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September 18, 2008 9:47 AM PDT

Ad exec: Microsoft as 'victim' doesn't work

by Ina Fried
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While acknowledging Microsoft is in a tough spot in trying to recast Windows after years of attacks from Apple, one ad executive said she is highly skeptical of Microsoft's new approach.

Ad agency CEO Kathy Sharpe said that casting the PC guy as a victim doesn't work for her.

Microsoft's latest ad, which starts running tonight, features a Microsoft employee who looks very much like the PC guy from the Apple ads, saying "I'm a PC and I've been made into a stereotype."

"Casting Microsoft as a victim still doesn't work for me," said Kathy Sharpe, CEO of New York-based interactive ad firm Sharpe Partners. "They aren't victims. Apple just is smarter about this sort of thing."

The PC guy in Microsoft's ads, by the way, is Sean Siller, who has been with Microsoft since 2005 and works as a senior program manager for networking in the Windows Core Operating System Division.

Sharpe said she does like the notion of showing the PC as diverse and used in many different ways, suggesting potential if that's where the campaign goes from here.

Sharpe was also skeptical that Microsoft really intended to end the Seinfeld bit so abruptly. She said that if, as Microsoft said, it didn't film more Seinfeld ads, it's probably because the first ads tested poorly. Microsoft insists that the shift was always part of the plan and the initial ads were simply an "ice-breaker."

Whatever the case, Sharpe said the Seinfeld bits clearly missed their mark.

"The first two ads and their variants were a very expensive way to build buzz--and not necessarily positive buzz," she said. "I don't know who they thought they were targeting in those ads."

Sharpe suggested that what Microsoft needs to be doing is appealing to the under-30 set, which she said is a tall order given how many of them carry iPods or iPhones and perceive Apple as cool.

And Apple's "Mac vs. PC" ads have been very effective, she said.

"Somehow the Mac always wins but they do so charmingly," Sharpe said. "It's just a very well done campaign."

If you want more from CNET News' Ina Fried, check out her Twitter feed at http://twitter.com/inafried or follow her @inafried.

During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft. E-mail Ina.
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by Mr. Dee September 18, 2008 10:10 AM PDT
Desparation? Microsoft, stop it, I don't know why you are so paranoid, Apple is 25 million (since the 90's too), Windows/PC is 1 billion, that is like out of this world beyond where Apple will ever dare to reach.
Reply to this comment
by protagonistic September 18, 2008 10:42 AM PDT
You, like MS, seem to have lost the ability to think outside the box.
by Penguinisto September 19, 2008 7:01 AM PDT
Apple has as much (if not more) cash-on-hand in the bank as MSFT does, and continues to increase the size of the pile. Their growth rates are 2-3x that of other OEMs. They've gone from 3% of the market to 10% in just five years, with no indication of slowing down (if their growth rate continues, they should have 15% by this time next year, and 30% 2 years hence).

That's the diff between sitting on laurels (MSFT) and innovation (Apple). ;)
by nojava September 18, 2008 10:36 AM PDT
I love Apple but they need a few jabs to keep them on track.
New Windows Ad.
Man walks into a "store" and asks to buy an "apple". What kind? I have many, says the shop keeper. The man says a Mac. Keeper: I only have fuji's, gala's, pippins. Man: How much? Keeper: $2599. Man: I'll take one.
...

Later, Man arrest at school for breaking windows.

by nojava.
Reply to this comment
by dadsgravy September 18, 2008 12:15 PM PDT
Later the Man is arrested and corn holed in the county lock up by a stocky white guy with a shaved head, who likes to finish off in the mouth, so now the Mans breath always smells like poo poo.
by benjaminstraight September 18, 2008 10:44 AM PDT
Microsoft is the bully on the block. Nobody is fooled.
Reply to this comment
by Lerianis September 21, 2008 8:59 PM PDT
No, they are not. At one time, they were a 'bully'.... however, with the prevalence of DVD's, online games, etc..... Microsoft is not the 'big bully' they once were anymore.
by Professor_E September 18, 2008 10:47 AM PDT
I think the current market conditions are a great opportunity for Apple. I am an old PC fan and have long disliked the Mac with it's proprietary hardware and OS. However, OS X is light years ahead of Windows XP and Vista is a rock. Basically what Apple needs to do is wake up and stop mandating that OS X can only run on an Apple Brand Machine. If OS X could be installed on any intel machine I for one would upgrade to that. In fact, the PC industry should be clamoring to Apple's door. With Vista a failure, linux in its infancy, and no new OS on the horizon I know very few people who are buying new PC's now and when they do, they "downgrade" to XP which is years behind Apple. Apple could use this opportunity to become the industry standard. Microsoft became #1 by selling software; not machines. Apple, take a lesson from Microsoft and release OS X for the masses!
Reply to this comment
by pithenumber January 1, 2009 3:10 PM PST
AMD forever
by Professor_E September 18, 2008 10:51 AM PDT
I think the current market conditions are a great opportunity for Apple. I am an old PC fan and have long disliked the Mac with it's proprietary hardware and OS. However, OS X is light years ahead of Windows XP and Vista is a rock. Basically what Apple needs to do is wake up and stop mandating that OS X can only run on an Apple Brand Machine. If OS X could be installed on any intel machine I for one would upgrade to that. In fact, the PC industry should be clamoring to Apple's door. With Vista a failure, linux in its infancy, and no new OS on the horizon I know very few people who are buying new PC's now and when they do, they "downgrade" to XP which is years behind Apple. Apple could use this opportunity to become the industry standard. Microsoft became #1 by selling software; not machines. Apple, take a lesson from Microsoft and release OS X for the masses!
Reply to this comment
by taber93 September 18, 2008 7:48 PM PDT
Linux is doing good in the server market and Windows still dominates the corporate world. Apple has a great user experience that I applaud it for, but that's all they're really leading in. One of the reasons OS X works as well as it does is because of the limited hardware it has to be designed to run on. Many Apple enthusiasts agree "clones" would severely hurt Apple's reputation as they did in the past.

Having said that, I shy away from OS X because of the price associated with the hardware as well and would be happy to install in along side my Windows/Linux installs on hardware of my choosing. If Microsoft keeps losing market share I predict Apple to stall due to the high prices eventually and see Linux starting to get a real market share.
by Penguinisto September 19, 2008 7:04 AM PDT
Actually, Michael Dell has publicly wished to get hold of OSX licenses for his products.

That said, Apple couldn't afford to do that - it would dilute the brand, and cause them to lose sales to their competitors.

Now if Apple started competing at the lower level (say, a $700 laptop comparable to those sold by Dell and HP), they'd make a killing. The only trick is to do it without sacrificing quality (which Dell and HP have a hard time with).
by pithenumber December 19, 2008 12:26 PM PST
Apple has to make hardware that can compete

New product that Apple needs to make
$400 Apple Netbook
$800 Computer that has xfire/sli
$500 Mac Desktop that uses Desktop Components, not Laptop ones
by mjpolo September 18, 2008 10:55 AM PDT
So this article is the opinion of ONE expert? Seems to me that this person's opinion is worth no more than mine or anyone else on the comment section. Where is the objective data to support this 'experts' point of view. Seems like a fairly worthless article.
Reply to this comment
by mrgoodall September 18, 2008 12:31 PM PDT
Well, yes its one person, but they are an expert (a person who has a comprehensive and authoritative knowledge of or skill in a particular area), which means they have a greater understanding of the situation than you or I.

IMHO, when most people watch the Mac ads, its not the Mac guy beating PC up, or making PC look dumbPC is doing it to itself. MS is proving that again, rather than innovating and coming direct to the issue showing how great the product is and what it can do, it seeks to somehow answer with a real life person that looks like a satirized PC from the Mac ads. Sad to say, but i'd take the expert's opinion on this any day over a rant from a random responder on a blog.
by jandler September 18, 2008 1:30 PM PDT
the opinion is from an ad exec. A competitor to the ad firm that microsoft hire. Maybe they are mad because they didn't get the deal?
by taber93 September 18, 2008 3:37 PM PDT
I agree that I'm skeptical of her opinion. To be objective I looked her up online and she's at least in her 40's and is the CEO of a company she started (named after herself) just 10 years ago. While she has more experience marketing, I have plenty of experience watching this stuff and much more knowledge of the subject matter with a degree in Computer Engineering and job programming. Her "Somehow the Mac always wins but they do so charmingly" comment proves this. They "somehow" do this by twisting facts and not telling all of the story. She just knows enough to realize that to get her name in an article for free advertisement she needs to provide an opposing point of view.

Personally, the Mac ads annoy me since they're essentially bad mouthing a competitor directly rather than showing what they supposedly can do. Lots of the things they say are basically lies from a technical perspective. I've respected Microsoft for not outright badmouthing Apple and I hope they don't start doing that now, but I'm looking forward to seeing what their response is.

For what it's worth, I've used Windows for years, but have recently started using Linux at home and only keep a Windows machine for games. I'd like to try OS X sometime, but can't justify it since it doesn't do anything else I need that Linux does for a comparable price.
by The_Decider September 18, 2008 5:52 PM PDT
You MS fans are amusing in your desperation to cover the countless failures of MS.

MS is a marketing machine, not a technology company, and they have failed.
by pithenumber January 1, 2009 3:13 PM PST
Apple is a marketing machine

2200 for an iMac when I can build something with the same specs my self for 1k
few people really needs the all in one design, some do, the iMac's for them

ther est of us are better off with Hackintoshes
by selphjd September 18, 2008 10:58 AM PDT
Yet another fine news article with absolutely no biased whatsoever from CNet. Keep up the Microsoft bash.. I mean news reporting.
Reply to this comment
by t26l September 18, 2008 11:36 AM PDT
I've been wondering myself if the recent influx of negative Microsoft articles, coupled with the perennial hype around Apple, has anything at all to do with the Mac ads that suddenly proliferate this site.
by The_Decider September 18, 2008 5:53 PM PDT
It is not bias to call crap what it truly is: crap.

A balanced media doesn't mean that they have to parrot lies.
by The_happy_switcher September 18, 2008 11:47 AM PDT
More like the 'victimizer' of the average Windows user.
Reply to this comment
by catch23 September 18, 2008 12:14 PM PDT
Your average Windows user get more done for less, and has more options in everything from cost to hardware or software.
Sound terrible.

Now, go back to using the Apple stuff you bought the way they tell you to use, on what they tell you to use it.
by The_happy_switcher September 18, 2008 1:29 PM PDT
"more done for less" Really? I'd like to put that to the test. Explain to me how it is that when I'm at work I constantly have situations of one application interfering with the another app for no obvious or apparent reason? It's a constant game of whack a mole with the windows pc. I used windows for 17 years, built my own systems so I have pretty good idea how they work. Tell, Brainiac, how to solve a situation where installing program x unexpectedly causes programs y, z to stop working. As an example, please explain why it is that when I installed google desktop recently it prevented my docketing software from functioning any longer. What's the cause and effect of that issue? How does one go about FIXING that kind of problem? I could give you endless examples of this kind of behavior I have seen not just on my computer but many others.
by Lerianis September 21, 2008 9:02 PM PDT
Excuse me, but the 'average Windows user' doesn't have any problems with it unless they go where 'wise men fear to tread' or install an application on their system that is poorly written or a driver that is poorly written. My father (who I keep in a non-admin account on his computer) has had absolutely no problems with Vista whatsoever.
Now, I have had to re-install Vista on our computers from time to time, but that is usually from me poking about and trying to 'speed the computer up'. After the last time, I beat my head on the desk and said "No more, Christopher.... NO FREAKING MORE!"
by flip4golf September 18, 2008 12:14 PM PDT
From the research I've done about Sharpe, she's a pioneer in the digital advertising/marketing space...I guess her opinion is worth more to a Cnet reporter than message board commentators like us.
Reply to this comment
by taber93 September 18, 2008 3:54 PM PDT
From the research I've done about Ina Fried (the author) she's a former male who's biggest accomplishment prior to this job was to be VP for the National Lesbian and Gay Journalists Association. I'm not critiquing as I don't care, however that's all I could quickly find and it does little to make me think more of her abilities. Maybe you found better references to Sharpe, but what I saw was on her website and wasn't too impressive. Don't be afraid to form your own opinions and just assume somebody who knows how to get referenced on the web knows more than you. Lots of articles are nothing but glorified blogs, much like this one.
by UITD September 18, 2008 12:25 PM PDT
Apple as "better" doesnt work either. I can do anything on a PC that you can do on an Apple. ANYTHING. And I can do it cheaper and faster. I dont have to pay up to 2x the price for the same hardware. Forget it Apple. You are what you are, an interesting curiosity - but thats about all.

And, message to CNET: Stop advertising. This is SUPPOSED TO BE journalism, no? Reads like an ad.
Reply to this comment
by TheCoda September 18, 2008 5:28 PM PDT
I would have to disagree with your take on "I can do anything on a PC that you can do on an Apple." I am currently in my graduating year for a Master's Degree in Graphic Design. Needless to say, all throughout my undergrad and post I have used apple simply because PC didn't function properly. From instudio to qwark to CS3 adobe programs....they simply are more user friendly on a Mac. It was just plan easier. Sorry to burst your bubble but "anything" is just too vague.
by The_Decider September 18, 2008 5:54 PM PDT
The only thing Windows does better than Mac(or Linux) is get exploited.

Oh, it is better at spying on you as well.
by rnaoncfixd September 19, 2008 3:08 PM PDT
As a stock machine, without downloading or installing anything, compare the two machines off the bat.

1. Try and play a DVD. Most of the time, I can't on a new windows PC. There simply isn't any pre-installed DVD player. The hardware's there but there's no software, unless I pay or download. I popped a DVD into a Mac an all of a sudden it starts playing. Isn't that a dream?

2. Write a document/spreadsheet. This is where both machines kind of fail... why? Because most of the time, you have to pay more for Microsoft Office (by the way, I have no idea why they changed everything on 2007. 2003 was perfectly fine) and both systems actually have to start with something unconventional like text edit or note pad.

3. Import and edit video content. No one makes it easier or better (from an average person's perspective) than iMovie. Yeah, you go play with your windows movie maker.

4. Organize and edit your pictures. iPhoto can do that. Windows.. has paint. At least windows can draw and make funny memes on paint... and that's about it.

5. Set up a printer. (remember, no installing or downloading) Most of the time a Mac will understand what is being plugged into it. It may not have the software necessary to scan, but it'll still print off of whatever you plug in or connect to. Windows will stare at the printer and try to download the drivers necessary or you will need to install a disk that came with the printer (try not to lose that thing when you buy another computer down the line).

6. Organize/Schedule personal activities. Unless you're still using that notepad to write everything down to remind you on the PC, there's iCal on Mac that schedules everything like a dream.

Sorry to be a walking ad, I understand I mentioned a lot of apple products and what have you, but I had to laugh when you mentioned that you can do more on a PC running Windows than a Mac. Of course you could trick out your PC to do whatever you want it to do, but from an average computer user's perspective who doesn't want to mess around with anything that much and keep everything straight forward, then they'll choose the Mac.
A lot of people make fun of the Mac for "only being able to do one thing." What's funny is, how many things did you have to download/install on your PC before you actually got it to do what you wanted it to do?
by pithenumber January 1, 2009 3:24 PM PST
A fanboy uses bootcamp on an iMac, tries to play Crysis
he dials up all settings to very high b/c my $1000 rig can do it, his $2200 iMac can do it better (supposedly), so he bumps up the resolution
very unplayable framerates
he said I'm lying that my system could play Crysis

true story
Macs can't do everything that a PC can do
by ppgreat September 18, 2008 12:51 PM PDT
"Apple as "better" doesnt work either. I can do anything on a PC that you can do on an Apple. ANYTHING. And I can do it cheaper and faster."

Faster?!? As in booting up faster? As in 'how-many-clicks-does-it-take-to-get-somewhere' faster? As in 'rebooting' faster? PUH-lease!
Reply to this comment
by J. Blow September 18, 2008 1:04 PM PDT
I think this is a great idea. I'm so tired of the smug, smarmy Apple ****** bag it will be great to see someone take him down a notch.
Reply to this comment
by jandler September 18, 2008 1:30 PM PDT
Just a sour ads company that didn't get the deal from Microsoft. This is how it works. An exec commenting on a competitor strategy? How objective can it be?
Reply to this comment
by gefitz September 18, 2008 1:43 PM PDT
No, ppgreat. "Better and Faster" as in "I can actually run the same software as I do at work without having to a) pony up an extra thousand dollars for shininess, OR b) pony up another couple of hundred bucks to buy another operating system to run on that shininess.

Efficiency is something that Apple customer doesn't have high on his list of priorities. If I want a toy, I'll buy an Apple. But if I want to communicate with the rest of the civilized world who are not apple-users, and do business with them in an efficient, cost-effective way, I'll go the "Better and Faster" route.
Reply to this comment
by ckurowic September 18, 2008 2:14 PM PDT
Um, okay dude. You are messed up in the head. You have no idea do you? None whatsoever. Bet you've never even used a Mac.
by exmsft September 19, 2008 12:51 PM PDT
Compare apples to apples - when you compare the the cost of a system from Dell OR Apple, and the hardware is the same, you'll be surprised who comes out cheaper, and with better integrated hardware and a better industrial design to boot. The "PC" industry has thrived for 20+ years by cranking out cheaper and cheaper commoditized hardware in a bland beige box thrown together in their own factory. Efficiency doesn't have a role in that equation. Again, it's commoditized hardware - Apple just puts it together in a better package, and actually does it cheaper if you compare equally.

Plus, if you buy a Mac, you can now run Windows natively, or virtually. So it's truly the best of both worlds. As an EX MS employee now migrated to the Mac, I find it funny responding to trolls like that, but go figure.
by Penguinisto September 19, 2008 1:49 PM PDT
That's funny, becuase Parallels only cost $40. ;)
by pithenumber January 1, 2009 3:27 PM PST
I use Mac
I didn't have to buy it though

the desktop tower will be faster than all in ones or desktops that use laptop components

The only Mac that could see ever being cheaper than an equal PC is the Mac Pro, and the laptops
by jypeterson September 18, 2008 2:38 PM PDT
It is funny to read these comments, but I believe that she hit the mark: Microsoft let its guard down...

When innovators no longer run a company, and the sales guys take over, this is when you reach the complacency stage of business. It happened to Apple in the late 80's through the 90's and it is happening to Microsoft now. The only way to turn it around is to make dramatic, bold changes in leadership to someone who is a visionary, a charismatic innovator. These people are usually "strange", but they lead with vision and direction towards a goal.

Time to change the top brass at Microsoft.
Reply to this comment
by mcthingy2 September 18, 2008 2:44 PM PDT
Er.....could you please let me know when exactly Microsoft started being an innovator? Their only vision has been to dominate, copy and monopolize.
by Seaspray0 September 18, 2008 3:32 PM PDT
Reply to mcthingy2: microsoft's tablet PC is amazing and very inovative and has been available for several years. Apple doesn't even have a prototype. Microsoft touch is in prototype and very impressive... the next step for tablet PC. Apple doesn't even have a prototype of a tablet PC. Unified messaging... email, phone, IM, all together in an integrated environment. Still waiting on apple. Windows small business server comes equiped with every computer service you need to run a small business and has been available for years. Apple's server can do file sharing (even the 1992 NT server did that). You've just been blindsided by the macboys who think only apple knows how to innovate. Microsoft CAN innovate. I just with they'd do more of it in the client OS area.
by Penguinisto September 19, 2008 7:05 AM PDT
Agreed with parent post... MSFT actually had some potential with XP, but they got lazy and bloated.
by pithenumber January 1, 2009 3:36 PM PST
Apple is just copying PC

8 cores on a Mac Pro sound awesome
PC had it first
I can go up to 16 in one system using parts
couldn't find a mobo with 8 sockets on Newegg
processors go that far though

I wish Apple would copy the desktop tower
by open-mind September 18, 2008 3:32 PM PDT
I guess I still don't see why the Apple ads are considered "attack" ads. Do the Apple commercials say anything not well documented as facts in thousands of Vista blogs and reviews? Apple is just presenting these same views in a non-technical way that the average non-geek can understand them.
Reply to this comment
by Synthmeister September 18, 2008 3:41 PM PDT
Microsoft has >90% of the market
Vista is grrrreat!
Vista is sold on >90% of the new computers so everyone knows it's grrrrreat!

Then why is Microsoft so insecure as to feel compelled to invest in these ads?

BTW, Apple is not really worried that much about the desktop war, Microsoft already won that. Jobs even admitted it years ago. The mobile computing space is the next big thing for them. As long as Apple gets a percentage point or two every year, Apple will be happy.

Jobs has managed to leverage everything they've learned with the desktop, with OS X, with the iPod and with the iTunes music store to take a dominant position in the mobile computing space. That's where the action is going to be for the next ten years.

Microsoft (and Palm and Sony) started in the mobile space years before Apple but they haven't figured it out yet. (I'm not counting the Newton.)
Reply to this comment
by The_Decider September 18, 2008 11:13 PM PDT
Yes, because most people have Vista forced on them and those that upgrade to XP are still counted as Vista "sales".

BS is GREEAAATTTT!!!
by exmsft September 19, 2008 12:58 PM PDT
Vista isn't sold with PC's today because it's great. It's sold because there is a huge ecosystem of new PC's sold, Mac OS isn't available on them and linux is totally non-viable for consumers. Microsoft won't let OEM's sell XP any longer, so wham, anyone who wants a new PC gets Vista. It's not about being great, it's about being a monopoly.
by The_Decider September 18, 2008 5:56 PM PDT
Microsoft spent nearly its entire history victimizing its customers and making computer more dangerous for everyone.
Reply to this comment
by ofmyony September 18, 2008 10:06 PM PDT
When companies defend ads it get old quick and while the new ads are cute they will do little to help Vista
Reply to this comment
by Kontracnet September 19, 2008 2:47 AM PDT
The ad agency behind "Windows. Life Without Walls" is Crispin Porter + Bogusky. Their principal tactic in a number of recent ad campaigns has been the notion of perception reversing.
[...]
Therein lies Microsoft's problem. Perception reversing by appropriating your enemy's words can work only if your insurgency has an identifiable goal. Witness Apple which effectively used its insurgent status to barge into the consumer desktop, digital music and cellphone businesses and changed them in alignment with users' shared aspirations.

Microsoft, one of the most lucrative monopolies ever, however, is no insurgent. Its enemy is smaller, cooler, better liked, more nimble, more creative and more aligned with users. So Microsoft has to not only show "it's OK to use Windows" but tell us why it's better and show us a goal that we can all identify with that the enemy cannot provide.

Microsoft "I'm a PC" ads are channeling Apple's "Crazy Ones"
http://counternotions.com/2008/09/19/crazy-ones/
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