August 29, 2007 8:22 AM PDT
Microsoft's WGA: it's only human(s)
As Mary Jo reports, Microsoft's Windows Genuine Advantage (WGA) service outage was caused by human error. How comforting. Now if we could just get rid of those pesky humans, SaaS outages would be nonexistent. :-)
Matt Asay brings a decade of in-the-trenches open-source business and legal experience to The Open Road, with an emphasis on emerging open-source business strategies and opportunities. Matt is vice president of business development at Alfresco, a company that develops open-source software for content management. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure. You can follow Matt on Twitter @mjasay. 
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