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August 26, 2008 4:29 PM PDT

How your printer tricks you into buying ink and toner when you don't need it

by Michael Horowitz
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Slate recently published a great article Take That, Stupid Printer! How to fight back against the lying, infuriating, evil ink-and-toner cabal by Farhad Manjoo. The title is a bit meaner than the article, which makes for interesting reading.

If you own a Brother HL-2040 printer, the article is especially relevant. The author suspected that the printer was lying about being out of toner and he figured out how to lie back to it, making it think there was a new cartridge. Sure enough the printer had lots of toner left, as Mr. Manjoo puts it "At least eight months have passed. I've printed hundreds of pages since, and the text still hasn't begun to fade."

Brother is not the only company wringing profits out of way-too-early warnings out being out of ink/toner. The good news, according to the article is that "... instructions for fooling different laser printers into thinking you've installed a new cartridge are easy to come by ... If you're at all skilled at searching the Web, you can probably find out how to do it .... Just Google some combination of your printer's model number and the words toner, override, cheap, and perhaps lying bastards."

My HP LaserJet 1320 is well-mannered; it warns when it thinks the toner is running low, but doesn't do anything other than warn. And, it's reasonably accurate, giving me time to order a new cartridge before it really runs out of toner. Apparently, I'm lucky.

Or, it may be that the more expensive the printer is up-front, the less the manufacturer feels the need to play tricks with the ink/toner. If that appeals to you, see Kodak's consumer printers aim to chop ink costs.

See a summary of all my Defensive Computing postings.

Michael Horowitz is an independent computer consultant and the author of several classes on Defensive Computing. He is a member of the CNET Blog Network, and is not an employee of CNET. Disclosure.
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by CmdrRickHunter August 26, 2008 4:57 PM PDT
While I see the value in making consumers buy more, wouldn't it be cheaper and just as effective to make smaller cartridges which run out?

I think the deeper problem is that people don't want to think... they want the printer to tell us what to do.
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by harveybook August 27, 2008 4:44 PM PDT
Great information that you are making your readers aware of. It took me a while before I realized that I needed to take circular pieces of paper from a hole punch and tape it over the holes on both sides of my Brother laser cartridge to make it last for many additional months.
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by Jettcat September 3, 2008 3:59 PM PDT
Does anyone know how to disable the 'change toner' message on the Kodak EasyShare 5300?
Thanks for any tips you can share.
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by jmish July 2, 2009 12:47 PM PDT
I have a Brother HL-5280DW which is a really greatl printer, but I have long suspected that I've been replacing still-good toner cartridges. I read Slate's article and then went to <fixyourownprinter.com>. With electrical tape I covered the sensor holes on either side of the cartridge as was suggested. Voilą! Thank you. Thank you.
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About Defensive Computing

Michael Horowitz is an independent computer consultant and the author of several classes on Defensive Computing. He views Defensive Computing as taking steps, when things are running well, to avoid or minimize the inevitable problems down the road. It's about educating yourself to the level where you can make your own intelligent decisions about keeping your computers and data happy and healthy. If you depend on computers, yet are on your own, without an IT department or nearby nerd, this blog's for you. His personal web site is michaelhorowitz.com.

He is a member of the CNET Blog Network and is not an employee of CNET.

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