June 17, 2008 10:45 AM PDT

Problems delay Firefox 3 launch

Web site problems held up the launch of Firefox 3 on Tuesday.

The Get Firefox site went down near the 10 a.m. PDT launch time. Mozilla, the for-profit subsidiary of the Mozilla Foundation that oversees Firefox development, said it was having technical difficulties with the site.

The Firefox 3 downloads surpassed 1.4 million before four hours had gone by.

Firefox 3 downloads surpassed 1.4 million before four hours had gone by.

(Credit: Mozilla)

Mozilla hopes to set a 24-hour record for most downloads with Firefox 3, but the delay shouldn't affect that much. "The 24-hour period starts when the site goes live," spokeswoman Melissa Shapiro said.

Update 10:51 a.m. PDT: Mozilla said in a blog posting that the site should be available "shortly."

"The outpouring of interest and enthusiasm around Firefox 3 has been overwhelming (literally!). Our servers are currently feeling the burn and should be back to normal shortly. Download day will officially commence once the site goes live," Mozilla said.

Update 10:57 a.m. PDT: Popular projects are tough to bring to the Web for mass download.

Ubuntu's Feisty Fawn version of Linux was run over by Intenet traffic when it launched in 2007. Likewise, Sun Microsystems couldn't keep up when it released the source code for OpenOffice.

Mozilla is trying to set a record for Firefox 3 downloads. Site problems hampered the effort.

Mozilla is trying to set a record for Firefox 3 downloads. Site problems hampered the effort.

Red Hat has used BitTorrent to try to distribute download pain among many interested users of its Fedora version of Linux. That's not a great solution if you want to track your download record, though.

Update 11:17 a.m. PDT: The download page was back up for me, fleetingly--but it only showed the link for Firefox 2.0.0.14.

Update 11:20 a.m. PDT: The site is up, and the download link is working for me. Let the record attempt begin.

Update 11:30 a.m. PDT: Whoops! The download I'm getting from the download pages is still for version 2.0.0.14. I guess there's still some work to be done.

The Mozilla page redesign has a crazy combination of Firefox 3 graphics but Firefox 2.0.0.14 files, but at least the Web site is crawling back.

Update 11:49 a.m. PDT: This is like Amazon.com's outage all over again: Now all I'm getting is "Http/1.1 Service Unavailable." The Web site is totally gone again.

Update 11:53 a.m. PDT: The site is working, both the Get Firefox site and the U.S. download page.

Also, for some more details, see the Firefox 3 release notes.

Update 12:01 p.m. PDT: The clock is ticking for the download record attempt. The official 24-hour period began at 11:16 a.m. PDT, when the download began working in Europe, Mozilla told me.

The redesigned Mozilla site was a hodgepodge of Firefox 3 and 2.0.0.14 versions as it crept back online.

The redesigned Mozilla site was a hodgepodge of Firefox 3 and 2.0.0.14 versions as it crept back online.

(Credit: Mozilla)

Also, be cautious about updating: Firefox 3 will overwrite your Firefox 2 installation. The release candidate has been stable for me, but not all plug-ins are available; Microsoft warned that Silverlight 1.0 doesn't work on Firefox 3, and there could be other issues.

Update 12:05 p.m. PDT: Mozilla said on its developer blog that Firefox 3 is being downloaded at a rate of 14,000 copies per minute.

That's 13 gigabits per second. No wonder the servers were struggling.

Update 12:15 p.m. PDT: Say what you want about its ability to deliver the technology, but it's impressive what Mozilla has built around Firefox. A download rate of 233 copies per second is pretty staggering.

You can call the download record an attempt at a PR stunt if you want, but clearly it's more than that. Evidently there are a lot of people for whom using Firefox makes them feel like part of some movement.

Is it because it's open-source software? A way to stick it to Microsoft? Technologically superior? Helped by plug-ins? Something else? Weigh in below so those who aren't true believers can see why you are. Or send me e-mail at stephen.shankland@cnet.com.

Update 12:55 p.m. PDT: The Firefox 3 download counter (when it works) currently shows more than 875,000 downloads.

Say what you will about Google's plain-jane text-heavy Web sites, but they load faster than the eye candy such as all those pretty flags on the download counter page.

Update 2:46 p.m. PDT: Mozilla's Spread Firefox site shows more than 1.4 million downloads so far. The rate is tapering down--it's less than 10,000 copies per minute now.

Update 4:25 p.m. PDT: The download rate has wound down to about 5,400 per second, but the total has surpassed 2 million.

Update 5:20 p.m.: It looks like Firefox's biggest rival is being big-hearted about Download Day: Microsoft shipped an Internet Explorer cake to Mozilla.

The cake reads: "Congratulations on shipping. Love, the IE Team."

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Add a Comment (Log in or register) 71 comments (Showing first 20 comments)
by MedicGoalie June 17, 2008 11:09 AM PDT
What happens when you ask for people to commit to downloading your software, register over 1 million "pledges", then dare all of them to hit your servers simultaneously? <SCREECH_SOUND> C-R-A-S-H-! </SCREECH_SOUND> This may go down not as a world record for number of downloads, but rather go down as the world record for under-planning.
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by cnetsean June 17, 2008 11:18 AM PDT
It's kind of up althought the front page hasn't been updated:
http://download.mozilla.org/?product=firefox-3.0&os=win&lang=en-US
Reply to this comment
by raulmot June 17, 2008 11:23 AM PDT
This will work. Not sure if it affects their download count though.

http://mozilla.c3sl.ufpr.br/releases//firefox/releases/3.0/win32/en-US/Firefox%20Setup%203.0.exe
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by marius8000 June 17, 2008 11:29 AM PDT
site isn't actually up... it's offering a 2.0 download... it's only 3.0 at the top of the site!!!
Reply to this comment
by Xunne June 17, 2008 11:29 AM PDT
Finally got to the download and its still sending 2.0.0.14
Reply to this comment
by bugm3n0t June 17, 2008 11:32 AM PDT
Hi, CNET! The mozilla.org site says "Firefox 3" but it is still linking to 2.0.0.14, as you can see if you look where it says "Free Download 2.0.0.14" right below "Firefox 3".
Reply to this comment
by darkfate26 June 17, 2008 11:35 AM PDT
Using the FTP won't count toward the goal. So don't use it. The site still doesn't seem to be up yet. Give it a little more time.
Reply to this comment
by Dowlapalli June 17, 2008 11:38 AM PDT
lol.. I was almost worried why I could only see 2.0.0.14 while you are getting version 3. Mozilla should have planned it better for such a long waited upgrade.
Reply to this comment
by Rapster88 June 17, 2008 11:39 AM PDT
Ahhh.... C'mon Firefox!! I'm so exciting!!! :D
Reply to this comment
by sierra_bob June 17, 2008 11:40 AM PDT
Looks like somebody had too many beers at the pre-download party and forgot to change the Firefox 2 file to Firefox 3. The rest of the site looks great though...
Reply to this comment
by Dowlapalli June 17, 2008 11:40 AM PDT
woohooooooooo got it
Reply to this comment
by drhowarddrfine June 17, 2008 11:40 AM PDT
Anyone IE developer/user who thinks other browsers don't matter now knows better. By the end of this year, 1 out of every 3 surfers will NOT be using IE.
Reply to this comment
by InRage June 17, 2008 11:43 AM PDT
Are you really updated this page at 11:17 p.m. of today?

Does Firefox include a time traveler in the new version?
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by jayhawk73 June 17, 2008 11:43 AM PDT
From: http://developer.mozilla.org/devnews/index.php/2008/06/17/how-to-get-firefox-3/

Please DO NOT ?check for updates? from within Firefox 2 as we are not yet offering it as an update and this does not count toward the record.

Thanks to everyone for participating in setting a new world record!

http://getfirefox.com/
Reply to this comment
by fastest963 June 17, 2008 11:43 AM PDT
http://wiki.mozilla.org/Releases/Firefox_3.0

you can track where they are in the release

looks like they are kinda behind schedule
Reply to this comment
by Rapster88 June 17, 2008 11:44 AM PDT
HTTP error 1.1 raised! :(
Reply to this comment
by ipod87 June 17, 2008 11:45 AM PDT
im downloading it now and it say "Firefox setup 3.0.exe"
Reply to this comment
by cokeguy17 June 17, 2008 11:46 AM PDT
Windows direct download link: http://download.mozilla.org/?product=firefox-3.0&os=win&lang=en-GB

Mac: http://download.mozilla.org/?product=firefox-3.0&os=osx&lang=en-GB
Reply to this comment
by mydogwas June 17, 2008 11:47 AM PDT
i downloaded 3.0 at 9am pdt with no problem...
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by fastest963 June 17, 2008 11:48 AM PDT
shouldn't it be en-US?? and I would wait till they have everything up if you want to be sure to make it count!
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