As Mary Jo reports, Microsoft's Windows Genuine Advantage (WGA) service outage was caused by human error. How comforting. Now if we could just get rid of those pesky humans, SaaS outages would be nonexistent. :-)
Google aims directly at Apple
Google I/O 2013 showcases updates to Google Maps, Google Now, and Hangouts that will all be on iOS. Check out the iOS 7 concept video that's worth watching, and an iPhone 5 case giveaway!