have no knowledge of the 'big picture.')

THHGTTG people on the ship that UPPER MANAGEMENT thought added no value to the profit of their business. The whole planet died since they shipped out all the people who cleaned all the phones and THEIR managers.

Upper management has a way to defeat profits all the time - and implement them since they can. I wrote up an example on my web site: subtitled 'Theory on how management will defeat any gains in efficiency of technology by imposing additional needs.'

www.taphilo.com/tom/theory.shtml

This is the true goal of upper middle management.
Tom Philo
www.taphilo.com
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About Train Wreck

Steve Tobak is a marketing consultant and former chip industry executive. Train Wreck provides insight into dysfunctional corporate behavior, among other things. When he's not airing the industry's dirty laundry, Steve likes to hang around the house, make believe he's working, and drive his wife crazy. Find out more at www.invisor.net or email Steve at trainwreck@invisor.net. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure.

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