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October 23, 2008 10:21 AM PDT

Why Sony needs to stop drinking its own Kool-Aid

by Don Reisinger
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Sony is in deep trouble. The company has been forced to slash its earnings forecast by 57 percent amid deteriorating economic conditions and its inability to compete more effectively in markets throughout the world.

Of course, Sony will still post a profit--most analysts claim that it'll be about $500 million--but the downturn speaks to Sony's issues and the fact that this once-dominant company has been downgraded to an also-ran in the industry.

Remember the days of Sony dominance? It was a time when the Walkman was on the minds of tech lovers around the world and the PlayStation moniker was held in the highest regard. Sony TVs were everywhere, and the company's ability to capitalize on any market was truly astounding.

But since then, Sony has lost its way. It's no longer a company that can rely on its name to beat other companies to a pulp, and with more competitors realizing how to beat Sony, it has quickly become irrelevant in many markets.

Sony's presence in the digital-camera sector is suspect, and its gaming business, once one of the most profitable departments at the company, has become an embarrassment of epic proportions. Although its PlayStation Portable is expected to beat forecasts, the Playstation 3 has proven to be one of the biggest blunders the company has ever committed.

At a time when Sony couldn't afford to make the wrong move in the game industry, it did. As Nintendo found a way to solidify itself in the market by offering innovative gameplay and an affordable price, Sony stuck to old conventions and played the "better graphics, higher price" game instead. Microsoft did too, but the Xbox 360's price tag and online experience were able to coax prospective owners to its side.

Much like other markets in which Sony competes, I just don't think it understands how to win anymore in the video game sector. Doesn't it realize that although it believes that the PS3's price point is fine for consumers, it really isn't? And doesn't it realize that it needs to differentiate the product in some way? Games that can be purchased on an Xbox 360 don't cut it anymore.

Oh, and neither does Blu-ray Disc.

Sony is living in the past on too many fronts. It thinks that selling products on its name will work like it did years ago, but I think it has finally become clear that it doesn't. Sure, Sony is still a "household brand," and there are millions of people clamoring for its products, but its name has lost significant appeal over the past few years, as it failed to tailor its strategy to consumer desires.

If Nintendo has shown us anything, it's that consumers want innovation and affordable consoles. Sony has failed on both fronts. And if countless competitors in the other markets Sony competes in have shown us anything, it's that consumers will pay for high-quality products as long as they're priced according to their value. In other words, paying a premium on Sony products because they're made by Sony doesn't appeal to anyone anymore.

There's absolutely no reason why Sony LCD HDTVs are priced as high as they are. Why should I pay a few hundred dollars more for a 46-inch LCD from Sony when I can get an even better HDTV from a company like Samsung or Panasonic for the same price, or even cheaper? I'm not willing to pay for the Sony name, and as Vizio and Westinghouse have shown, most customers aren't willing to do so, either.

And now, as Sony executives look in the mirror and try desperately to find what's wrong, they need only to look at the company they're operating. The culture at Sony is one that tries to make you pay more for a name that isn't held in the high regard it once was. And in the process, it's losing its standing in the industry as more consumers realize that better products can be purchased at a lesser price.

If Sony really wants to turn things around, it needs to do something it never thought possible: bring prices down to a more competitive level. Bring the PlayStation 3 prices down to compete on the same level as the Xbox 360. Get rid of the premium pricing on HDTVs. Eliminate the higher price tags on digital cameras.

And for goodness' sake, stop pretending like it's the 1990s all over again. It's not.

Check out Don's Digital Home podcast, Twitter feed, and FriendFeed.

Don Reisinger is a technology columnist who has written about everything from HDTVs to computers to Flowbee Haircut Systems. Don is a member of the CNET Blog Network, and posts at The Digital Home. He is not an employee of CNET. Disclosure.

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Add a Comment (Log in or register) Showing 1 of 2 pages (35 Comments)
by punterjoe October 23, 2008 10:30 AM PDT
Amen to that! All those Sony "glory days" were under chairman Morita, no? I wonder if looking at Sony, we're getting a glimpse of what Apple will be like after Jobs?
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by thing-fish October 23, 2008 11:29 AM PDT
I can't disagree with your assessment of Sony's health. But this Christmas my family is getting a PS3 instead of an XBox 360, and my sister's family is doing the same. The games we most want to play (Rock Band 2 and Guitar Hero World Tour) are on both consoles, and both have robust online marketplaces and online multiplayer (Sony was late, but they have it now). Maybe we're missing something, but we viewed them as mostly equivalent...except that the PS3 has the Blue-Ray player (which even most videophile-type reviews consider to be one of the best available). Sure, we'd love it if it was cheaper, but we (and our kids) are willing to pay the price.
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by hafenbrack October 23, 2008 1:28 PM PDT
Agreed
by Don Key October 23, 2008 2:48 PM PDT
Why pay the extra price when you don't have to? This seems like the entire point of the article you are responding to. You can get the same games you said you wanted for $200 dollars cheaper. You could even buy an Xbox 360 AND the entire rock band instruments for less then you would pay for the PS3 alone with no games.

In bad economic times, why pay the premium when you don't have to. This makes no sense. Isn't this what Don is pointing out and the reason for Sony's troubles right now?
by Pete Bardo October 23, 2008 12:54 PM PDT
Sony just has too many irons in the fire to know which ones are hot enough and which ones need more heat!
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by cyberDJ-2038765336053745013836 October 23, 2008 1:10 PM PDT
I've been saying this very thing for years about Sony.
They have the same problem Microsoft has; they are too big for their own good.

Apple has become the Sony of the 21st century, providing a near full-circle solution for content creation, distribution and consumption.

This is what Sony did in the 80's.
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by ronuds October 23, 2008 1:21 PM PDT
@ thing-fish

The PS3 and 360 are fairly equal in what they're capable of delivering game wise, but most would argue that the 360 has a much larger catalogue of games. When you have one console at $400 and another at $200, and they both deliver basically the same thing, the cheaper of which having much more content....well, it doesn't take a genius to figuere that out.

Most people buy games consoles to play video games...
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by hafenbrack October 23, 2008 1:36 PM PDT
I say this as an owner of both systems, however my Xbox has a hard drive. There is NO WAY you could convince me to buy one of these systems withOUT one, since I want to save my games and the updates to them as well as download demos, movies, and so much other online content, including the fact that the nice "extra" capabilities that thing-fish pointed out, also rquire said hard drive. With that in mind, I too, would be MORE than willing to pay the extra $100 for an excellent Blu-Ray player, especially since it is ALSO an excellent upscaling DVD player...well this genius bought the PS3 (the Xbox was a gift). So in that vein they do NOT deliver anything near the same thing (except in the absolute most basic sense).
by megustansalchichas October 23, 2008 2:03 PM PDT
Unfortunately on the PS3 front, Sony was too far ahead of itself. To properly sell the PS3 as everyone's must have Blu-Ray player, it needed to have won the Blu-Ray/HD war first, and come out with ultra high def TVs (4,000X2,000 resolution) to watch those on, and THEN made the console to put it all together. True, that's a $10,000 home entertainment system I'm talking about, but hey, that's what being the tech leader means. However, they went the other way and are trying to compete in the mass market when there are too many other products that are similar in quality.
If they had introduced the PS3 after winning the HDVD wars, when component prices became much cheaper, it could have competed against the Xbox on features at relatively similar price points. However, by beating Sony to the punch and discontinuing the Xbox, Microsoft bought itself time to develop a good online presence and start planning for the next console. In this case, Microsoft has a great strategy in being the gen 1.5 console every time. By the time software houses get all the power of the PS3 down, they'll be competing for development resources on Xbox 720.

So, there's the niche each occupies: Nintendo = games that are actually fun for casual gamers and therefore attractive to the mass market, Microsoft = games that have the best online experience and therefore attractive to the mass market, Sony = highest high end graphics wiz bang power wo hoo! Sony's is a strategy, but not a mass market strategy.
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by voodoo909 October 24, 2008 10:28 AM PDT
Well actually it was the PS3 that contributed massively to the success of Blu-Ray. The PS3 was launched at exactly the right time, yes probably about a year too late to compete directly with the Xbox360, but spot-on to assist in the winning of the HDTV war; which was essential for the future success of the PS3. Sony's strategy is one that spans about a decade, very few ventures turn-over profit in the first year or two (except true genius-like ventures of the type Nintendo turn out consistently). Give it another year or two and you will see where Sony are going with all this.

The author of this article is as short sighted as your usual trolls. Get back under that bridge wid yer!
by goody1701d October 29, 2008 12:24 PM PDT
Well this is where the equation all goes to pot with that theory. Blu-ray was DOA until the PS3 launched in Nov 06. Before the PS3 launched HD DVD was selling 2-3 times more than Blu-ray, studios were considering dropping Blu-ray and BDA members were pressuring Sony to push Blu-ray harder because of this. The PS3 saved Blu-ray for the short run, but in the end Sony has killed the system because of the cost of production of the systems and the amount they are charging for it, which far exceeds potential profit from games.
by BarnabeeJones October 23, 2008 2:26 PM PDT
CNET are you owned by Microsoft or something? It seems every time I stop by, I come across an article bashing the PS3. If you have such a blatant biast, you should not be a blogger? maybe bake cookies or something.

At any rate, to reed a non biast article please follow the link below. ?The company attributes the fall largely to the strong yen, which drastically reduces earnings from outside of Japan. Poor sales of televisions, compact cameras and camcorders were also responsible, along with the general global economic slowdown and increased price competition.?

http://www.gamasutra.com/php-bin/news_index.php?story=20781
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by ronuds October 23, 2008 2:26 PM PDT
@ hafenbrack

You should probably consider the possibility that you do not represent the majority of people in the market for a gaming console?

Given recent sales figures and all, I'd say you are very much in the minority.
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by Don Key October 23, 2008 2:43 PM PDT
... and here come the Playstation fanboys with kool-aid stains around their mouth like little kids. All aboard the Blu-ray train... woooooooooo wooooooooooooo.
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by nova17 October 23, 2008 3:57 PM PDT
Okay, Dan...we need to converse about a little thing call discretion...namely, discretion and bias (one of which you DO have, and one of which you do not).

I'm not quite sure if, somewhere along the way, you just admitted defeat in the face of the hardships that accompany professional journalism, or if this is all a part of your "style", but know this: It's becoming increasingly more difficult taking you or your topics seriously.

Why, do you ask? Well,

http://news.cnet.com/8301-13506_3-10067855-17.html?tag=mncol;title

weekly reminders about why Blu Ray will FAIL, FAIL, FAIL aren't helping your cause much, as is your now-infamous assumption that Sony SLASHING it's prices on it's Playstation 3 entertainment system down to $400 last fall was a blatant act of "desperation", as you eloquently put it.

http://news.cnet.com/8301-13506_3-9794764-17.html?tag=mncol;title

Apparently, even hypocrisy is no longer longer a taboo element for you. Well done, skipper.

I look forward to your next little blog subsequent to Sony announcing a brand new pricing strategy for their products discussing how this is a sign that the company's on its way out.
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by azn1011 October 23, 2008 8:56 PM PDT
so, Donny, you keep asking why someone should by the PS3. i've had my PS3 since Feb of 07 and have loved every minute of it. what no one has been able to explain to me is why i should bother with an Xbox 360. online play? sorry, i don't give two ***** about online play, so i would hardly want to pay for it. also, i have played online play on both the 360 and PS3, and the online play on the PS3 is better. sure, Xbox Live has more features, but the actual GAMEPLAY is better on the PS3.

also, all the games i want to play are either exclusive on PS3 or on both systems. sure, Gears of War was cool, but i would rather play Metal Gear Solid 4 any day of the week.

and don't get me started on the hardware. the PS3 is just the better all around machine. the 360 in comparison is a piece of garbage. you keep railing on about how the PS3 is more expensive than the 360, suggesting that they are equal machines hardware wise. they are not. 360's failure rate? hope you got the extended warranty.

so, Don, since you're such an 'expert', tell me why i should buy a Xbox 360? please, i really want to know.
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by walsh84 October 24, 2008 10:56 AM PDT
Wow, you take your videogame consoles very seriously! For the record, I am a big fan of the Xbox and Xbox 360, but I'll try and keep my emotions in check. Going down the line...

I'm not sure how online gameplay can be any better on the PS3. For games that are available on both systems, they are practically identical in every way. The only thing that could make the experience any better/worse is lag, which of course is present on both consoles and depends entirely on whom you are playing with, whose hosting, etc. Why is Xbox 360 better for online? Like you said, Xbox Live is loaded with features, constantly updated content, and EXCLUSIVE downloadable content (GTA IV ring a bell?).

Please, get started on the hardware. The Playstation may be packed to the gils with power, but game developers are struggling to code with 7 cores! How do you explain all of the titles available on both consoles that have IDENTICAL graphics? I mean the Xbox 360 is a piece of garbage like you said. Playstation Magazine has recently gone as far as saying that Fallout 3 looks better on the Xbox 360.

As for the 360's failure rate, that I can agree with. I've gone through my fair share of consoles, and by now they really should have had this issue laid to rest. Is it a pain to get my console repaired? Sure it is. Does it cost me anything? No. I'm not sure what extended warranty you are talking about, but every Xbox 360 comes with 3 year warranty to cover the RRoD. Pick up the phone, make a call, a week later I have a new Xbox. Gives me a good reason to go outside and get some fresh air... maybe you should do the same since this article seems to have gotten you pretty wound up.
by posershadow October 23, 2008 11:54 PM PDT
Well Sony sure didn't have a good day in Japan today. 12% slide. Looks like Sony is going to have to make some changes somewhere along their lineup. PS3 isn't selling well enough against the Xbox 360 and Nintendo Wii competitors. The Vaio laptops are completely pointless nowadays since they cost as much as a Macbook which in many regards are nicer than the Vaio. In the MP3 market, Sony really doesn't have very much going for them there as Apple has pretty much dominated the market. It seems like Sony used to be the top name when it came to any sort of electronic device and nowadays, they are getting pounded in every section of the company by companies like Samsung, Apple, Microsoft, Nintendo, HP, Panasonic, and Canon. Sony is really going to have to come up with some killer pricing and innovative good performing tech products to steal the spotlight back if things are going to improve for them.
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by loose_screw October 24, 2008 3:39 AM PDT
Things at Sony started to go wrong when they tried to change from being a technology innovator to a media company. Their focus shifted from making consumer friendly products to protecting content with DRM and proprietary formats. They could've had the market with ATRAC and minidisc, but their stupid insistence on Sonicgate (or whatever that crap is called) left the door wide open for Apple to step in and steal the show. Rootkit, exploding laptop batteries, and other mistakes have seriously eroded the Sony brand name over time, and time is not something any company can afford to waste in the fast changing electronics market.

If Sony wants to get back into the game, they need to start by getting rid of memory stick and go with SD like everyone else. Right now I won't even look at any Sony/Ericsson phones, cameras, etc. that require memory stick. Everyone I know thinks Sony is overpriced and crap-laden junk.

Sony: standardize and lower your prices to be in line with the rest of the market. Until then, you're banned from my household.
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by bcas400e October 24, 2008 6:16 AM PDT
So if SONY is serving Kool-Aid what is Microsoft putting in the water? It's super powerful whatever it is.

Why do people buy the 360 with all the failures and the poor quality? I just don't get it. but yet people buy a new 360 console to replace the one that failed after 15 - 18 months of use. Say what???

MS denied there was a problem for over a year until people got fed up and started legal action.

And frequent readers know CNET is VERY biased towards MS and all their poorly designed and executed products.

If any other company pulled the crap MS does, it would dominate the CNET web site.






The $199/$299 is selling consoles but one has no hard disk and neither have built in wi-fi.
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by khodu October 24, 2008 8:38 AM PDT
True. But Sony seems to be concentrating on thier 1st party title more than anyone. MS technically has nothing for next year , and even the ones they hav are comming to the ps3. So i say its a marathon still. The future will tell.
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by chrisgillette October 24, 2008 8:55 AM PDT
I own both systems, the X360 and the PS3. I'm getting rid of my Xbox 360 right now, also. Sony has the 10 year plan for the PS3. Microsoft did beat Sony to the punch with a machine with MUCH less quality. Sure, the Xbox is cheaper (less quality components) and has more games. Why does it have more games though? A lot of the issues that a lot of gamers have with MS is that they are bribing companies to give them the games that Sony always has had. For examples, look no further than Devil May Cry 4 and Grand Theft Auto 4. By looking to Sony's past success and bribing companies, MS is looking to beat Sony at all costs (literally).

The face of the game industry has changed though. Nintendo is once again the leader with the DS and Wii while Sony and MS vie for second place. Instead of relying on third-party games like the PS2 did, the PS3 will live and die by their first-party titles, which are miles ahead of MS's. For examples of that, look at Uncharted, LittleBigPlanet, Motorstorm, and Ratchet & Clank. As MS pays companies to lead on their consoles in development, PS3 titles suffer as a result because MS is the weaker platform in terms of capabilities. Games that are developed on the PS3 first are often better than the 360's and plus the quality of the game is enhanced on the 360.

We all know that MS is weak everywhere but the US and the PS3 and Nintendo are world-wide leaders. I for one, hate everything that MS touches because of the reputation for low quality hardware and software that, while easily accessible by millions, is of lower quality than the competition. I do not own a Windows computer, I own a Mac. MS doesn't have the best reputation for building stable operating systems and stable hardware, even in their games division. That alone is what makes the PS3 worthy of my dollar, in addition to what the future capabilities hold for the console.

Right now, the PS3 is coming into its own and gaining steam.
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by Edgar521 October 24, 2008 12:32 PM PDT
I don't think you really understand why developers choose the 360 as the lead development platform. They don't do it becuase MS bribes them, they do it because MS provides the best developers tools hands down. You've mis-judged the situation, Microsoft is not beating out Sony becuase they're using Sony's old tired tactics, they're beating Sony becuase Microsoft is using the tactics they've (Microsoft) used in the past. Appeal to the developer and the developer will favor your platform.
by billytech October 24, 2008 11:04 AM PDT
Sony's 10 year plan.....(Shaking my head...) How absurd. The PLAYSTATION3 can't avchieve the graphics power of the present XBox...I know from personal experience, I own both also.I in no way envision myself using it in 9 years from now as anything but a 350 watt paperweight. Give me the connected experience of my windows PC, My XBox 360, my Zune, And my Ford Focus. Throw in Netflix streamed to my plasma screen, and the lergest, and best game library - that play excellent - at full 1080P, and need not be slowed down to play as the last few PS3 games have had to have done, and I'm happy. If I want a BluRay player, I'll get a well made Samsung at a MUCH better price.
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by azn1011 October 24, 2008 11:10 AM PDT
billytech...Bill Gates, is that you?
by killkill3 October 25, 2008 8:07 PM PDT
You are an idiot, the only reason the grafics of (now older) certain games were better on the xbox 360 were not because of limited PS3 hardware you dimwit but because of the software, the games' lead console was the xbox 360 while the PS3 versions were merely ports. Not only that but Cnet and PCworld have said and said again that the PS3 as of now is the best blu-rau player so I don't know what you are complaining about. And don't make me laugh you stupid microsoft fanboy (fanboy of such a crap company (shakes head), i will never understand fanboyism), i have never heard of such a stupid thing as this 'connected experience' that you claim which somehow 'connects' all your crappy microsoft ware HAHAHA fool... I've was one of the first to own an xbox 360, after the 3rd RROD i dumped it and bought a PS3 and I assure the xbox 360 games are not better as you all seem to claim.
by Edgar521 October 24, 2008 12:28 PM PDT
Good article, but I don't see how Sony can possibly lower the price of their PS3. In order to compete with the XBox 360 on price Sony would have take such massive losses that they couldn't possibly make them up, even if they dominated with market share. Sony's problem is they put too much faith in unproven and highly expensive technologies when they designed the PS3, and now they have suffer the consequences of these mistakes. I think Sony really has a limited set of options when it comes to their gaming division. I really only see two avenues that Sony can take. They can continue to charge the same amount of money for the PS3 and continue to make massive improvements to PSN in order to better sell their value position. This will probably not be enough, but it could keep them in the game until they can launch the PS4 where hopefully they could make up the damage. Sony could also walk away from the console industry and focus on their other products. I know that sounds crazy, but it's looking more and more like something Sony should consider. This industry is so laden with risk that I wonder why anyone would want to create a console in the first place; especially when you consider that Sony has already lost more money on the PS3 than they made during the peak of the PS2.
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by getheledout October 24, 2008 12:43 PM PDT
Who uses Blue Ray anyway...Everyone knows Digital is the only way.....and by the time PS3 starts there so-called glorified rein of terror on other consoles their system will be outdated. Can you imagine where we'd be at right know if Apple, Dell, Compaq or Gateway designed their hardware for a 10 year plan. We'd still be using processors built from the 70's. Give me a break.
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by Edgar521 October 25, 2008 7:33 AM PDT
I don't think it's as cut and dry as you say it is. I think there is a lot of potential with digital distribution, but before digital distribution can truly compete with Blu-Ray we will need much bigger pipes to the internet. I have a 15mbps connection and I always get my movies in Standard Def when I rent from XBox Live, because even with the lower bit rates the High Def movies take far too long to download. That being said digital distribution is vastly more convenient than renting a movie on disc, so I can see digital distribution taking over if we can get better internet connections. At any rate Blu-Ray is still way too expensive, the disc are way over priced, so I won't be moving to Blu-Ray anytime soon. This one area that I'm going to wait out.
by Don Key October 24, 2008 1:57 PM PDT
And as Steve Jobs said recently and don't forget that he is on the board of directors of the Blu-ray group... he said that the Blu-ray licensing right now is a "bag of hurt".
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About The Digital Home

Don Reisinger is a technology columnist who has covered everything from HDTVs to computers to Flowbee Haircut Systems. Besides his work with CNET, Don's work has been featured in a variety of other publications including PC World and a host of Ziff-Davis publications.

Don writes product reviews for InformationWeek and is a regular contributor to Processor Magazine. You can visit his personal site at DonReisinger.com or if you would like to email Don with questions or comments, drop him a line at CNETDigitalHome@gmail.com. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure.

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