April 12, 2007 11:31 AM PDT
Microsoft looking into Hotmail, Messenger problems
Microsoft engineers were looking into problems with Windows Live Hotmail and Live Messenger on Thursday after users reported problems getting onto the services. The company was unsure of the cause or the scope of the problems, which began around 9 a.m. PDT. There was no impact on customer data, the company said.
"We are aware that a small percentage of our customers are experiencing problems signing in to some services," Adam Sohn, director of Microsoft's Online Services Group, said in a statement. "We're actively investigating the cause and are working to take the appropriate steps to remedy the situation as rapidly as possible. We sincerely apologize for any inconvenience and disruption this may be causing our customers."
Elinor Mills covers Internet security and privacy. She joined CNET News in 2005 after working as a foreign correspondent for Reuters in Portugal and writing for The Industry Standard, the IDG News Service, and the Associated Press. E-mail Elinor. 
