HP e-mail, chat support to be free of charge

Hewlett-Packard plans to announce Wednesday that it will let out-of-warranty customers use its online support tools for free. The annoucement will have come along a few weeks after Dell expanded its online support options.

HP customers can enter into a chatroom with a support representative or e-mail questions through the company's Web site, although it won't be free for all customers until Wednesday. The chat services cover PCs, printers and other digital products sold by HP.

HP's free online tools aren't quite as extensive as Dell's, which allow technicians to remotely connect to PCs and run diagnostic software, make configuration changes or remove malware. But Dell's new DellConnect service applies only to customers under warranty.

[terrilaikentravis]

On my HP Care Advisor I get a critical due to Internet Security is turned off and I have tried several times to fix and i cant seem to fix it. I need help to what Im sure is a simply fix. thanks alot for any help

[jroses12]

I have added a usb 2.0 hub to my notebook and now it will not boot up with usb plugged in do you have any suggestions on how to fix this. Thanks

[auddin]

my printer hp6980 is on.not printing.ink is ok.what do i do?

[raphaelnikolai]

or if you are already out of warranty and you know that you are having a hardware problem, then you can find the <a href=http://www.out-of-warranty.com/2008/11/find-hp-service-center-near-you-united.html>nearest authorized HP service centers in your Area ( US only ) here</a>..

[americandb]

Printer problems, my printer has not been responding to the print comand when selected, Tried sev -eral times. Uninstalled software, then reinstalled software, the printer, printed test papers for the fax part and said it was ready to go, but not so. The printer is : HP photosmart C7100 All-in-One series.
Any Idea's?
Thank You
Dan

[william286]

my computer laptop is not saiys not found extf structure driver loading not completed not working sins fell off seet

[william286]

please help me to fix this

[RJF401]

I have a HP Pavilion dv6500 Notebook, most of the time im at home and dont want to lock it when i shut down. some time i do, how do i do this w/o entering a new password befor i shut down

[gbanzaba]

i have an HP pavillion dv6500 core 2 duo processor notebook i've been using for 2 years now. it fell slightly and when i switch it on, it says 'windows boot manager' . and it also says windows has a problem communicating with a device connected to computer. it says if i continue to recieve the eror message i shld contact the hardware administrator. i've trully been recieving that message anytime i switch it on. the notebook however passes memory test but fails to pass hard disk test and tells me to replace hard disc