American Airlines and Virgin America promise in-flight broadband
In-flight broadband is coming soon for travelers on some American Airlines and Virgin America flights. But will the companies hit the right price point to attract customers?
Aircell, a company that sells air-to-ground telecommunications equipment to airlines, said this week that its in-flight broadband system will be used on some Virgin America and American Airlines flights originating from San Francisco and Los Angeles to New York and Miami.
American Airlines will initially enable 15 of its 767s with broadband, and eventually it will offer Internet connectivity on 500 planes. Virgin plans to provide broadband on all its planes, according to a blog posted on GigaOm Tuesday.
The new service, called Gogo, will cost $12.95 for cross-country flights and $9.95 for flights lasting three hours or less.
Airlines have been talking about offering in-flight broadband for years. But so far the service hasn't really gotten off the ground (forgive the pun, I couldn't resist). Boeing was the first to come up with a service, called Connexion, which debuted in 2004 on a few international carriers including, Lufthansa, SAS, All Nippon Airways, Japan Airlines, and Singapore Airlines.
But the service was canceled in 2006 when the company was unable to find business among domestic airlines. A big problem with Connexion was that the entire system was bulky and weighed around 400 pounds, making it nearly impossible for it to be used on smaller domestic planes.
Other companies, such as Aircell, which uses a network of some 92 antenna towers across the country to transmit wireless signals to planes flying above, and Row44, which provides in-flight Internet service via satellite, have been pushing forward despite Connexion's failure. Both of these companies use Wi-Fi routers inside planes to provide broadband access to passengers.
Several carriers, including American Airlines, Virgin America, Alaska Airlines, and Southwest, have already said they would test broadband service on their planes using one of these two service providers. And in December, JetBlue demonstrated its in-flight broadband, delivered via a JetBlue subsidiary called LiveTV, on a flight from New York to San Francisco.
Finally, American Airlines and Virgin America are offering a commercial in-flight broadband service.
How much are people willing to pay?
Now, the true test will be whether passengers actually use the service. And that will depend on several factors. The first is price. How much are people willing to pay for in-flight broadband? Judging from the in-flight phone business, not that much.
In 2006, Verizon Communications exited the in-flight telephone service business, which it had inherited from GTE. The service had been operational for more than 20 years.
The reason Verizon got out of the in-flight phone business was simple. People weren't using the service because it was too expensive. Verizon charged non-Verizon customers $3.99 to connect domestic calls and $4.99 for each additional minute. International calls required a connection fee of $5.99 and $5.99 for each minute of calling.
Aircell's service is priced much more reasonably. At $10 and $13, the price point could appeal to business travelers. After all, many travelers pay Boingo $9.95 for Internet access in airports. If Aircell could strike a deal with Boingo or some other aggregator like T-Mobile, it could make the service even more compelling in terms of price.
The second major factor is ensuring the quality and speed of the service. If people are paying for Internet access, the network better work and it better work well. Unfortunately, I'm a little skeptical that the service on these planes will work as expected. My colleague Caroline McCarthy, who was onboard JetBlue's New York to San Francisco Wi-Fi test flight, wasn't impressed with the Internet service.
"If BetaBlue's connection were my home ISP, I'd ask them to cancel my subscription," she writes. "It was hardly ultra-reliable, and the instant-messaging application took quite a bit of time to boot up."
I'm not sure if the issues she experienced were because JetBlue's LiveTV network was overloaded or because there was something wrong with the Wi-Fi router configuration on the plane. Or perhaps there wasn't enough broadband capacity being piped into the plane. All of these things could impact performance and could ultimately affect whether people are willing to pay the additional $10 or $13 to access the Internet on their flights.
So, I am interested to see the initial real-world user response to these services. But I have to admit that I secretly hope they are a disappointment. Even though I know having broadband access on a plane could make me much more productive when I travel between New York and San Francisco, where CNET is headquartered, airplanes have been the last bastion of solitude for me as a business traveler.
I don't have to check e-mail, file stories, or post blogs from 45,000 feet. I can kick back, watch a movie, read a magazine, or take a snooze. And of course, without broadband or cell phone service on planes, I also don't have to be subjected to listening to my seat-mate's annoying phone conversations.
Let me know what you think about in-flight broadband in the "TalkBack" section below this story. Is $13 too much for you to pay?
Marguerite Reardon has been a CNET News reporter since 2004, covering cell phone services, broadband, citywide Wi-Fi, the Net neutrality debate, as well as the ongoing consolidation of the phone companies. E-mail Maggie. 
airplane, and at the same time, not being annoyed by all the
hipsters on their laptops. It's nice spending time unplugged from
the internet and email. Airlines should focus on creating a more
relaxing and enjoyable flight experience. JetBlue has done a great
job of this with nice seating and built-in TVs/XM radio. I wish
more airlines would pursue that sort of upgrade rather than
worrying about broadband connections.
me to browse any website, watch videos etc. And i do hope this will
happen in flights. I take long haul flights often and i would love to
have broadband in flight.
aiplanes. Seat power in every row, passengers were told.
They got as far as the international equipment and every third row
on some of its MD-80s.
Broadband on "certain routes"? I'll believe it when I see it. As a
frequent domestic flyer, I don't think I'm going to see jack.
The article states that JetBlue/BetaBlue/LiveTV operate over Aircell's network. This is factually incorrect. The two systems have no connection or affiliation whatsoever.
want to listen to when flying is someone else's conversation...much
less multiple "someones".
Not going to happen and if it did - can you imagine the chaos
when the connections start dropping.
No way.
IAN (I think employee# 135101) from first class was checking us in San Francisco (SFO).
There was two of us with ONE 75 pound lugage.
So, I stepped aside to re-packed it, then weighed 68 pounds. Only to be hassle again and then asked to weigh my carry on.
The carry-on weighed 35 pound for two of us.
The pushy IAN forced us to check our carry-on in because that too was overwieght. Split between two people would have been 17.5 pounds easily.
Question is did IAN have a bad day with his boy friend or girl friend?
Doing a job you don't like is worse than losing your job.
I can understand not wishing for cell phone use on a flight to keep from disturbing fellow passengers who are trying to sleep, but it is not as if key-clacks from a neighbor is any louder than the various coughs, sneezes, engine noise, or regular conversations that generally fill the cabin. Heck, this way, if a neighbor is fully occupied with the internet, they're certain not to be bothering you.
- by ivanda2nd October 21, 2009 11:03 AM PDT
- will google ever have a wifi home edtion?
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