As Mary Jo reports, Microsoft's Windows Genuine Advantage (WGA) service outage was caused by human error. How comforting. Now if we could just get rid of those pesky humans, SaaS outages would be nonexistent. :-)
Google's working on a Nexus set-top box
The latest details on Google's next attempt to rule the living room, Android Kit Kat gets updated and holiday ornaments that a Fandroid can't resist.