$700 for Nokia's new phone. Are they nuts?
Correction 5 p.m. PDT: The Nokia N97 is not yet being sold in Europe, and AT&T sells the E71x with a two-year contract. The E71 is an unlocked version of the phone. The article has been changed to reflect this.
Clarification 5 p.m. PDT: See below for more information about data plans that can be used with the N97 through AT&T.
For a company that has said it wants to be a player in the U.S. market, it doesn't look like Nokia is trying very hard.
On Tuesday the mobile phone giant said its flagship smartphone, the N97, which was announced in December, has gone on sale in the U.S. at the whopping price tag of $699. This price isn't that shocking considering the phone will also be offered in Europe for a comparable price. But in the U.S. where consumers are accustomed to paying $200 for a smartphone, it seems a bit ridiculous.
(Credit:
CNET)
The reason the price of the N97 is still so high is that Nokia is not selling it through any particular carrier. Instead it will be sold to U.S. customers in Nokia flagship stores in New York and Chicago as well as online.
Nokia has made other phones for the U.S. market and has also sold them without carrier backing. The N95, the previous generation N-series Nokia phone sold in the U.S., retails for about $369 to $468, according to Nokia. In April of 2007, when the phone was first introduced, it sold for about $750 to $800. But a phone priced at $700 in the U.S. market is likely to be too high for U.S. consumers, especially when most devices sell here for $200.
Nokia also couldn't have picked a worse time to debut the N97 in the U.S. market, which happens to be just days after two of the most anticipated smartphones of the year have been launched. On Monday, Apple announced its latest phone, the iPhone 3G S, which will go on sale next week. And on Saturday, Palm started selling the much-hyped Pre.
Each of these devices can be bought for far less than the Nokia N97. The 16GB iPhone 3G S will sell for $199. And the 32GB model, which has the same amount of built-in memory as the N97, will cost $299 when the phones go on sale next week. Apple has also cut the price of its 8GB iPhone 3G, introduced last year, to only $99. The Pre, which also has a slide-out QWERTY keypad and a touch screen like the N97, is $199 with a $100 mail-in rebate.
But there is a catch; these low-priced smartphones come with strings. Consumers must sign a two-year contract to get the discounted prices. And in the case of the iPhone and the Palm these phones are exclusive to one carrier. Subscribers are also charged an early cancellation fee if they terminate their contract before it ends.
By contrast, the N97 is not bound by any contract and the quad-band (GSM 850/900/1800/1900) device can be used on almost any HSDPA network throughout the world.
But even with early termination fees, the iPhone and Pre are still less expensive than the N97. For example, a new AT&T subscriber buying the 32GB iPhone 3G S will pay $300 for the device. If this subscriber cancels his service before the two-year contract ends, he will pay at most $175. Adding the early termination fee to the cost of the phone, the iPhone subscriber will still only pay $475 for the device. This is about $225 less than what he'd pay for the Nokia N97.
That said, the Nokia N97 is an impressive phone. And it offers several advanced features that are not available on other phones, such as a 5-megapixel camera. It also offers more memory than any of these other phones. It comes loaded with 32GB of internal storage on the device with the option of adding up to another 16GB of storage through a microSD card.
The N97 also supports Flash video, something that Apple's Safari browser doesn't support. And Nokia has built-in easy access to a number of social-networking sites. The N97 also introduces something Nokia calls "social location," which uses the capabilities of the integrated A-GPS sensors and electronic compass to automatically update users' social networks, or let them share their location via photos or videos with friends.
There is no question that the N97 is a feature-rich, advanced smartphone that could easily take on any of the top smartphones in the U.S. But without a U.S. carrier to subsidize it, Nokia doesn't have much of a chance to make a splash here. Just look at Sony Ericsson's Xperia X1, which went on sale last year in the U.S. with a price tag of $800. The phone has largely been a flop in the U.S.
Nokia must realize that it can't really compete in the U.S. smartphone market without a carrier subsidy. And it's difficult to understand why the company would not be able to strike deals with U.S. carriers. After all, it is the largest cell phone maker in the world.
Nokia has talked about getting more aggressive in the U.S. market for two years. It opened a development facility in California. And it has been manufacturing phones specifically for the North American market. But most of the phones it is able to sell through carriers are low-end ones. The only exception is the new E71x, which is sold by AT&T.
But perhaps Nokia doesn't think the U.S. market is worth the trouble. Even though the U.S. offers the biggest growth opportunity in smartphones, which also happens to be fastest growing segment of the mobile market, analysts say that Nokia could still maintain a market share position in the 30 percent to 40 percent range by selling devices throughout the world. But the U.S. market represents an untapped opportunity that could prove very lucrative for Nokia. And the longer it takes Nokia to bring an affordable hit phone to the U.S., the harder it will be for the company to get its fair share of the pie.
Clarification: Several readers have commented on this story saying that people with unlocked phones can get unlimited data plans for $15 a month. With a $20 unlimited texting plan, the fee for unlimited data drops to $10 a month. In total a user could get unlimited data and texting for $30 a month.
According to AT&T's terms of service for its data service, the $15 data rate is for unlocked feature-phones. They are not supposed to be used with smartphones, whose owners typically use a lot more data. Here is an excerpt from AT&T's terms of service: "Service is only provided for prescribed purposes and pricing for Data Services is device dependent and based on the transmit and receive capacity of each device. A pricing plan designated for one type of device may not be used with another device. If AT&T determines that you are not subscribed to the required plan(s), AT&T reserves the right to switch you to the required plan or plans and bill you the appropriate monthly fee."
A customer support representative did tell me that there is no way for AT&T to tell when you sign up for the service if you are using your AT&T SIM card for an unlocked feature-phone or for an unlocked smartphone, but based on usage patterns the company could determine that "you are not subscribed to the required plans."
So the bottom line is this: if you follow the rules, service for an unlocked Nokia N97 or any other smartphone will cost you as much as service for any subsidized smartphone, BlackBerry or iPhone that AT&T sells. These plans cost $30 a month for unlimited data and if you want a texting plan you can choose from plans that range in price from $5 a month to $20 a month for unlimited texting.
On Sale Now: $549.99 - $699.99
View the latest prices for Nokia N97 - black (unlocked)
On Sale Now: $549.99 - $699.99
View the latest prices for Nokia N97 - silver (unlocked)
Marguerite Reardon has been a CNET News reporter since 2004, covering cell phone services, broadband, citywide Wi-Fi, the Net neutrality debate, as well as the ongoing consolidation of the phone companies. E-mail Maggie. 




"But in the U.S. where consumers are accustomed to paying $200 for a smartphone, it seems a bit out of ridiculous."
And two paragraphs later.
"But a phone priced at $700 in the U.S. market just seems ridiculous, especially in when most devices sell here for $200."
Wow. ESL?
Is it ESL, skin color of the writer perhaps?
(sarcasm)
ESL stands for "English as a Second Language".
The quote, "a bit out of ridiculous", from the first sentence is incorrect. The author intended to write, "a bit ridiculous".
The second quote "especially in when most devices..." is also incorrect. The author intended to write, "especially when most devices..."
It is becoming more an more common to see these types of errors from newspapers and online news sources.
I don't know if it is just that the writers are not educated or just lazy or if it is just an editing problem. In any case, it makes the news source look very amateur.
This phone is without a contract, can get updates and is unlocked to the point where none of the features are disabled unlike in a jail broken unlocked iPhone.
@7dust - yes, but the larger sensor does.
The best camera is the one you always have with you.
Hopefully more players like Nokiea sell raw phones that do a good job and force the cell plan issue, and lower the prices of unlocked phones.
But I'll definitely be buying this one soon. N97 blends the features of smartphone, touch interface & music phone.
N97= $700.00= awesome features
Iphone= half of n97's price= half of N97's features, so its fair enough.
2. There are some feature differences, but the iPhone also the App Store with early 40,000 applications. Nokia's marketplace on Ovi hasn't gotten off the ground yet, and other Ovi services like it's music service aren't yet available in the U.S. And the iTunes music store is available.
Anyway, my point in the story was that I don't think that Nokia is trying very hard to be competitive in the U.S. in the smartphone category.
Thanks for reading and commenting.
Maggie
I agree with lliillei. Nokia is delivering an amazing phone, which is superior to the writer's beloved iPhone and to the Pre. The problem is with concept. People will think on "700$", without noticing that actually they're paying more in a 2 yr contract. But here is were Nokia fails. It needs to explain this to the costumers. And lets not forget that Nokia is currently the biggest cellular company in the world.
*I'm writing this according to data information, and not actually using the new Nokia or the Pre.
I just "love" how cnet always has this tendency to treat the iPhone in a kind manner, while other phones and companies receive "a cold shoulder".
and a resistive touchscreen which is not as responsive as the iphone G1 or pre
software is the main problem with any Nokia phone nowadays !
Oh that's weird. I thought I had downloaded about ten apps from it.
*Checks*
Yup, definitely have.
You're right though: The US isn't a prime market for Nokia. It's not big enough or important enough to change their pricing strategy for.
Geeze people, it's just a phone. Stop getting your panties in a knot because the writer explained how Nokia isn't being aggressive in their US marketing.
It may be a great phone, so what, it's $700. How's Nokia going to convince people to buy this phone over, the iPhone or Palm Pre? I can get a cheap netbook and use skype for much cheaper and have more functionality than the Nokia phone for that fact in matter.
Don't get riled up, son. Just because the US isn't seen as a key market by Nokia - the Europe and Asia are - there's no need to take it as a personal insult. The point was that Nokia and the US carriers cannot reach agreement on pricing and Nokia don't see it as value adding to change their position on the matter.
As for Apps - I think I have about two dozen on my 5800. About half came from the Ovi store, the others were downloaded from other providers. Choice: it's awesome! :)
In my opinion, The strategic mistake on Nokia's part was not to include the t-mobile 3g band. Otherwise the overall cost after taking into account the cheaper service plans that would go with n97 makes the cost comparable to an iphone. You just need to cough up the money up front
You are confusing the 3G bands with the GSM voice bands. T-Mobile runs its 3G services on the 1700Mhz frequency band, which the N97 doesn't support.
And Nokia produces new models of phone faster than the likes of Apple or Palm, so what's to say their next model of high-end smartphone doesn't go the subsidy route?
LOL! It has GPS, AGPS and built in maps from Navtech. Plus of course Nokia have their own turn by turn voice navigation software.
are you serious?
AGPS stands for Assisted GPS
"There is no question that the N97 is a feature-rich, advanced smartphone that could easily take on any of the top smartphones in the U.S. But without a U.S. carrier to subsidize it..."
This highlights that there's nothing wrong with the phone OR the $700 price tag, just Nokia's failure (or stubbornness) to agree to a carrier subsidy.
I also like the fact that anything I buy is automatically copied to my computer, then backed up onto one of my servers.
Best audio and video quality of any service, automatic backups and you can watch anything you buy on your Apple TV, your computers and your iPhone. It also lets you take your audio collection and play its lossless compressed sound files on your home sound system or you can jack your iPhone into your car stereo by USB and have the same quality audio while you drive. What is wrong with that.
Secondly, this phone is way way better than both Phones mentioned in the article. I personally think the Palm Pre is amazing and their contact management is sweet, but there are some tools that do some of what they do already on the Symbian OS (Nokia N-series runs this OS) and there are developers hard at work probably now to bring exactly what the Palm Pre has to Symbian. What is so great about the iPhone? Its touch screen whooptee doo.
As has been pointed out many times there are real considerations that Apple just ignores in their product and anyone who uses a phone heavily for fun or work will truely miss these is a big way. Skype is not fully integrated into iPhone because of those 'deals' with mobile networks and this really limits international usage. I have friends and business contacts all over the world and I use my E61i in Canada (bought while I lived in the UK) to conference call and stay in contact with them. *Caveate I use a mobile client for Skype not an official skype client.
Also I have a programme that records phone calls perfect for those calls with your banker, insurance company or any other organisation known for screwing its users/clients. iPhone call use this because it can't do two things at once which leads me to my next issue I need to run my IM in the background so I can stay in touch and I can't do that with iPhone even with 3.0 from what I understand.
If a call comes in my browser will close on an iPhone but often I have my Bluetooth in my ear and I keep working on my phone which is awesome when you really want to utilize it as a tool not just a toy.
Also as one friend at all about Symbian pointed out with a Nokia I can silence my phone with two clicks by switching profiles, this is not possible with the iPhone because they don't operate with profiles.
Now on a different topic, Americans and Canadians may have just discovered Smartphones but they are not the fastest growing market by any real measure. India or China buy more phones than the US, Europe busy millions and millions of smartphones. In fact I don't even know a single person in the UK who doesn't have a smartphone and with contracts around 12-18months with 12 being more common each European is worth 2 American's as far as volume goes.
Lastly on a completely unsubstantiated note, I am equally curious why Nokia makes way better phones in nearly every category but can't seem to enter the market in the US. If I was Nokia I would be looking closely and pondering whether there is some illegal activity occurring. Anti-trust behaviour is even a possibility, but I can't say it with any certainty I am just wondering aloud.
To rrod182, it does have real GPS
To Maggie, the "new" e71x is sold by AT&T, NOT the e71 released last year. My unlocked e71 is on a $15/mo. data plan and does not have any of AT&T's bloatware, as opposed to the $30/mo data plan for AT&T branded phones.
Also, yes! 40,000 apps! but are all of them worthwhile? a team of joe schmoes can write another 40,000 fart apps, baby-shaking apps, lighter apps... and then you can have 80,000!
plus early reviews have said that the Processor cant take the load
hence makes the O.S more sluggish than it already is
looks like Nokia is having far too many software issues nowadays
the Ovi store is a joke too ! they need to switch to Android
if they want to compete with the iPhone or other modern touchscreen smartphones etc. !
The screen is better than the 5800's according to All About Symbian and the difference between it and the iPhone's is so small as to be meaningless.
We will always have people who deny Apple's continued success.
Love that Nokias from top to bottom are intuitive to anyone and been using them for 10 years with never a hitch. My 7 year-old 3210 has thrice swum in Chinese toilets, been thrown at me at least half a dozen times, and dropped more than a hundred, with only the battle scars to show for it. Still my construction-site-reliable communication tool. The "John Cameron Swayze" era TIMEX of Phones. "Takes a lickin' and keeps on tickin' " device you can believe in. My N82 is accumulating a similar pattern of dings, endured a couple beer baths and still performs Brilliantly.
Apple is to be admired for many things but next to Nokia I'm totally underwhelmed by the iPhone. And for Now I'll keep my N82 while the dust settles around all the new touch phones.
Talk to me in a decade.
- by keepntabs June 9, 2009 1:42 PM PDT
- I have pre-ordered two of these on Amazon for $604 each; one for me and one for the hubby. We currently have N95s, and use them with the AT&T $15 data plan; which we can tether to our netbooks if we are not near a wi-fi source. The N95 is a great phone, but I would use more of its media features if the screen size were larger. I'd rather pay the non-subsidized price, and maintain a little more financial freedom by being able to choose my wireless services a al carte, store and play my music and videos in a format that can be used without iTunes, and save on international roaming fees and higher per minute charges when overseas by getting local phone SIMs. Right now we pay $90 a month for 550 shared minutes, unlimited mobile-to-mobile/nights & weekends, and the unlimited MediaNet service. That's perfect for us, because we don't use all of the talk minutes each month (most people we call are also on AT&T). The least expensive similarly spec'd plan that AT&T offers for iPhones is $130 per month. So, if I am doing the math correctly, during the next 2 years we will spend ~ $3368 for the N97 and our existing wireless plan vs. ~ $3776 for two iPhone 3G S and the required wireless plan; over $400 difference. I am sure the iPhone is a fantastic device, but I'm sticking with Nokia.
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