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October 28, 2008 4:02 PM PDT

Ballmer to customers: Ready for the revolution

by CNET News staff
The following is an e-mail Microsoft CEO Steve Ballmer sent Tuesday addressing new technologies, some of which were showcased this week at the company's Professional Developers Conference. The e-mail is one of a periodic series from Microsoft executives sent to customers and partners who sign up to receive them. The links have been added for background.

Steve Ballmer

From: Steve Ballmer
Sent: Tue 10/28/2008 2:38 p.m.
Subject: A Platform for the Next Technology Revolution

During the past decade, a dramatic transformation in the world of information technology has been taking shape. It's a transformation that will change the way we experience the world and share our experiences with others. It's a transformation in which the barriers between technologies will fall away so we can connect to people and information no matter where we are. It's a transformation where new innovations will shorten the path from inspiration to accomplishment.

Many of the components of this transformation are already in place. Some have received a great deal of attention. "Cloud computing" that connects people to vast amounts of storage and computing power in massive data centers is one example. Social-networking sites that have changed the way people connect with family and friends is another.

Other components are so much a part of the inevitable march of progress that we take them for granted as soon as we start to use them: cell phones that double as digital cameras, large flat-screen PC monitors and HDTV screens, and hands-free digital car entertainment and navigation systems, to name just a few.

What's missing is the ability to connect these components in a seamless continuum of information, communication, and computing that isn't bounded by device or location. Today, some things that our intuition says should be simple still remain difficult, if not impossible. Why can't we easily access the documents we create at work on our home PCs? Why isn't all of the information that customers share with us available instantly in a single application? Why can't we create calendars that automatically merge our schedules at work and home?

This week at the Professional Developers Conference (PDC) in Los Angeles, we shared news with software developers about a new set of platform technologies that will help transcend these limits. Because you are a subscriber to Executive Emails from Microsoft, I wanted to share my thoughts about the impact that these technologies will have as developers begin to use them to create a new generation of experiences that extend uninterrupted from the desktop to the mobile phone, media player, car, and beyond-to places where we never thought information and communications would be available to us.

A new platform for cloud computing
At PDC, we announced the availability of an early preview release of a new technology called Windows Azure. Windows Azure will enable developers to build applications that extend from the cloud to the enterprise datacenter and span the PC, the Web, and the mobile phone. For the first time, we shared pre-beta code for Windows 7 and for Windows Server 2008 R2. Windows 7, which is the next version of the Windows desktop operating system, will take advantage of software and hardware advances to help eliminate the boundaries between information, people, and devices.

We also previewed Office Web applications, which are light-weight versions of Word, Excel, PowerPoint, and OneNote that are designed to be accessed through a browser. Office Web applications will be part of the next version of Office and will enable people to view, edit, and share information and collaborate on documents on the desktop, the phone, and in a Web browser in a way that is consistent and familiar.

Windows Azure is part of the Azure Services Platform, a comprehensive set of storage, computing, and networking infrastructure services that reside in Microsoft's network of data centers. Using the Azure Services Platform, developers will be able to build applications that run in the cloud and extend existing applications to take advantage of cloud-based capabilities. The Azure Services Platform provides the foundation for business and consumer applications that deliver a consistent way for people to store and share information easily and securely in the cloud, and access it on any device from any location.

Windows Azure is not software that companies will run on their own servers. It's something new: a service that runs in Microsoft's growing network of datacenters and provides the platform that helps companies respond to the realities of today's business environment, and tomorrow's. Windows Azure technologies are already finding their way into products such as Windows Server 2008 and System Center Virtual Machine Manager, enabling organizations and Microsoft partners to create their own cloud infrastructure.

Windows Azure will enable organizations to respond to realities such as the need to use the Web to provide customers with comprehensive information and to interact with an audience that has the potential to expand exponentially overnight; to integrate operations with partners--and sometimes even competitors--to meet customer needs; to add new capabilities quickly to respond to new opportunities; and to enable employees to work efficiently and effectively no matter where they are. These realities apply not just to businesses, but to organizations of all kinds: schools, governments, community groups, and more.

Traditional approaches to building technology infrastructure and delivering computing capabilities make it difficult and expensive to adjust to these realities. You need systems with enough capacity to meet the highest possible demand-capacity that includes servers and buildings to house them, the power to run them, and the people to manage them. You have to spread that capacity across locations so there's a backup if one part fails. You have to solve issues like access for different types of users and compliance with tax regulations in all countries where your customers reside.

Designed specifically to meet the global scale that today's organizations require, the Azure Services Platform will provide fundamentally new ways to deploy services and capabilities. It gives businesses the option to take advantage of the capacity available in the cloud as it is needed, reducing the need to make large upfront investments in infrastructure simply to be ready when demand spikes. It will enable developers to create applications that run in the cloud and provide the features, information, and interactivity that employees, partners, and customers expect-no matter how many of them there are, where they are in the world, or what device they have at hand.

Software plus services and the power of choice
The Azure Services Platform reflects our belief that choice is critical for developers, companies, and consumers. It is also based on our belief that the key to delivering value today and in the future lies in combining the best aspects of software running on PCs, servers, and devices with the best aspects of services running on the Web--an approach we call "software plus services."

Our software plus services approach lets people take full advantage of the incredible power of today's devices. While there are undeniable benefits to being able to tap into the wealth of information and services that can be accessed over the Web through a browser, the interactive experiences that people expect on their PC, mobile phone, and media player depend on sophisticated software running on powerful processors.

The richness of these experiences will only increase as multicore processors expand the computing capabilities of our devices and new programming languages open the door to a new generation of applications that let us use more natural ways to interact with digital technology such as voice, touch, and gestures.

Software plus services also recognizes that for most companies, the ideal way to build IT infrastructure is to find the right balance of applications that are run and managed within the organization and applications that are run and managed in the cloud.

This balance varies by company. A financial services company may choose to maintain customer records within its own datacenter to provide the extra layers of protection that it feels are needed to safeguard the privacy of personal information. It may outsource IT systems that provide basic capabilities such as e-mail.

This balance will change over time within an organization, as well. A company may run its own online transaction system most of the year, but outsource for added capacity to meet extra demand during the holiday season. With software plus services, an organization can move applications back and forth between its own servers and the cloud quickly and smoothly.

Today, companies around the world are implementing Microsoft technologies to take advantage of the best combination of on-premise software and cloud-based services. Using Microsoft Online Services, businesses including Coca-Cola Enterprises, Blockbuster, and Energizer access and manage Microsoft Exchange, SharePoint, Office Communications Server, and Live Meeting over the Web through a single, secure infrastructure. In addition, 1 million people rely on Office Live Workspace for sharing and collaborating with friends, family, and colleagues.

Expanding the definition of personal computing
Ultimately, the reason to create a cloud services platform is to continue to enhance the value that computing delivers, whether it's by improving productivity, making it easier to communicate with colleagues, or simplifying the way we access information and respond to changing business conditions.

In the world of software plus services and cloud computing, this means extending the definition of personal computing beyond the PC to include the Web and an ever-growing array of devices. Our goal is to make the combination of PCs, mobile devices, and the Web something that is significantly than more the sum of its parts.

The starting point is to recognize the unique value of each part. The value of the PC lies in its computing power, its storage capacity, and its ability to help us be more productive and create and consume rich and complex documents and content.

For the Web, it's the ability to bring together people, information, and services so we can connect, communicate, share, and transact with anyone, anywhere, at any time.

With the mobile phone and other devices, it's the ability to take action spontaneously-to make a call, take a picture, or send a text message in the flow of our activities.

Through Live Mesh-a service from Microsoft that we announced earlier this year and about which we shared new information week--we're beginning to bridge the PC, phone, and Web and create this next generation of connected experiences. Built on the Azure Services Platform, Live Mesh enables you to use programs and information stored on your work computer from your home PC, and vice versa. With Live Mesh, you can share folders and ensure that the information is automatically synchronized across your devices.

Live Mesh hints at how our lives will be transformed as the barriers between devices disappear and the option to connect instantly to people, devices, programs, and information becomes a reality.

We're not quite there yet. Today, the Azure Services Platform is available only as a limited technology preview release. But as developers begin to combine the capabilities of this new platform with the amazing ongoing hardware and software innovations that we are seeing from companies across the industry, it will bring us significantly closer to the time when information, communication, and computing flows along with us seamlessly as we move through our day-to-day activities.

You can learn more about these technologies and the progress we are making by visiting the Microsoft Software + Services Web site at http://www.microsoft.com/softwareplusservices/.

I look forward to sharing more information with you about these new technologies in the near future.

Steve Ballmer

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Add a Comment (Log in or register) (21 Comments)
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by joetesta70 October 28, 2008 4:32 PM PDT
This is why Microsoft rises to the challenge every time. This rocks. Now if they can only improve on the 2004 state of search Google seems to leave us frozen in...
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by t8tjt October 28, 2008 4:52 PM PDT
Gee, we get to look forward to more unstable garbage from these guys!
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by maverick_nick October 29, 2008 12:02 AM PDT
Another comment from yet another uneducated fool.
by Solaris_User October 28, 2008 5:15 PM PDT
"communication, and computing that isn't bounded by device or location. " (if you pay us, if you decide to use something else we will do everything in our power to prevent you from communicating.)
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by maverick_nick October 29, 2008 12:03 AM PDT
Another cynical fool.
by lkrupp October 28, 2008 5:20 PM PDT
Microsoft sucks so much I can't stand it. Somebody need to find Ballmer and slap him in the face.
Reply to this comment
by maverick_nick October 29, 2008 12:03 AM PDT
Somebody needs to find you and **** in your mouth.
by Super2online October 28, 2008 5:33 PM PDT
All the reviews I have read so far coming from industry experts who have had some time with the OS state that Windows 7 is incredibly stable for a pre-beta product. A tribute to the admirable efforts of Sinofski and team of moving over from the Office platform. I liked what I saw today and look forward to moving to this OS when its ready.

The Office "lite" web apps I think will satisfy most of the demand for editing capabilities online, and create a nice collaboration bonus when used to its fullest potential. With Azure, I also think you will see more companies creating add-on's for Office products to take advantage of the new web enabled editing and syncing capabilities in both Azure and Mesh.

As for Azure, I think Microsoft and specifically Ray Ozzie have been very busy creating a product that moves us forward along the next logical step of web based application development, building on the software plus services mantra and providing an incredible opportunity for thousands of companies to create some very compelling productivity and entertainment tools in the future.

All in all I think Microsoft hit a home run with what we have seen so far, showing the world that they still understand the needs of a wide reaching array of users of its products and are putting together the right combination of technologies to address those needs with aplumb!
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by Dalkorian October 29, 2008 10:09 AM PDT
OK, swallow the kool-aide you have in your mouth and put the glass down. You're dizzy from the spin and I don't want you to hurt yourself. Quoting from the article ...

"Why can't we easily access the documents we create at work on our home PCs? Why isn't all of the information that customers share with us available instantly in a single application? Why can't we create calendars that automatically merge our schedules at work and home?"

The answer to these questions may amaze you. We actually CAN do all these things now, just not with M$ "technology". M$ has spent it's entire history trying to NOT be compatible with anyone else in order to force you into their proprietary way of doing things. They've reinvented every single wheel they've needed with smaller hubs and larger diameters specifically so it wouldn't work with anyone else's wheels. Now they want to be your friend.

Life without walls means you have no need for windows or gates. What you're witnessing isn't "innovation", it's the death throes of a large dinosaur trying to emulate those around it. Once again.

Why don't you ask them who owns the data sitting in this Azure disaster area? What happens when Azure gets hacked and all your data becomes public or gets corrupted? What will M$ do, track the criminals down and prosecute them or blame their customers for stupidly visiting malicious sites? Look at their history for the answers to these questions, their actions have spoken much louder than Ballmer's crazy antics have.

End your slavery. Save yourself now, while you still can. Linux is free and works - unlike winblows. Linux lets YOU own your computer - unlike winblows. Linux is fairly secure (not perfectly, nothing is perfect) - unlike winblows. Linux will never delete programs off your hard drive or lock you out of your own files - unlike winblows. Linux is truly your friend - unlike winblows. Winblows is your pimp, always demanding more money - unlike Linux. Winblows comes with DRM nightmares, software removal tools under M$ control and the WGD entire-partition-kill-switch also under M$ control - unlike Linux. Winblows has never been able to get security right - unlike Linux.

Linux works for you, winblows makes you work for it.
by Super2online October 29, 2008 11:02 AM PDT
Dalkorian,

Contrary to what you might think, it's not a blessing to know enough about an operating system to "just make it work." Average folks out there using computers could care less, and don't want to have to deal with it. That's why Mac's have seen a surge in popularity as the use of iPods and Iphones continue to rise. People just want to use and enjoy them.

Until Linux can match the ease of use of Windows and Apples OS nobody only tech guys will use them unless they are 100% shielded from the underlying mechanics that would baffle most people. HP has come out with netbooks using Linux and management stated, "this would not be possible if we were not able to completely shield the user from the OS!" What does this say about Linux?

You need to talk to the people that are creating it, not the users who are happy and satisfied with what they have! Windows users are generally happy, and will get happier with the next version of Windows that fixes most of Vista's short comings. I hope that you can focus your energies where it counts and stop wasting your time evangelizing to people who are not interested.
by RU-486 October 28, 2008 5:41 PM PDT
This sort of thing really scares me. I am an avid PC user, graphics designer, home theater buff, small tech gadget power user, and it really bothers me that all of these devices, their unique MAC addresses, user Id's, etc., etc. will be associated with one account and the inter connectivity of one mainframe system. Upon reading this article I immediately thought, "hmmm it sure would suck to get hacked through that one." And then I thought, "Oh let's track people a little more." It's bad enough that my car can be pinpointed through GPS, and my MP3 player can be tracked (I own a Zune), but let's essentially link up every gadget I own: my cell phone, 6 PCs, PDA, video game console, television, all 1000 online accounts to various sites, stereo system, automobile, and hey, why not the coffee maker to use one proprietary format and one unique ID so that Big Brother can track me a little more with everything I do. Combine that with the Patriot Act, and I'm a little bothered. Sure it might make transitioning data from one device to another easier and instantaneously to the novice user, but I'll settle with using my individual gadgets and all their proprietary firmwares, file tables, and formats, to preserve that much more of my freedom.
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by Super2online October 28, 2008 6:40 PM PDT
I hate to inform you of this but even if your vision of the future were to come true and someone could actually track the where abouts of everyone of the devices you list, you will still have your freedom. No one is going to come lock you up because they know where all these devices are at any given moment.

However, it certainly will make completing the tasks we do as individuals or groups a whole lot easier and faster, giving us much more freedom to engage the activities we really would prefer to do.
by maverick_nick October 29, 2008 12:13 AM PDT
You sound like a paranoid, old man. Just put the joint down and relax - everything will be alright.
by ppgreat October 28, 2008 8:28 PM PDT
First of all, nobody says 'rocks' anymore except PR flacks.

Second of all, you're still paying the Microsoft tax on all of these whiz-bang stuff.

Thirdly, all this enterprise propaganda is supposed to make CIOs and IT guys just sit and wait for another couple of years until MS delivers (or pulls features to make some arbitrary delivery date).

Stick with XP. Start looking at the alternatives. Hard. And move to something else in your next refresh cycle.
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by maverick_nick October 29, 2008 12:12 AM PDT
Now you're just spreading the anti-Microsoft propaganda - see how that works. BTW. It still rocks to say "rocks". I've been using Vista for just over a year now and guess what... it rocks!

Microsoft tax - ha ha ha. I'd rather pay your so called "Microsoft tax" than use some product where being able to install an application is viewed as a major accomplishment.
by timinhouston October 29, 2008 7:37 AM PDT
It is good to see that MS pays several people to sit around and post supportive comments. Otherwise, this comment section would be one sided AGAINST MS. The fact is, only lazy people that don't want to learn something new are still stuck in a MS world. I use MS and Ubuntu in my home, and service both. If you think I will ever pay for or recommend to a customer to buy 'software as a service' your a fool. If I can't buy a license giving me permanent use of a product I don't want it. Example: one of my mid-sized customers is still running MS Windows 2000 Pro and Office 97. They function just fine, after all this time! I put Open Office 2.4 to allow them to open and save newer file types (including Office 2003 .doc, .xls, and .ppt files) and they have saved thousands of $ by not following the herd and upgrading every 2-3 years. They have skipped 2 upgrade cycles and their computers are still going strong for another 2-3 years. Don't get sold! This cloud thing is a fools game- they will finally be able to force everyone to upgrade every cycle!
I am NOT an MS hater- but my job is to get the best deals for my customers and MS does not pay me. If you begin paying for cloud space you will loose all control over your future.

P.S. If your data gets hacked, corrupted, or lost in the cloud, how much do you think the cloud will pay you? The cloud could be used as an extra layer of backup, but only with 2048 bit encryption or higher.
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by Super2online October 29, 2008 11:10 AM PDT
timinhouston,

People who think that everyone should waste every precious moment of their time living in the inner workings of a computers mechanics and OS really need a reality check. Millions of people have no desire to do this. They have way more important things to do with their lives than to waste it on that. That does not make them lazy my friend, in fact, it makes them way smarter than you and me! I think it's time to go fire up the boat and go spend some quality time with the family out on the lake. I wonder what you might consider spending some quality time doing?
by rcrusoe October 29, 2008 7:56 AM PDT
"Why can't we easily access the documents we create at work on our home PCs? Why isn't all of the information that customers share with us available instantly in a single application? Why can't we create calendars that automatically merge our schedules at work and home?"

Dear Steve,

I'm one of that large percentage of office workers that don't need most of the features of MS Office. As a result I've been using Google Apps to do all of the above for the past couple of years. My work and home calendars are synced to all my computers and my iPhone. My email and documents remain "in the cloud" and are also backed up automatically each night.

I haven't had a need for any of your products for several years but I'm happy to see that MS is finally coming to the realization that fat client computers are quickly becoming obsolete. I'm sure there are plenty of people that will trust you with their data and applications. I'm just not one of them.

Good luck to you and, most of all, to your customers in this new endeavor.
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by timinhouston October 29, 2008 8:11 AM PDT
One more thing: why would I or anyone else pay for services that are freely available to consumers and small businesses through Google and the open source community? I have been using Open Office and Google Docs- both free. And with Open Office I can actually create .pdf documents- for free! Like I said, I use MS but if you actually care about getting your customers the best value you have to consider alternatives.

And if you think that the MS cloud will be able to compete with Google's cloud on any metric- security, performance, or cost- your just unrealistic.

Yes, I am a Google fan. They don't pay me, but they treat me the way I want to be treated and they actually support open source- which is good for everyone.
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by solitare_pax October 29, 2008 4:43 PM PDT
Is Sasidhar Vanapalli playing a key role in this project?
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by Eludium-Q36 October 30, 2008 5:06 PM PDT
What a boring CEO, my eyes glazed over and I fell asleep a little bit when trying to read through this. Is it so hard to learn popular communication techniques from Steve Jobs ?! M$ is the worst goliath at marketing new initiatives, it's amazing it maintains market share in anything !
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