CNET News Daily Podcast: Google tries to add human touch
Known for using brilliant engineers, complex algorithms, and speedy servers to organize online information in a simple and accessible way, Google is learning how to add the human touch to its repertoire as customers look for answers that can't be found on an FAQ. CNET News reporter Tom Krazit talks about what the search giant is doing to improve the customer experience and why that task is getting more difficult.
That, plus other headlines of the day, on Thursday's CNET News Daily Podcast.
Listen now: Download today's podcastToday's stories:
Senate panel approves Democratic climate bill
Windows 7 sales outshine Vista
FAQ: Buying the right Windows 7 upgrade
Hands on with the new Dell Adamo XPS
Verizon offers prepaid wireless service for laptop users
Google tries its own take on customer service
Europe getting 'Internet freedom' law
Leslie Katz, senior editor of CNET's Crave, covers gadgets, games, and most other digital distractions. As a co-host of the CNET News Daily Podcast, she sometimes tries to channel Terry Gross. E-mail Leslie. 
Rafe Needleman is editor of CNET's Webware. He's been covering technology since 1988, and has interviewed thousands of tech execs. He blogs at 
Leslie Katz is senior editor of CNET News' Crave blog, which focuses on gadgets, games, and all other digital distractions.
Erica Ogg keeps up on the latest consumer electronics and PC goings-on as chief correspondent for CNET News' Crave blog.
Jennifer Guevin is assistant managing editor for CNET News and focuses on science and green tech.
Josh Lowensohn writes for Webware.com, CNET's blog about Web applications and
services. 
