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August 19, 2009 4:27 AM PDT

Linux is booming, but unpaid adoption may hurt vendors

by Matt Asay
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Even as the recession continues to cool CIO appetites for software purchases, Linux is bucking the trend, according to a new IDC report.

IDC is projecting Linux revenue to expand at a compound annual growth rate of 16.9 percent from 2008 to 2013, topping $1.2 billion in 2013.

As IDC notes, this growth will comprise just 4 percent of total software market revenue by 2013, up from 2.2 percent in 2008. However, for the second time, IDC has also examined nonpaid deployments of Linux, revealing some troubling data.

I've always assumed Red Hat's primary Linux competitor is Novell. And based on IDC's numbers, it does appear that Novell is increasingly a real threat to Red Hat.

But it is the nonpaid usage of Red Hat's software that may well pose a bigger risk.

Novell has 27.9 percent market share of paid deployments and 20.1 percent of the total paid and nonpaid market. This doesn't look so great at first glance; after all, more people use Red Hat (including Fedora) for free than pay for Suse Linux Enterprise Server.

However, in growth, Suse stands out. On paid shipments, Red Hat's 2007 to 2008 growth was 1.9 percent, while Novell's Suse was nearly double that at 3.5 percent.

On revenue, Novell comes in at 29.8 percent market share. That represents 50.3 percent growth in market share, versus Red Hat's 14.8 percent growth. Granted, Red Hat has a much larger base of revenue from which it's growing ($319.5 million compared with Novell's $112.6 million in 2007), but Novell's Linux revenue growth has outpaced Red Hat's since 2007.

I don't particularly like Novell's partnership with Microsoft to promote Linux, but it does appear to be paying off for Novell.

If Red Hat could elect to eliminate one competitor tomorrow, though, I'm wiling to bet that it would not choose Novell's Suse. It would choose unpaid Red Hat Enterprise Linux (RHEL), which accounts for a big chunk of the overall Linux market.

This may seem trivial, given that Red Hat earned a 62.2 percent share in the overall market for new license paid shipments/subscriptions, measured by deployments, or 64.7 percent, measured by revenue.

Sounds great, right?

Maybe. Intriguingly, Red Hat also claims 28.6 percent of the nonpaid market...for RHEL, its Linux distribution that should only be available to paid subscribers, but which many companies dishonestly use without paying (e.g., they may violate their contract by running more RHEL servers than they actually pay for).

Add Red Hat's paid and nonpaid deployments together, and Red Hat accounts for 47.6 percent of the global Linux market, whether users are legitimate customers or pirates.

It gets better (or worse, depending on your view). If one adds in the RHEL clone CentOS and Red Hat's own community distribution Fedora Core, Red Hat and its offspring dominate the global Linux deployments market with 57.1 percent market share.

This might not be so bad, if the trend were toward more paid Linux adoption, but it's not. While paid Linux server deployments will grow at an impressive rate, nonpaid deployments will grow even faster, nearly reaching parity with paid deployments in 2013.

Why this growth in nonpaid Linux?

Undoubtedly some of it stems from enterprises wanting to get something for nothing. Rather than pay for value, they attempt to cheat the system, leaving less money to help develop Linux.

But it may also be that the longer the world uses Linux, the less it feels the need to pay for it. Noted technology CTO Jon Williams once posed a dilemma to me at the Open Source Business Conference. He indicated that the longer his team works with an open-source project, the less need it has for support and maintenance from a vendor.

In other words, the minute the customer becomes profitable to the vendor is the same minute the customer no longer needs that vendor.

We could be seeing this in Linux. Still, the fact that they seem to be stealing RHEL rather than adopting Ubuntu or another "community-led" Linux distribution suggests that we're seeing enterprise IT attempt to cheat vendors rather than do without them.

All of which may mean that the world increasingly recognizes that Linux is a superior server operating system...and doesn't want to pay for it.

How comforting...and alarming. It's not as if Linux development costs nothing. Red Hat pays over $100 million each year to develop Linux, and it's not the only company making such hefty investments.

UPDATE @ 11:03 PT: For the reading-impaired: When I talk about "stealing RHEL" I'm in no way referring to CentOS or Fedora, as my post clearly states. I'm talking about using RHEL without paying for it. Not CentOS. Not Fedora. RHEL. Red Hat has a fair number of companies that actively underpay on RHEL: that is, companies use more RHEL than they are legally allowed to use as per their contract with Red Hat.

So, please read the post, and don't get worked up by the word "steal" and "CentOS" in the same post. I'm not referring to CentOS or other legitimate uses of Linux. I'm talking about theft of RHEL (which is what IDC is talking about, too. Maybe you should buy the report and read it before commenting so that we can have an informed discussion.


Follow me on Twitter @mjasay.

Matt Asay brings a decade of in-the-trenches open-source business and legal experience to The Open Road, with an emphasis on emerging open-source business strategies and opportunities. Matt is vice president of business development at Alfresco, a company that develops open-source software for content management. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure. You can follow Matt on Twitter @mjasay.
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by yacahuma August 19, 2009 6:18 AM PDT
I wonder how much money Apple spend on OS X server?
Reply to this comment
by Mr. Dee August 19, 2009 9:38 AM PDT
Matt needs to see this commend. I thought 'Linux' was 'Free'. Please people, stay away from the open source crap and use Windows.
by JoeF2 August 19, 2009 10:19 AM PDT
OS X is NOT Linux, it is BSD Unix.

And Mr. Dee, Linux IS free, even though your employer Microsoft doesn't like that.
Redhat and Novell and others sell support. Something that also costs money at MS.
Also, Redhat Enterprise can not be downloaded as binaries, but of course, since it is Open Source, as source code. That's how CentOS started. They download Redhat Enterprise source, compile it, and create a free binary distribution.
As a Linux user since 1993, I support the distributions I use by buying the DVDs with the distribution. But I can download them as well.
by slickuser August 19, 2009 3:54 PM PDT
why pay for a crap?
by Random_Walk August 19, 2009 6:23 AM PDT
'course, not everyone needs to buy support - some of us do just fine w/o it, even professionally.

There are exceptions, though:

I keep up RHEL subs for the Oracle DB's, mostly because the PHB's get all nervous if you run their high-end DB's on, say, CentOS (why? Because in spite of it coming from the exact same source code, Oracle doesn't list CentOS as being supported - 'course, Oracle doesn't list any $0.00 distro of Linux as being supported, so...)

OTOH, the same PHB crowd seems to have no problems with my running the mission-critical NTP servers* on ordinary Debian, or in running our external DNS servers on FreeBSD, or a whole host of rather vital infrastructure bits on either of the two (and if it faces the Internet, Windows is never IMPO a first choice, primarily for security reasons).

* the reason I can call it as such is because we have other, more critical software, that is very time-sensitive, to the point where even a dozen-second delay between nodes can crash the whole shebang... so far, my little Debian solution (two timers and a 'reconciler') has done the job just fine for nearly a year, costing less than $3k total, whereas the original proposed solution would have cost $20k just for the hardware.
Reply to this comment
by Matt Asay August 19, 2009 11:20 AM PDT
Exactly. Not everyone needs support, which is why I called out that commercial vendors like Red Hat may have a problem. For open-source companies that own their code, there are other options. But for those that create distributions of community products like Linux, their hands are tied.

CentOS isn't stealing when it uses Red Hat Enterprise Linux (RHEL), however much I wish it would contribute back real value to Red Hat. But those companies that violate their contracts with Red Hat by using more RHEL than they pay for *are* stealing, and no one can hide behind the GPL to say it's not theft. It is, the second they sign a contract with Red Hat.
by Random_Walk August 19, 2009 12:43 PM PDT
Interesting point, though it all depends on how they're using more RHEL than they pay for.

I have seen setups where folks use one sub, and the server it ties to becomes a YUM server for all the other RHEL installs they're using. While it may (or may not - no one has really tested this) violate the letter of the contract, it certainly violates the spirit, and IMHO invites bad karma.

And you're right - if you're going to take? Sure you're not obligated to give back, but it would be nice if you did (then again, CentOS IIRC doesn't get much more than donations...)

But, all that said, I don't see it as a rampant (or even looming) problem. No CIO who likes to keep his job is going to implement critical bits without some sort of backup plan for support. Sure, if it comes down to it, the infrastructure bits I mentioned up there can be re-imaged and back up in minutes at most. OTOH, if Oracle doesn't support it, then you're wasting the dough spent on that massive Oracle support contract in the first place, and your SLA gains a loophole that you don't want. Same with most other important ERP/CRM/(insert acronyms here) app suites.

Given that, there's no way that subs/services will be endangered to the point of being a hazard, IMHO.
by ferricoxide August 19, 2009 3:01 PM PDT
If you use Satellite, it makes it really easy to "hide" systems from RHN accounting.

Mostly, I think it may simply be a case that RedHat needs to come up with volume or site-licensing models for larger customers. I know with a lot of sites I've done work for, the biggest reason they run in a non-compliant mode is because licensing is SUCH a freaking bear. Many vendors' licensing systems are byzantine and ever-changing. Throw in that customers may buy some copies of software from one VAR and others from another and *some* directly from the vendor, and you have a nightmare situation for tracking license usage (and updates). On top of that, you often have internal procurement issues to work through - even when cost isn't an issue. It sucks and it REALLY encourages non-compliance.
by gggg sssss August 19, 2009 5:00 PM PDT
@Random whatever - if karma costs money then I cant afford it. If I want a free server I will install Linux. If I wanted to pay for am OS I woudl install Windows. Who in their right mind would pay for Linux of any shape or flavor??
by Random_Walk August 20, 2009 4:13 PM PDT
"Who in their right mind would pay for Linux of any shape or flavor??"

You're not paying for the OS, genius - you're paying for support.
by sci062999 August 19, 2009 6:27 AM PDT
That's the beauty of open-source. We the customers are not screwed and lock into a particular vendor. Vendors need to provide enough value for us to pay them. Power to the customers!!!
Reply to this comment
by codynews August 19, 2009 6:33 AM PDT
Geeze, simmer down Che.
by BogusBasin August 19, 2009 7:09 AM PDT
"Vendors need to provide enough value for us to pay them."

Amen brother (or sister)

Amen
by Matt Asay August 19, 2009 11:21 AM PDT
Totally agreed, but for those that sign contracts that say they won't use RHEL unless they pay for it, they are stealing if they use more RHEL servers than they pay for. It's very simple.
by Get_Bent August 19, 2009 12:00 PM PDT
If you're using a Linux distro, then you're obviously getting some value from it. In that case, you should pay the developer(s) some reasonable compensation for their efforts.
by ferricoxide August 19, 2009 3:03 PM PDT
It's not just that vendors need to provide enough value, they need to provide appropriate value for a given level of effort or support. For instance, I might need only VERY minimal support for test/dev systems, but might need much more (even if it's just greater "just in case") support for production systems. Often times, vendors don't provide purpose-sensitive pricing, or, if they do, it's structured to not really incent purchases for lower levels of support.
by bschmock August 19, 2009 6:54 AM PDT
Why are people using a linux version that you have to pay for anyway, when there are many more free downloads of Linux I.E. Slackware,Ubuntu, Fedora, CentOS, etc, which in my opinion are better distros anyway. I mean isn't the software being free for everyone one of the main parts of open-source, I mean besides the code being available so users, programmers etc can customize, and improve the software? At least in my mind that if something is going to be open-source it should be free. My 2c.
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by Sausagebiscuit August 19, 2009 8:11 AM PDT
Apparently, you fail to understand open source.
by Seaspray0 August 19, 2009 12:31 PM PDT
@sausagebiscuit. Maybe it should be renamed as "open design".
by ferricoxide August 19, 2009 3:05 PM PDT
So, it's your assertion that CentOS, which is made from the RHEL source packages, is a better than RHEL? Makes sense to me.

Here's the main reason companies want paid OSes: they want someone to call and/or *sue* if something critical breaks in a major way.
by zyxxy October 16, 2009 10:56 AM PDT
RedHat tests for defects and issues patches to subscribers. By being a RedHat subscriber, you proactively receive patches for things that are not obvious problems. So you spend your time doing what you do for a living instead of spending your time supporting Linux. That is what it is all about. Pay for support. All those subscribers basically pool the cost of support to one vendor, RedHat, rather than staff and operate their own support.
by SVContrarian August 19, 2009 6:58 AM PDT
It seems like you're finally waking up to the fundamental flaw in the Open Source business model. Having the source code makes it trivially easy to pirate your software. It shouldn't surprise anyone that Linux is growing pirates and freeloaders faster than paying customers. But it's still pretty harsh to accuse Enterprises of cheating and stealing, especially since it's enabled by the "free" mantra that Linux has promoted. What's next now that we know freeloaders are trampling RedHat's IP rights and license terms? Perhaps some good old fashioned lawsuits and activation technology once everyone's dependent on this? Maybe Linux isn't so different after all...
Reply to this comment
by gertruded August 19, 2009 7:44 AM PDT
Isn't a Linux business model an oxymoron? Linux is free, there is no business model. "Open course business model", the business gangsers want to control everything and make money from everything.
by Andres_Garcia August 19, 2009 7:49 AM PDT
>> Having the source code makes it trivially easy to pirate your software

Not at all, it is actually imposible to pirate open source software.

Anyway, I would like to know how much Alfresco pays the developers of all the open source
software they use to create their offerings. They do pay every single one of them, don't they?
by Sausagebiscuit August 19, 2009 8:15 AM PDT
A good example is x-chat. The developer will build you win32 binaries for a fee, or you can grab the source code and do it (or try to) yourself for free. Charging for a convenience is common. You can also download unofficial binaries for free from a few people who build them and share them with the community.
by initialxy August 19, 2009 8:36 AM PDT
@gertruded, "Isn't a Linux business model an oxymoron? Linux is free, there is no business model."

You seem to be confused about open source business model altogether. In a nutshell, unlike conventional business model, open source business model does not normally perceive the open source software as a product, but a way to quickly capture the market. Then they try to make money by providing services around it. The most popular ones are: ads, corporate support, selling server equipped with related software etc.

I'd call it thinking-outside-the-box, rather than "the business gangsers want to control everything and make money from everything".
by pentest August 19, 2009 9:27 AM PDT
"Pirating software" means violating copyright, but all OSS licenses permit you to download and share it. Hence you aren't pirating.
by JoeF2 August 19, 2009 10:25 AM PDT
It seems you don't even understand the concept of Open Source.

"Having the source code makes it trivially easy to pirate your software"
What a piece of bollocks. Open Source software is copyrighted, just like any other piece of software. The copyright owner can decide what to do with it. If the copyright owner decides to license his or her software under the GPL, that is is right.
Open Source has NO business model.
Some companies have a business model providing value-added services to Open Source software. And last I looked, that works fine for Redhat and Novell.

So, again, nobody is "stealing" Open Source software (well, maybe except MS, which has in the past used the network stack from BSD Unix, without the required acknowledgment; they since replaced it with their own.)

Next time, learn about this stuff before posting garbage.
by gggg sssss August 19, 2009 5:06 PM PDT
@JoeF2 but there is enough FUD that Red Hat has convinced some peopel to pay. As Barnum may have said, "there is a sucker born every minute" RHEL licencees = suckers
by zyxxy October 16, 2009 11:03 AM PDT
Red Hat supports customers that don't want to support themselves. Get a clue. There are operations running RedHat servers that have no idea how to properly port/patch/maintain a Linux distro. They pay RedHat to do that for them.

That said, many larger organizations are starting to look at Ubuntu. They are not, however, just taking it for free. They are instead making donations to Canonical to support what they feel is important work. By doing that, they still get support, they still get regular releases, but they get more liberal control over how they distribute and install machines. They get more control over how much they spend. They could get Ubuntu for free $$$, but they donate to support having Ubuntu be free and open. Not out of the goodness of their corporate hearts but out of their own self interest.
by Marauder62 August 19, 2009 7:02 AM PDT
Matt, the whole Linux movement is based upon free! The OS is free! That's one of the main talking points of any conversation with 99% of all Linux advocates, it's free! Seriously, if I download RHEL and there is nothing actually preventing me from using it without paying for it, AND I can rationalize that Linux itself is free, AND I don't actually need support because I am proficient, why should I pay for it? I'm pretty sure that's the way the argument goes.

On the flip side, other than the guarantees made by Microsoft, I'm not real clear on how the Novell/ Microsoft deal works and how it has allowed Novell to actually get folks to pay money. Maybe that's a topic for another post.
Reply to this comment
by servermaker August 19, 2009 7:28 AM PDT
No kidding! I was a little blown away with the talk of "stealing" and "cheat[ing] the system" in the article. Bizarre...
by gertruded August 19, 2009 7:49 AM PDT
servermaker, it is the despicable attitude of business types that they own everything, and making money from everything is their special right.
by Matt Asay August 19, 2009 11:24 AM PDT
It *is* stealing if you sign a contract with Red Hat that says you will buy support for all instances of RHEL that you run. Companies that use more RHEL than they pay for are violating their contracts and are stealing. Pure and simple.

CentOS is not stealing RHEL. Neither is Oracle Enterprise Linux. I'm not talking about those distributions, as they remove trademarks/etc. and are using the underlying RHEL code, not RHEL.

But for those with a contract in place with Red Hat that use nonpaid RHEL, they are stealing. It's a clear violation of their contract, which is why IDC calls it out. Please read the IDC report and then we can discuss.
by pentest August 19, 2009 12:21 PM PDT
Actually Matt, as long as they don't get support for the "unlicensed" copies of RHEL Red Hat loses nothing.
by Seaspray0 August 19, 2009 12:43 PM PDT
Matt. Perhaps you should be more specific that services are being stollen (not software) as the posts indicate confussion on this.
by JoeF2 August 19, 2009 1:39 PM PDT
@Matt Asay:
"IIt *is* stealing if you sign a contract with Red Hat that says you will buy support for all instances of RHEL that you run. Companies that use more RHEL than they pay for are violating their contracts and are stealing. Pure and simple."

And what exactly does that have to do with Open Source???
Redhat's support is not open source, so your sentence is no different if you would replace Redhat with Microsoft and RHEL with Windows.
Your article's implication that using Linux without paying for it is wrong, plain and simple.
If you wanted to write about contract violations, why in the world do you put Linux in the title???
by gggg sssss August 19, 2009 5:09 PM PDT
@Matt Asay what exactly is RHEL Code that is not linux that is not open source and thus pray tell? Any improvements to Linux by default becaome open source. Impossible to Steal.
by lucluc42 August 19, 2009 7:10 AM PDT
@Svcontrarian when the source code is available you're not pirating anything.
If you don't need support and are not running critical stuff(=you can wait a couple of days for a security update)there is no point in buying support.
Also you are getting those updates for free with Ubuntu, if you don't need Red Hat/CenOS.
Reply to this comment
by krosafcheg August 19, 2009 7:27 AM PDT
"Rather than pay for value, they attempt to cheat the system, leaving less money to help develop Linux."

How is this cheating the system? I thought the costs associated with Linux are primarily administration and support. If they can do that on their own, why should they pay someone else to do it? If there's a licensing cost associated with Linux, I've yet to see it.
Reply to this comment
by snumpkins August 19, 2009 7:35 AM PDT
One point to be made is that any OS needs a standard. Apps developers just don't want to support a dozen distributions. Fedora/Red Hat Enterprise Linux is becoming the Linux standard (regardless of Novel and Debian).

So what should Red Hat do to generate new revenue? That have to get it from advertising. That means making the Fedora site a place to promote desktop adoption. Help Linux users with browsers, music downloads, office apps, picture slide shows, etc., etc., etc. Get paid advertising and put it everywhere - but keep Linux and Linux apps free. This would be a hit with consumers and a great business. Red Hat cannot think they can just do the same old thing and survive in the modern business environment.
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by gggg sssss August 19, 2009 5:10 PM PDT
popup ads at log in?
by wschumacher August 19, 2009 7:35 AM PDT
I'm afraid Matt Asay is sounding like the RIAA in his repeated references to users "stealing" Red Hat software. Section 1 of Red Hat's license agreement (http://www.redhat.com/licenses/rhel_rha_eula.html) says that it "permits User to run, copy, modify, and redistribute (subject to certain obligations in some cases) the software component, in both source code and binary code forms." When you buy from Red Hat, you get their version of free and open source software, mostly under the GNU GPL and in part under various other licenses, and you get Red Hat's trademarks, Red Hat's artwork, Red Hat's support, and Red Hat's update system. Anyone who is "stealing" the software is too lazy or inept to compile it from the source code, which under the GPL Red Hat MUST make freely available, or too ignorant to know they can get exactly the same software from CentOS without Red Hat's trademarks, artwork, support, and update system.

Unlike copyrighted music and videos, I doubt that Red Hat could get the FBI or any prosecutor to pay any attention to a complaint by Red Hat that someone had "stolen" their open source software and I doubt that they could prove any damages based on misappropriation of the software alone, or anything more than statutory damages (if that) for private misuse of their trademarks and copyright (artwork). Since they are able to stay in business, I have to believe Red Hat is quite capable of tracking how many servers, and of what type, they have agreed to support for each customer.

As CentOS says on their home page, "CentOS is an Enterprise-class Linux Distribution derived from sources freely provided to the public by a prominent North American Enterprise Linux vendor. CentOS conforms fully with the upstream vendors [sic] redistribution policy and aims to be 100% binary compatible. (CentOS mainly changes packages to remove upstream vendor branding and artwork.) CentOS is free."
Reply to this comment
by pentest August 19, 2009 9:30 AM PDT
It seems that Matt has no clue about what open source really means.
by muskratboy August 19, 2009 7:35 AM PDT
"Why this growth in nonpaid Linux?"

really? you're REALLY asking that question?

This just in... people would rather not pay for something that is free. amazing reporting.
Reply to this comment
by contentcreator--2008 August 19, 2009 7:39 AM PDT
@lucluc42 --- just because source code is available doesn't mean you aren't pirating --- it is based on the terms upon which you received that source code.

Anyway, for all you free free free folks, keep on not paying, watch the $100M/yr investment drop to $0, and then sit around wondering why you can't get device drivers, updates for new processors, why all your tech is getting further and further behind Windows and OS X ... Contribute or pay.
Reply to this comment
by gertruded August 19, 2009 7:54 AM PDT
nonsense. It is free.
by Sausagebiscuit August 19, 2009 8:17 AM PDT
It's been sometime now and we haven't reached $0 yet.
by pentest August 19, 2009 9:31 AM PDT
That is funny Mr. RIAA Shill. Lunux has been free since day 1, nearly 20 years now and Linux based revenue increases every year.
by JoeF2 August 19, 2009 1:42 PM PDT
@contentcreator:

Dream on.
There are actually more device drivers for Linux, for the FREE OS, than for Windows.
How's that for disproving your assertions?
It is time that you enter the real world. Linux, FREE Linux, is here to stay. Better get used to it.
by gggg sssss August 19, 2009 5:11 PM PDT
you shoudl read the GPL, then truy that post again
by santuccie August 22, 2009 1:42 PM PDT
@JoeF2:

No, there aren't. There are more sound and video drivers included on-disc, but not universally. You can download the driver for practically ANY device for Windows. With Linux, you have to write your own. And that includes chipset drivers.

'How's that for disproving your assertions?'
>>>>What have you proven? All you've done is make an assertion of your own, using a few more caps to emphasize. I can "assert" that Linus Torvalds likes young boys, but that doesn't make it true, especially when I provide no EVIDENCE.
by vikinzer August 19, 2009 7:45 AM PDT
Matt, have you ever read interviews with the RedHat people about unpaid adoption? They have consistently stated that a decent percentage of unpaid adoption turns into paid adoption over time. This most happens at the smaller business level of course. Big enterprise doesn't "deploy" in an experimental manner, but it is still a significant effect. They want their unpaid adoption numbers.

Also, while I do not know the exact details of how RHEL payment works your example of "cheating" or "stealing" from Red Hat seems very odd in light of unbreakable Linux. Anyone can use the RHEL code. There are trademark issues with redistributing it without taking out all the fingerprints of Red Hat, but open source means you are giving these things away. I have to say I have problems with your pointing your finger at companies that choose to make use of the liberal pay dynamics of the GPL. Red Hat knows what they're selling. They're selling service. While the concerns about customers growing out of the need for support is a viable one, it is hardly the crux and focus of your writing here. I think perhaps you should go back and steep yourself in Free Software. While I am hardly the hard line religious purist that Stallman is a basis in the ethical arguments that the FSF espouse reveal much of this argument is fundamentally founded in the world of proprietary monetization.
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by YankeePoodle August 19, 2009 9:58 AM PDT
I agree, apparently a free install overtime would require some maintenance and that is when redhat will have a service account with the customer.
by gggg sssss August 19, 2009 5:13 PM PDT
They are also selling FUD, which some of the poster on this thread seem to have swallowed hook line and sinker.
by jeffromiller August 19, 2009 7:51 AM PDT
Seems to me as if your argument places Red Hat in the same pickle as musicians and newspapers and movie studios, etc. - and, as you have argued many times before (even recently in some of your Open Core posts), Red Hat just needs to find a better way to make money giving away their software. It's natural that after years of using a piece of software that you will learn more about it and then eventually not need TRADITIONAL software support. If software vendors hang their hats on the "free software but charge for support" model only, then they are doomed to the same fate as the record compaies...not recognizing how their customers will behave a few years down the road.

I don't know what the answer is...but I do know this - FREE is INEVITABLE with all content that can be distributed online. If you can digitize it and put it on the internet, then at some point down the road you will be able to get it for free. You can argue if that is right or wrong, but it just a reality - even legal or illegal. But it's inevitable. If you can't handle this not-so-pending fact as a business, then do something that can't be put online.

JM
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by JoeF2 August 19, 2009 3:18 PM PDT
Why would Redhat have to "find a better way to make money"?
They are actually making money. They are profitable. So, this whole thing is a non-issue
I don't know what Matt was smoking... It obviously distorts reality...
by bclaybrook August 19, 2009 7:55 AM PDT
I believe that IDC's numbers are somewhat misleading and I know that they are a year behind the actual financials for Novell and Red Hat. But for the last FY of financial reporting for the two companies, Novell had $120M for SLES subscription revenue and Red Hat had well over $400M in subscription revenue just for RHEL (did not include JBoss). I know this is the case because Red Hot told me (they did not tell me the exact breakdown between JBoss and RHEL, but the company did verify that RHEL subscriptions were well over $400M for FY2009 (ended Feb 2009). If you look at the public revenue numbers, Red Hat has over 3x the subscription revenue for Linux than does Novell. This multiplier was even larger in the previous FYs in Red Hat's favor. If Red Hat has only 64% of the Linux subscription revenue for 2008, then Novell has a lot less than 29.8%. The revenue ratio is more than 3 to 1 in favor of Red Hat and IDC has it just over 2 to 1.
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by rapier1 August 19, 2009 8:52 AM PDT
I'm starting to fear for Matt's hold on reality. Recent columns have been... shall we say... odd.
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by Penguinista August 19, 2009 9:03 AM PDT
This is all a cost/value propostion. The cost of a Redhat subscription is greater than it's real (or perceived) value to many people. The basic subscription of RHEL is $349, which gets you some very basic support (install, usage, config, diagnose, and bug fix) via web with a 2 day resolution time. Most problems with install and usage can be found via google well before 2 days are gone. At $1299 you get better support windows and response, but the coverage is still the same. Also, the last time I read through all the support documents, the actual diagnosis benefit only covered kernel issues where it was causing system failure. So even paying premium rates for "support", you don't get premium support for the entire system. Basically, what we found, was that we were paying them to keep the security updates flowing. For almost any other issue, we were on our own. So, except for a few applications that were only "supported" on RHEL, we switched to CentOS. There just wasn't enough value in the subscription fee for us to pay Redhat the money they wanted.
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by gggg sssss August 19, 2009 5:17 PM PDT
I have managed Windows servers since NT 3.1 and NEVER called microsoft, so unless RHEL and the rest of linux is shoddier than Windows ( eveyone seems to claim otherwise ) what are you paying support for? What assistance do you need with an install ( admit to only having dabbled in Linux ) In windows you put in the DVD, click a few times, and you have a server. Not rocket surgery.
by zyxxy October 16, 2009 11:15 AM PDT
Duh! Same with Ubuntu. Same with OpenSuse. Same with RedHat.

Difference? Ubuntu and OpenSuse are free $$$ and have an automated patch system. ReHat can be had for free, but you won't get automated patches with out a $ub$cription.

Not rocket science. BTW, what is rocket surgery????

Personally, though it takes a bit more effort, I prefer a BSD install for a server.
by pentest August 19, 2009 9:25 AM PDT
"Undoubtedly some of it stems from enterprises wanting to get something for nothing. Rather than pay for value, they attempt to cheat the system, leaving less money to help develop Linux."

Are you smoking something this week?

How is downloading the free version "cheating the system"? No one owe Novell or Red Hat money for using its products. That is how it is set up.

Both OpenSUSE and Fedora are so easy to install and manage that paying for support is silly.
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by pentest August 19, 2009 9:56 AM PDT
From your article about newspapers: "Users of digital goods, as Linus Torvalds will tell you, are not parasites or thieves: they're customers waiting to be converted."

Yet in this article you call people who play by the rules "pirates" and "cheaters" even though in the words of Linus Torvalds they are "customers waiting to be converted".

It is like you have no ability to tie concepts together, your articles read like you forget what you wrote when you submit it.

You seriously need to stop writing and the CNET editors should just give you the boot.
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by ferricoxide August 19, 2009 10:31 AM PDT
@article author ( Matt Asay)

Wow. Just freaking "WOW". You didn't just really put to print the words "fact that they seem to be stealing RHEL"???

Sorry, but neither the use of Fedora (a free release of RHEL from RedHat that is used as a beta engine for RHEL in much the way that Sun started to use OpenSolaris for their paid Solaris offering) nor CentOS could be classified as "stealing". Classifying them as such is borderline libelous.

Further, this "stealing" you assert seems to be more problematic for RedHat than the OpenSuSE project seems to be for Novell. However, you fail to explore - or even mention - that nugget. Obviously, you're also failing to paint them with the same "stealing" brush you did with CentOS. So, the question becomes, do you have a financial stake in RedHat, or are you simply hopelessly uninformed??
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About The Open Road

Matt Asay brings a decade of in-the-trenches open-source business and legal experience to the Open Road, with an emphasis on emerging open-source business strategies and opportunities. Matt is general manager of the Americas division and vice president of business development at Alfresco, a company that develops open-source software for content management. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure.

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