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June 11, 2008 3:19 PM PDT

DTV transition hits speed bumps

by Marguerite Reardon
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The transition to digital TV is not going as smoothly as some had hoped, according to some government agencies that testified to Congress earlier this week.

A report issued by the Government Accountability Office showed that nearly half of the households that could lose TV service after the transition to digital broadcasting are still unprepared for the switch.

About 84 percent of consumers were aware of the transition, but many didn't know what they had to make sure their TV service wasn't interrupted, the GAO report said. More than half of those surveyed said they were aware of the government's voucher program to subsidize the cost of converter boxes that are needed to view digital TV on older analog TVs. But about two-thirds of those people didn't know how to get a coupon.

Even consumers who won't be affected by the switch were confused, The Washington Post reported. Roughly 30 percent of those who don't actually need a converter box said they were getting ready for the transition.

The confusion is occurring despite broadcasters and cable operators airing public awareness campaigns on TV.

The vouchers, which cover $40 of the cost of the converter boxes, started being sent in February. But they expire after 90 days. The agency overseeing the program reported that more than 40 percent of the 800,000 vouchers that have already been sent out have not been redeemed. And the agency doesn't have enough money to pay for the postage to resend these vouchers.

In February 2009, TV broadcasters will vacate wireless spectrum used to broadcast analog TV signals. Instead, broadcasters will transmit digital TV signals, which use spectrum more efficiently and provide better picture quality. The transition to digital means that some older TVs, and TVs with analog-only tuners, will have to be retrofitted to tune into digital signals.

Preparation for the switch to digital TV is being closely watched since some older TVs that have not been retrofitted won't work after the analog signals stop broadcasting.

Many of the 70 million or so analog TV sets that rely on over-the-air signals belong to minorities, senior citizens, low-income individuals, and people who live in rural areas. The fear is that these individuals will not be ready for when broadcasters stop transmitting analog TV signals in February 2009.

Marguerite Reardon has been a CNET News reporter since 2004, covering cell phone services, broadband, citywide Wi-Fi, the Net neutrality debate, as well as the ongoing consolidation of the phone companies. E-mail Maggie.
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Add a Comment (Log in or register) (24 Comments)
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by Mergatroid Mania June 11, 2008 3:42 PM PDT
To make up for the low IQ of people who just don't get it, or people who may not watch much TV, perhaps the best idea would be to have retailers have these vouchers in their stores.

Have a central registry on the internet that lists which addresses or zips have already used a voucher to keep track of how many vouchers are used per address, and perhaps set a limit.

Hell, the vouchers could even be e-vouchers, available to retailers on-line, and there would have been no postage costs at all.

Maybe the people responsible for the program aren't much smarter than the people who can't figure it out.
Reply to this comment
by ashendricks June 11, 2008 4:08 PM PDT
Since the industry is still developing boxes, the early ones aren't all that and local/online stores are sold out on a number of them, I would say the government should waive the expiration date on the vouchers. Administratively this seems the simplest solution.
Reply to this comment
by Jimmy the Scuffer June 11, 2008 4:13 PM PDT
The biggest problem here is the government jumped the gun in sending out the vouchers. When people started signing up earlier, they we told the vouchers would not be sent until the boxes were available in the stores. Well, some boxes might be available in some places, but they are hard to find and by most accounts the quality is poor. Better boxes are supposedly in the pipeline, so some people are holding out for those. My vouchers expired yesterday. The only box I could find was one that got lousy reviews, and I decided it was just better to wait and pay my own money for the box I really want, when it's available. I would like to start enjoying digital programming now (what is available in my area) but I can bide my time until decent equipment is available.

Here is a long thread with some good information on this issue.
http://www.avsforum.com/avs-vb/showthread.php?t=1001979
Reply to this comment
by MCOjerry June 11, 2008 4:53 PM PDT
You have internet access, but no cable or satellite service? Odd. Why not just get cable or sat and not worry about a converter box?
by SwissJay June 11, 2008 4:14 PM PDT
This whole thing is retarded anyways... Do we need this change? Nope. Meantime, a lot of people will buy a new TV to save the converter box money and throw out TV that still work perfectly fine. Ergo, more electrical waste shipped off to China for reprocessing. Will DTV be as susceptible to stormy weather as SAT and CABLE have been? If so, better buy a weather radio if you want to know what's coming your way!!!
Reply to this comment
by MCOjerry June 11, 2008 4:55 PM PDT
It was done so the government could make some dough on selling the bandwidth...LOL Seriously, they are using the bandwidth for other purposes and you don't have to throw any TVs away...jeez! That's what the converter boxes are for, and if you have cable of sat service, you don't need anything.

I'm not sure sure why this whole thing is such a big deal!
by ev61 June 11, 2008 4:15 PM PDT
well, i am sure ticketmaster would have gotten their hands on the distribution and made us pay $5 to print off our own vouchers.
Reply to this comment
by rmva June 11, 2008 4:20 PM PDT
If my TV set goes blank next February, will I die? Will I lose my job? Will my health deteriorate?

Eight million homes go into foreclosure each month and Congress is worried about THIS!
Reply to this comment
by superswiss June 11, 2008 4:56 PM PDT
So what? Their TVs will go dark come February. I think those same people have bigger problems than their TVs going dark.
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by SteveW928 June 11, 2008 5:33 PM PDT
One other problem with the 'plan' is that, in my experience, DTV signals are WAY more picky than analog signals. People who live in apartment buildings, etc. are probably in trouble. People who didn't get a crystal clear analog picture are probably in trouble. People who lived with a less than perfect picture, will probably now have no picture... and if they can't do a roof antenna, they will be out of luck.
Also, many of the boxes being sold to people have only RF or composite out! Even people with newer TVs which have Component or better inputs are being sold these. It's kind of crazy... people will eventually find out they were sold a bunch of junk.
Reply to this comment
by William Schnippert June 11, 2008 7:21 PM PDT
In my experience living in an urban area, the DTV signal is no more picky than an over the air signal and actually my $9 digital rabbit ears do better than my Comcast Digital Classic cable at times. My area was always plagued by severe ghosting (due to all the buildings) which is not evident with DTV. I am sick of having to have some extra box with digital cable and satellite and if I didn't need it for ESPN and Fox sports, I would drop my cable tomorrow.
by cyberDJ-2038765336053745013836 June 11, 2008 6:39 PM PDT
2009 is going to be a bumpy ride folks.
Hang on and enjoy the show.
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by William Schnippert June 11, 2008 7:24 PM PDT
@SteveW928

In my experience over the air DTV in my area is quite good with rabbit ears much better than the old ghost plagued analog tv and is actually even better at times than my $75/month digital comcast cable. I am so fed up with the external boxes that cable and satellite require for dtv that i would chuck them all if it weren't for ESPN and FOX sports cable only channels.
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by 47utter June 11, 2008 7:30 PM PDT
Yes 8 million foreclosures a month!! In just 5 years, there will have been 480,000,000 foreclosures!!
Reply to this comment
by Travis Ernst June 11, 2008 8:52 PM PDT
The "industry" has had converter racks for D to A (and A to D) to use with cameras so they could use them with the broadcast, or to convert computer source to video tape. How cheap are they trying to go on these boxes? Cheap construction equates to cheap quality. The basic device has existed for years. We are just converting the Coax or antenna input to analog and still using the analog TV tuner. The device is nothing new. What's the problem? Think about it, your DVD player has a D to A converter in it!!

I may have an older TV, but it works. Why should I have to spend $1100 if I don't need to on hardware (TV) just to bring myself up to todays "standards". My only upgrade will be the Computer TV box input. I need to upgrade to the digital compatible unit. Hopefully they have not disabled any of it's other functions the prior model has.

The big thing the FCC wants is to free up bandwidth and auction it (old analog) off for other uses once we go to digital. That means more licenses, little bit more money for them once they have the bands reallocated for specific uses.
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by ThaRizza June 11, 2008 9:15 PM PDT
So they miss out on the CRAPPY programming. BFD. I would imagine that missing out on the NEWS wouldn't be all that much worse since it may actually cause them to think for themselves. Death to the PANDERBOX!!!!
Reply to this comment
by rodaniel June 11, 2008 10:08 PM PDT
Not gonna happen.

Well okay, yeah, it will happen - but not per the mandated deadline. There are simply too many folks out there with TVs that're too old. There's no way that advertisers - y'know, the folks who make it possible for television shows (outside of subscription channels, of course) to exist and be broadcast - are going to allow this large a segment of their consumer-base to suddenly fall out of viewing range.

There will be an extension.

Now, this won't stop Circuit City, Best Buy, Wal-Mart and every other retailer from cashing in on this in a HUGE way. Starting with the "Black Friday" sales after Thanksgiving - if not sooner - through Christmas, these opportunistic so and sos will profit handsomely off of the public's naivety. And of course, there'll also be the post-Holiday "we didn't bleed you dry enough already" sales frenzy continuing through January.

Moral of the story: if you're looking for a new TV anyway and can afford to do so without going into debt to get it - and no, those "13 months with nothing down and no payments" offers do NOT count - then go for it. But don't let this deadline pressure you into a costly move if you're otherwise happy with what you've got.
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by mdwychoff June 12, 2008 9:07 AM PDT
My coupons had a May 28th expiration date.

I did use one to purchase a Magnavox Model TB100MW9 DTV converter from Wal-Mart, for an end cost of about $10.00.

I live in the midwest in a suburban area about 25 miles from the transmitters of most of the stations I watch. I've tried it using plain rabbit ears, rabbit ears with signal booster, and my outside antenna (without rotator).

The converter works reasonably well, pulling in the most digital channels with the amplified rabbit ears, just as it did on analog channels, because I can easily reorient it toward the signal source. Heavy rain does seem to disrupt the digital picture far more than analog channels, which just become 'snowy'.

I get a rudimentary Program Guide showing the next several hours of scheduled digital programming, and I get additional digital subchannels that were not available on analog, BUT...

The DTV converter remote control cannot control a television set.
It was not designed to control a TV set.
Not even for a MAGNAVOX TV!

Thus TWO remotes are necessary: one to turn on the TV (set to analog channel 3) and adjust the volume, and the second one to (initially configure the digital converter and) select or change digital TV channels.

Try explaining to your 90-year-old mother why she will have to use TWO remotes
starting in February 2009, just to watch the same TV set and the same programs she views now.

That's LUDICROUS!!!

I've had a unified remote for VCR, DVD, and TV for at least TEN YEARS, and they worked with many different brands.

What's the deal? These DTV converters probably cost the Chinese manufacturers about $4.00 to manufacture. Can't they throw in a $10.00 retail-price Universal Remote???
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by Dalkorian June 12, 2008 10:20 AM PDT
Were I in your shoes, I think I'd just my my 90-year-old mom a universal remote and set it up for her. The details won't help her at all, so just set up the converter box and hand her the universal remote and toss the converter's remote (I'm paranoid, so I'd toss it in a drawer or a box somewhere instead of the trash). Done, she'll be happy, you'll be happy and all will be right in the world once again. Or you could cry about it and hope for pity ...
by bjjlyates June 12, 2008 9:19 PM PDT
Problem #1: I signed up for coupons - never got them. I had to sign-up for them again. Finally got them almost 2 weeks ago.
Problem #2: The retailers have suddenly run out of the boxes! How can I use this 90-day limited coupon when the retails are suddenly out of them!
Reply to this comment
by bmph8ter June 17, 2008 12:44 PM PDT
Just buy your converter box online. A quick search turned up several sites to buy coupon eligible digital TV converters. I actually ordered both mine (Philco TB100-HH9s) about 2 weeks ago and I think they are great! The picture quality is fantastic, and that's just with a cheap set of rabbit ears. I imagine that once I get the antenna up for HDTV broadcasts it will be even better. Good luck to you.
by Katie53 June 23, 2008 7:06 PM PDT
Another government fiasco. The government didn't tell us we could no longer use our VCR's to record more than one channel automatically. There is ONE converter box that MAY allow you to use your VCR to record as always, but-----it is not available yet! So much for my coupons that will expire before I can buy the converter box I need.

While you are changing the "air waves", how about passing a law that makes it illegal for stations to blast the sound level in commercials 10 times louder than regular programming? Especially now that I can no longer use my remote to turn down the sound when the commercials come on.
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by Julie171977 July 1, 2008 7:49 PM PDT
For us out in the country, it is not very useful when the weather is stormy. We loose all digital signals for any or all channels we want to watch. Really, what good is all the hype for the digital tv if during rain storms it shorts out the signal and you won't be able to see where the storms are or is they are heading right for you?
Reply to this comment
by food4througt July 30, 2008 6:11 PM PDT
If they don't have the postage to resend vouchers to replace the expired ones (I have 2 expired ones), why not just rescind the expiration date. Make them good until they are used. Thay way, they would only need to replace the ones that were thrown away.

Naw . . .that would be too easy.
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