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September 26, 2007 3:43 PM PDT

Vonage loses appeal in Verizon patent case

by Marguerite Reardon
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After months of battle, Vonage has lost the bulk of its appeal in the Verizon Communications patent infringement case.

In March, a jury in Virginia found that Vonage had infringed on three patents held by Verizon. And it awarded Verizon $58 million in damages along with future damages of 5.5 percent on the revenue that Vonage was making during the appeal process.

The judge in the case imposed an injunction on Vonage that would force the company to stop delivering a service using technology that infringes on Verizon's patents. But because Vonage has been appealing the case, the injunction has not yet gone into effect.

On Wednesday, Vonage's appeal essentially came to an end. And as the legal dust settles, the small voice over IP company now faces the possibility of paying hefty monetary damages and a total shutdown of its IP telephony service.

But as is often the case in complicated legal disputes, the actual outcome of the case is still far from certain. In its final judgment, the U.S. Court of Appeals threw out one of the three patent verdicts and upheld the other two. And because the total damage award was assessed based on Vonage violating all three patents, the appeals court asked the lower court to reconsider the entire $58 million damage package awarded in March.

On the one hand, this sounds like a partial victory for Vonage. And the company has said as much.

"We thank the appellate court for its thoughtful consideration of the merits of our case," Vonage's chief legal officer, Sharon O'Leary, said in a statement. "We are pleased with the decision to vacate the 880 patent and the damages. However, Vonage remains confident that it has not infringed on the 880 patent--a position we will continue to vigorously assert and look forward to presenting at trial."

But the reality of the situation is altogether different. For one, the two patents the court upheld happen to be the most fundamental to Vonage's service. Essentially, U.S. Patent No. 6,282,574 and U.S. Patent No. 6,104,711 define how phone calls are routed over the Internet, which essentially is the basis of Vonage's IP telephony service today.

By contrast, U.S. Patent 6,359,880, which is the patent the appeals court said would have to be retried by the lower court, has to do with how public wireless and cordless Internet gateways communicate with the Internet. Because this technology is not a big part of Vonage's commercial service today, sending the case back to the lower court will likely have little impact on Vonage's actual business.

And because the '880 is considered less significant, when the lower court reassesses damages, as it's been asked to do by the appeals court, it could just re-enter the same amount without holding an entirely new trial.

The reason is simple. Both Vonage's and Verizon's experts who testified during the original trial, stated that the '880 patent should have little impact on determining damages. This means that the damages that were assessed were based mostly on the cumulative contribution from the two other patents, '711 and '574. And the judge could look at this testimony and re-enter the $58 million for damages.

But in addition to the hefty damages the company will still likely have to pay, Vonage is now facing the possibility of having its service shut down.

During the appeal, the injunction issued by the judge in the case was not in effect. But once the appeals court's decision is final, which should happen within two weeks to a month, the injunction barring Vonage from using any technology that infringes on Verizon's patents goes into effect.

Vonage is adamant that its service will continue.

"It's business as usual," O'Leary said in a statement. "We have had our workarounds for the '711 and '574 patents in place for some time and will remain focused on providing a great customer experience."

But these claims will have to be verified. Right now it's unclear how this will work. Either the court will step in to determine if the new fixes violate the patents as they were examined during the trial, or Verizon will have to challenge the new workarounds.

One thing is certain, Vonage's troubles are far from over.

"I think there is definitely a threat that its service could be impacted," said Rebecca Arbogast, an analyst with Stifel Nicolaus. "Vonage says it has a workaround, but who's to really know? My hunch is that Verizon will likely aggressively challenge these fixes as well."

This latest legal blow comes just one day after a jury in Kansas found that Vonage infringes on six patents held by Sprint Nextel. The jury awarded damages of $69.5 million in that case. All in all, the news looks bleak for Vonage, said Arbogast.

"These are different patents in a different court," she said. "But the damages in the Sprint case are significant, and it's just piling on one more shovel full of penalties on the company at a time when it already has a significant amount of money tied up in escrow over the Verizon case. Plus, there's the threat of an injunction, and it makes investors wary."

Indeed, Vonage's stock dipped another 26 percent to close at 96 cents per share.

Marguerite Reardon has been a CNET News reporter since 2004, covering cell phone services, broadband, citywide Wi-Fi, the Net neutrality debate, as well as the ongoing consolidation of the phone companies. E-mail Maggie.
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There goes VOIP
by bpaskin September 26, 2007 4:33 PM PDT
Unfortunately, once again we see that the big companies are ganging up on threats from smaller companies and stopping competition.

The US Patent system needs an overhaul. The Verizon patents are general details and it would be hard for any VOIP company not to violate them.

It is all about greed and not about competition.
Reply to this comment
If that's what you believe
by GGGlen September 26, 2007 5:46 PM PDT
And although I happen to agree with your assessment of the
situation, what really needs to be overhauled is the consumer.
VOIP needs to, and eventually will, become the reality and not
the "alternative".
Consumers need to become long-range thinkers, and stop
feeding the dinosaurs.
I disagree, in principle, to what's happening here, and I will not
renew my Verizon contract come February.
I know that I, alone, can't affect a change in the system, but I
can, at the very least, look at myself each morning as I shave,
and say "I acted my conscience".
Too bad 99% of the buying public can't do the same.
*sigh*
I agree
by cnation September 26, 2007 5:45 PM PDT
I will never use Verizon and sprint/Nextel they loss
my interest in getting a cell phone services I stick Tmoblie. I afraid Vonage will cut my service i love Vonage I can't live without Vonage because so cheap to call on the phone. VONAGE hang in there its all Bush Fault. Go Hillary 2008
Reply to this comment
What are you talking about?
by tanis143 September 26, 2007 6:00 PM PDT
"its all Bush Fault"

Ok, and how is it his fault? Seriously? Its how the patent system works today. You think of an idea, patent it, sit on the patent until someone thinks of a way to make the idea work and puts it into production. Then you sue that company for doing what you could not.
Fight back
by ricaustria September 26, 2007 6:08 PM PDT
The small guy gets beat up on by the big guy ... sounds familiar. But take heart, the core of America is the entrepreneur. Fight back.
Vonage is a bunch of crooks....
by gc1961 September 26, 2007 6:17 PM PDT
... Poor service and horrible practices to try and attempt you from cancelling the service.

Goodbye Vonage, you deserve what you get and will not be missed!
Reply to this comment
Crooks?
by joyer1 September 26, 2007 6:57 PM PDT
Why is Vonnage "a bunch of crooks"? I have been using their service for a year and half and it has been great. Why is Vonnage any different than VIOP of any other over the net provider?
How long have your worked for Verizon and/or Sprint??
by rgrizzlejr September 27, 2007 1:33 AM PDT
Your comment is not only stupid but without basis or merit. I used to be a former Verizon customer in NY who finally got tired of their monopoly and high prices for mediocre service. Even more can be said of Sprint who is even more worst in their indecipherable and shady billing pactices and less than mediocre cell service with the bonus of horrible automated customer service. I only became a Sprint customer when they bought Nextel and destroyed a very good company to grab marketshare. I will be leaving Sprint and filing a lawsuit against them very shortly. Vonage is and has been a cost effective and fair company for consumers. I have 4 full featured vonage "lines" and pay less than half what I paid for 1 Verizon line. If Vonage does not survive Google and other future companies will eventually destroy Verizon with good and fair service pricing and actual good customer service. The battle for the consumer versus the old line Telco's has begun. This is only round one. Stay tuned! And please stop being an ignorant shill for the Telco's. Check your facts and data. Thank You. And no I do not work for Vonage. But I will continue to stand with, use and support Vonage through their dark times and legal fights and technical work arounds.
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Vonage = crooks? HOW?!
by J242 September 26, 2007 6:21 PM PDT
I have been a subscriber of Vonage for almost two years now and I LOVE my service! You complain about poor quality and whatnot but your quality is based on three factors ONLY. 1.) The quality of your phone itself, 2.) The speed/quality of your broadband (if you're on crap like DSL, expect crap online services, duh!) and 3.) The quality of the router you are using for your service. There is NO excuse for poor quality on Vonage other than on the user and their individual services other than Vonage.
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Sheesh, that was meant in response to gc1961
by J242 September 26, 2007 6:22 PM PDT
Not the main post.
Crooks; here is how!
by gc1961 September 27, 2007 7:48 AM PDT
1. My phone worked well before Vonage and well now that I have moved to Comcast. It's not the phone.

2. I have cable and it rocks; I have an MSc in Communications and 20 years developing data comms software, so there is no need to assume that I don't know this stuff. What is your background?

3. I use the router from Vonage; there is nothing between my handset and the Vonage box.

Your point on quality is not based on fact; the way that a VOIP handles the voice data packets is signififcantly impacted by any QoS technology in place - I do not believe they have any.

Re Vonage as a crook. Go search the web for anngry customers; don't just listen to me.

In my case I tried to cancel to move to Comcast and it took months to get Vonage to stop billing my credit card. The company has no system in place for generating a transaction ID when you call to cancel; it is easy for telephone reps to 'forget' that a cancellation call took place. This is what happened to me several times.

If it looks like a duck and it walks like a duck, it is a duck!
View reply
Adios, Vonage...
by Bongaboi September 26, 2007 7:09 PM PDT
These are the types of case that can cause a company to go bankrupt when it loses appeals like this.

Well that sucked.
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Vonage shutdown effects
by kyle172 September 26, 2007 10:02 PM PDT
If this comes true and vonage is shutdown then many consumers and small businesses will hurt from this. You can't have one single company control VOIP. It should be an open for anyone to use
Reply to this comment
Those patents are a farce
by kgsbca September 26, 2007 11:37 PM PDT
Unfortunately, nobody in the patent office or the courts is able to understand the technology behind these patents, or the concept of prior art. As if Verizon invented voice over IP. They win this case, consumers lose big time. If Verizon invented anything, it was bad telephone service and horrible internet access (ok, maybe they didn't invent it, but they have been working on perfecting it).

They went up against Vonage and won, but Vonage is not Google. And Verizon will go up against google, soon, hopefully, and that will begin their decline into history. They should focus on providing fiber connectivity to the internet, and let companies that know what they are doing handle everything else, but no, they want to screw things up for all of their customers.

This may be enough reason to switch to the cable company for phone service. they suck also, but not as much as verizon. or att.

Verizon. ATT. Qwest. Companies that can only exist in a monopoly situation.
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If you can't compete, destroy
by i_am_still_wade September 27, 2007 9:14 AM PDT
Face it, traditional telco days are numbered. They know it, and they are doing everything in their power to stay in power. That is why you can't get DSL without local phone. They know if you get only DSL, you use the cheaper and just as good VoIP.

The future of phones is mobile and internet. Verizon may have won the battle, but they will lose the war. At least they can fall back on their cell phone-crippling service.
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Vonage is a bunch of crooks!
by emplyee123 September 27, 2007 1:29 PM PDT
I work for Vonage. They suck. the reason why it takes them so long to cancel your account is cause the first thre times you call your account doesnt get cancelled. You have to call at least 4 times in order to cancel.

The first three calls are they tryin to "Save" you so they can get a bi-weekly bonus! They dont care if your phone works or not they want there money!

Yes I am ashamed that I work for this company thay only likes to take ppls money and not care if there phone works or if there number doesnt get transfered on time.. HINT PPL it takes longer than 10 days to transfer your number and you must take all of your features off od ur line that INCLUDES DSL! I mean yea we are cheaper but if I were you I would go with Verizon. I work for them i only have to pay 14 a month for the unlimited phone service do i have it??? Nope. why cause it never works. your calls drop, you get static, or you get an echo. No id rather go with Cablevision and pay for the phone tv and computer!

And dont try to call Vonage up and ask them about what is going on cause i can tell you exactly what they are going to say: that they are happy to discuss it with you and that we are going to overturn yadda yadda yadda.

We tried to over turn Verizon and we lost and we just lost to Sprint my advise get out of Vonage as soon as possible and go with someone else b4 we have another sunrocket mess with the phone compnay going out of buisness and ppl losing there numbers that they had for years!!!
Reply to this comment
Are you sure you're from Vonage?
by Dark Reaper October 1, 2007 8:57 AM PDT
Coz you don't sound like one. Of course every employee have to do their part to those customers who are trying to cancel 'coz thats their job and I think you're not doing it. From my experience, my number was transferred in 6days and I have DSL with Verizon.

I think you're just a person who's just bitter with Vonage for terminating you for not doing your job.

In general, there are no perfect phone service, but with this company, I can say that its almost perfect due to the price and the service. And we do hope that Vonage will surpass these problems they encounter right now.
Sorry, this is not the case
by gc1961 September 27, 2007 1:57 PM PDT
We called the credit card company (Chase) and were informed that they cannot stop a standing payment; the only way would have been to cancel the credit card and apply for a new card.

Again; Google the web and you will see many people that have had nightmares cancelling Vonage.

The only way to cancel is to phone them; no letter, no email, no fax, no website. When you call them there is no transaction ID or confirmation number; we asked. People cut you off or simply forget to complete the cancellation.

Then call to get thru to Vonage complaints and the number says they are 'not taking calls right now' and hangs up on you.

Not the actions of a legitimate company.
Reply to this comment
I don't know why people would go with Vonage
by aka_tripleB September 28, 2007 2:37 AM PDT
In order to use Vonage, you need a high-speed internet connection. So you need cable or DSL. Yes, there's a few other ways, but they are not cost viable right away. Back to my point. You want to go with cable. Ok, but you not sure you want television with internet. Well, if you get both, your monthly bill will be about $90; if you just go with internet, it will be $60.

Unfortunately, you can't get DSL without phone service, so unless you want more than one line, this isn't the way to go. But with a monthly bill as low as $45/mo., it's not like you need Vonage unless you make a lot of long distance calls. Even then, you stay as low as $55/mo. for unlimited local and long distance calls. Not too bad, just for the phone service it's $40/mo. compared to use Vonage with cable at $85/mo.

All my prices are based on services in my area and are regular prices, because who care about the introductory prices when you'll have the service longer than the introductory period. And I will not take into consideration the fact that some people use their cell phone as their primary phone because cell service sucks where I live. stupid, good trees (I do actually like the trees more than I hate them, and they don't contribute much to service anyways. And I don't want to see any more tower in my area, they remind me of the dark spires from the second season of Digimon, so they kind of creep me out.)
Reply to this comment
Why NOT choose Vonage?
by skeeboe.com September 30, 2007 1:17 PM PDT
Vonage is about $10 less per month than cable phone. And about $20 less if you don't need unlimited calling (500 minutes included). Of course, we may be switching to Cable if Vonage shuts down. And, assuming Verizon and Spring go after the cable companies, THAT won't be an option soon, either.
The Lawyers Win
by MarkR445 October 4, 2007 7:47 PM PDT
The only winners here are the lawyers because VoIP is a great offer that delivers real value. Pity since it is likely that Vonage will hemorrhage due to the FUD factor (fear, uncertainty and doubt). And worse, it will give a black eye to all of the other good providers like Net2Phone and Lingo.

I have Net2Phone and I like them because they seem to have focused primarily on developing technology with a great set of features - rather than throw money at campaigns. After more than 10 years, they are not the Johnny come lately so at least I feel safe with them.
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