eBay pumps up PayPal protections

Buyers and sellers on eBay are due to get a bigger cushion for transactions gone bad.

At its eBay Live community conference this week, the online auction giant offered details on more generous PayPal protections and incentives for its top sellers, and also feted the anniversary of its Kijiji classified ad service.

Starting in the fall, the company says it will cover 100 percent of an item's purchase price on most transactions for buyers who use eBay's PayPal service, with no cap on coverage. The policy addresses items that are not received by buyers and those that are significantly different from their listing descriptions.

For sellers in PayPal transactions, eBay in the fall plans to boost protection against claims, charge-backs, and reversals connected to an unauthorized payment or failure of an item to arrive at its destination in 190 markets worldwide. The coverage, eBay says, will come at no additional cost to the seller and with no dollar limit.

The current ceiling for buyers' and sellers' coverage generally has been just a few hundred dollars, and sellers had been protected on shipments to only a handful of countries.

Starting this summer, meanwhile, top-rated PowerSellers will qualify for additional discounts based on their customer experience ratings. They could see 20 percent lopped off the commission that eBay charges sellers for sold items and a 23 percent reduction in daily rates for UPS ground shipping.

That move is likely to stir further resentment among smaller sellers already up in arms over existing discounts to top performers.

In addition, eBay noted the first anniversary of Kijiji's debut. While it's clearly pleased to have 4 million unique users per month for the classified ad site, it's also embroiled in a lawsuit filed by Kijiji rival Craigslist that accuses eBay of unfair competition, among other charges.

[stlwest]

Yeah, just don't be surprised when they pull from your bank account even though you told them to use your credit card, my advice is don't get confirmed and disassociate your bank account from PayPal so they can't screw you like they did me.

I didn't have the money in the bank and selected to pay with credit card, they ignored my selection and pulled money from my bank causing an insufficient funds charge. Neither Paypal or my bank would fix it and I just remain pissed. FU Paypal.

[pharrisworth]

Welllllll.... I've done the same thing, but it was because the account defaults to your checking account. I you just click Pay..... it IS your own fault

[groink_hi]

What happened in your case is procedure. If PayPal could not process your credit card, then the backup source of funds is your bank account. If anyone's at fault here, it would be your credit card company. I'd find out from them why PayPal had a problem processing the card.

[Guchdog]

100% covered? If anybody has dealt with Paypal trying to get simple information from them is a chore, I couldn't image what hoops you have to jump through to get something paid back.

[RobertAPierce]

If by 100% covered they mean "after slogging through miles of red tape and not being able to talk to a human, you will likely end up still getting the short end of the stick", then yes, I believe you will be 100% covered. Paypal = scam city.

[Crunchy Doodle]

I have had good expeiences with eBay and using PayPal for both buying and selling. I have never had PayPal violate my wishes for how to pay and had a positive experience with their current policy with a vendor that didn't deliver. I will continue to use both eBay and PayPal in the future.

[commandlock]

Crunchy Doodle = Works at ebay/pay pal

[DavidSommers]

Sorry, I'm just a satisfied user of both eBay and PayPal. I work for a large aerospace company.

[Composer_1777]

Chinese hackers often hack into pay pal accounts. I had 1,200 $ stolen out of my bank account. Yes paypal does refund you're money, after almost 2 weeks and a ton of NSF fee's.

[OldDogEyes]

Too little too late for me. Meg Whitman and her crew have turned a blind eye to fraud on ebay for years and even though I've been registered for over 12 years, I don't use the site anymore. Ebay = Efraud to me.

[OldDogEyes]

Too little too late for me. Meg Whitman and her crew have turned a blind eye to fraud on ebay for years and even though I've been registered for over 12 years, I don't use the site anymore. Ebay = Efraud to me.

[SandyPurrinsBytes]

EBay needs to make ALL transactions secure, not just the ones that pay with Paypal. EBay is hyping Paypal to death so they can make another 3% on every deal. If they had higher standards for sellers, there wouldn't be any need to "protect" buyers from anyone.

Seems kind of sleazy the way eBay runs their operation. First, they let dishonest sellers continue to sell under multiple ID's. Then they tell everyone how unsafe it is to buy anything from their sellers. And, finally, they convince you to pay with Paypal, which they OWN, so they rake in yet another fee from sellers. They profit from NOT doing anything about dishonest sellers! How low is that? They also tell buyers not to pay for anything unless they use Paypal, which limits the success of sellers who know Paypal is a ripoff and refuse to use it. Sleazebay is a better name, IMO.

[ocho910]

Ebay and paypal are a joke. I called them up to see what their limits were for someone sending money and if there were any withdrawl limits from Paypal. I told them I had a customer sending me $20,000 for a deposit on an order. They said no problem. So my customer sent me $20,000. They put my paypal account into limited access. Which means your paypal account is locked and so is your ebay account. After 2 weeks of sending information to them they tell me they can't pay unless the items ship in 20 days. The lead time is longer than that so I say I can't and refund the money. I get emails for two more weeks asking for proof that I shipped the items even though I had refunded the money, called them and emailed them that I had canceled it. Then I finally get an email from them saying they have to part ways with a business relationship because I am too high of risk and possible fraud. Then they canceled my paypal account and Ebay and told me I am banned from using either for life. What a bunch of crap. I have over $50,000 in business on Ebay over the years and that is how they treat their customers. I tried logging into Ebay and it said my account had been canceled because I had gone against their rules or something like that which was not true. The entire thing had nothing to do with Ebay. Makes me want to sue them for all the crap. I gave them every bit of information they asked for. I know they never did any investigation like they claimed. They told me they contacted my customer and I asked him. He told me they never did. I gave them his email address and phone number plus the invoice that had all his information on. I bet they never even opened the files to look at the information. They don't care about customer service or loyalty of customers at all. They will treat you like garbage if it is easier than correcting their own mistakes.

[AlpacalipsNow]

Ebay/Paypal just need to go away. What started out as two great ideas has been squandered by greed and hubris. I feel the need to shower just thinking about those losers and the thieves they let through the gates.

[~Neo~]

I will never buy anything from Ebay again, Paypal made me wait six weeks to get a refund, someone hacked my ebay account and I had to submit information to them like six times to verify whom I am. Jumped through a ring of fire, juggled balls, and still Ebay security ers on the side of the seller. I had electronic proof, and a paper trail, and still never recieved a refund of over $300.00.

Ebay and Paypal lost a customer for life

[~Neo~]

Oh the refund was related to the second transaction, the first one was refunded but as stated took six weeks even though I payed via credit card. I sent a letter to the BBB and they are having no luck

[Pathogens]

PayPal
1-888-221-1161

e-Bay, Inc.
Toll Free: 800-322-9266


Verified both of these numbers before I posted. Give them a call and express your views. I also have been using ebay for about 10 years. Not any more other than to buy little $10 tools that I cant find elsewhere.

They suck. Dont use them anymore. Dont plan on using them anymore.

[DisgruntledPowerSeller]

EBAY/PAYPAL COUNTERFEIT RING

PLEASE READ, IT PRACTICALLY SHOWS THAT EBAY IS INVOLVED!

Not sure if this is going to the right place, but when I try to report it through the original way, the message is too long. So, if you could forward to the proper people, I would appreciate it.

EBAY/PAYPAL COUNTERFEIT RING

OK, tell me if this is all, just a coincidence.

The 2 girls, on these 2 message board threads:

http://forum.purseblog.com/ebay-forum/paypal-wants-the-fake-chanel
-309773.html

AND

http://forum.purseblog.com/ebay-forum/illegal-mail-counterfeit-ite
ms-using-us-postal-service-314559.html

Received fake/knock off items, bought from Ebay. Both were told to send the items to the following address, where they would be ''destroyed''.

Paypal Returns
12750 Perimeter Drive Suite 154
Dallas TX 75228

One girl asked, since it was being destroyed, could they write ''FAKE'' all over it, just so that it was never resold. They were told ''NO'', that it MUST be in the same condition, as it came.

One of the girls happened to look up the address and realized that it belonged to a company named, Liquidity Services Inc.
Liquidity Services inc., is a business surplus reseller. Is ebay giving these buyers a refund, from the sellers account and then taking over ownership of the item and reselling it, for profit, when it is supposed to be destroyed? The website that this company resells from is called http://www.liquidation.com/index.html

This is an email, that one girl got from Paypal, when she filed her claim:

=======================================

A refund on this transaction will be awarded to you once the item, in its original condition, is shipped to the following address:


PayPal Returns

12750 Perimeter Dr Suite 154

Dallas, TX 75228



Attn: Buyer Protection Claims - #PP-************

Make sure to include your case number in the address above.





NOW I'M IN THAT PURSE BLOG AND THIS IS WHAT I POSTED (A question about her email):

Dragonlady, where it says

"Attn: Buyer Protection Claims - #PP-************"


How many numbers, is that PP#? (this will be brought up, farther down)




I was doing a little investigting last night. I went to liquidation.com and was just looking around. I did a blank search and chose the Dallas, TX location, since this is where Paypal is telling people to ship. I also chose ''returns'', for the item condition, to only bring up the returned items.

I noticed several sellers, that sell a LOT of stuff there, so....

On a whim, I decided to see if any of those names, matched up with ebay ID's and this is what I found.

Liquidation.com Seller (Onlinereturns), There just happens to be an ebay seller named ''Onlinereturns''. Lets check their feedback, on toolhaus.org:

http://toolhaus.org/cgi-bin/negs?User=onlineretur
ns&Dirn=Received+by

Ok, that must just be a coincidence, this guy is selling FAKE stuff and is now naru'd (Not a registered user).

NEXT:

Liquidation.com Seller (Techexcess) Wow, there is an ebay member, with the same name, as well. Let's check their feedback:

http://toolhaus.org/cgi-bin/negs?User=techexcess
Hmmm,

Must be another coincidence, that this person is selling all kinds of used/broken junk! (Ebay returns?)


Liquidation.com Seller (ReturnsManager) Out of a feedback score of 18, 10 of them were negs/neuts and they are now naru'd, from ripping people off:

http://toolhaus.org/cgi-bin/negs?User=returnsmanager

Are all these, just coincidental? Surely they wouldn't use the same name on ebay, would they?


I then typed in Vuitton on the resellers website and chose Dallas as well and came up with this:

http://web.liquidation.com/auction/search?submit=Search&cmd=keyword&words=vuitton&warehouse_id=1&condition_RET=1

If you click on the 4th title down, it takes you here:

http://cgi.liquidation.com/auction/view?id=1536075&convertTo=USD

Click on the ''view manifest'' link, next to ''quantity in lot''.

you will get this: http://www.liquidation.com/aucimg/1536/m1536075.html

Notice to the fair right, under notes...what are these numbers? That per chance could not be the ''PayPal case #'' that they were TOLD to include, would it? No way, couldn't be. They would not be that stupid, would they?

You can also look at each pic in the auction, by scrolling down and clicking ''view all photos''. I was looking at the pics and noticed a pen that is made by Mont Blanc. Just a little strange, because I remember seeing that name, somewhere...

OOOOhhhh, it was here, the last negative by the seller ''OnlineReturns'', before he got naru'd...ok, please don't tell me that this pen, is the same pen and is just circling around and around.:

http://toolhaus.org/cgi-bin/negs?User=onlinereturns&Dirn=Received+by



I then found an article, where it says this:

''Because of its reliability with online resellers, Liquidity Services is ranked as Paypal's #1 bulk source for inventory"'

http://findarticles.com/p/articles/mi_pwwi/is_200306/ai_mark2200282099

You've got to be kidding me, right? Paypal promotes and sends sellers to Liquidity Services to buy in bulk/lots. The buyers of that junk/fakes, list on ebay. Those sellers are now selling fakes and junk and may not realize it. Paypal refunds the buyer, who purchased the fakes, out of the sellers account. Ebay keeps the sellers listing fees and the final value fees, which is a good amount on the high priced fake designer items. They then have the buyers ship the junk/fakes, BACK to Liquidity Services and then they RESELL it, again in lots, to the next sucker. He then in turn lists it on ebay, who takes the fees AGAIN and the circle just continues.


This is their actual meaning of ''returns' on the liquisation.com website: "Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness."

Heck, this sellers actual name is ''returnresale'' and ALL his items are from DALLAS, TX.

http://www.liquidation.com/auction/search?cmd=seller&username=ReturnResale



Funny how they have a bunch of stuff and then throw in a pair of LV boots, guarantee they are fake!
http://cgi.liquidation.com/auction/view?id=1350776&convertTo=USDR>

Another one, where they just throw in a LV product, with other junk:
http://cgi.liquidation.com/auction/view?id=1536099&convertTo=USDR>

This one in barely advertised, just thrown in like the seller has no clue, what it is, making the buyer think they have a steal:
http://cgi.liquidation.com/auction/view?id=1350784&convertTo=USDR>

This seller was found, after I typed all of the above. I did a search for Vuitton and left the location open. A different seller I noticed came up (Designersforless). Once again, just on a whim, I tried ebay, to see if that name had a match. Funny, there is a member named desingersforless on ebay. They last sold something on May 22, 2008, but before that, no sales back til November. Probably because their feedback was starting to look bad, from all the negs. So, 3 days AFTER the new policies came into affect, they must have noticed that their feedback jumped back up, from the new 12 month rule, where all your past history is wiped clean by ebay. Oh, great she says, let me start scamming again. This is the feedback, from what they listed:

Item purchased was not an authentic RL Polo,bad quality.Seller refuses to refund.
Reply by designersforless (May-23-08 13:21):
Buyer unable to provide proof that shirt is not authenitic.


This seller, has stuff up for sale now...are they all fake? This is a seller to watch and keep and eye on the feedback, to see if there are any more reported ''fakes''. If they sell fake stuff somewhere, they are more than likely going to do it again, somewhere else (Liquidation.com). This is what they have sold on liquidation.com and all are ''AS IS'', which means you are STUCK with it: http://www.liquidation.com/auction/search?cmd=seller&username=designersforless

Are all these FAKE returns, from ebay? Has anyone been asked to ship items, to a California address, where this person sells from? Found out later that YES, people have sent to CA, another location of Liquitity Services Inc.

You can see by the following links, that loads of people are getting ripped of by this company (LSI), because all their lots are, AS IS. I guess they decided that ebay, wasn't working too good and people were noticing the fakes and getting refunds, so they start listing on liquidations.com and then no one can get refunds, because they are ''AS IS'':

http://www.ripoffreport.com/searchresults.asp?q1=ALL&q4=
&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=liquidity+services

http://www.ripoffreport.com/searchresults.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=liquidation.com

http://reviews.ebay.com/SELLERS-BEWARE-WholeSaleElectronics-Liquidation-com_W0QQugidZ10000000001193180

http://www.salehoo.com/forum/wholesale-scams/liquidation-com-story-t2912.html



We have now found sellers, who sold authentic items only to be told by the buyer, that it was fake. This one sellers states that the buyer, was an ebay employee????

We really need to get someone to send something back and have it marked, to see if it comes back on ebay or if it's listed on liquidation.com, for resale after it was supposed to be destroyed.

ALL THIS IS JUST TOOOOO COINCIDENTAL!

[andrewlock]

Here's a useful video about all the major changes on eBay:

http://helpmybusiness.com/2008/07/episode-12-ebay-special-discover-the-crazy-changes-going-on-at-ebay-learn-what-to-do-now/

Regards

Andrew

www.HelpMyBusiness.com
The Weekly Web TV Show for Entrepreneurs

[dmac5594]

Can anyone answer this for me...
If you buy an item for 400.00 and it only had up to 200.00 paypal buyer protection and the item was significanlt less valuable than described, and paypal refunds the 200.00 do you have to send them the item or return it to the seller??? If I get the 200.00 I was thinking about using the money towards repairing the item..