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May 3, 2009 9:43 PM PDT

Sprint Nextel to outsource network management?

by Leslie Katz
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In an effort to cut costs, Sprint Nextel may outsource management of its cellular network to equipment vendor Ericsson and transfer 5,000 to 7,000 U.S. employees to that company as part of the deal.

That's according to The Wall Street Journal, which quotes sources familiar with the matter as saying the beleaguered cell phone operator could end up paying Ericsson as much as $2 billion over several years to maintain the thousands of cell sites that carry Sprint's wireless voice and data traffic. The WSJ quotes those sources as saying the deal could slash Sprint's network costs by about 20 percent.

Alcatel Lucent and Nokia Siemens reportedly also bid for the outsourcing contract. Both Sprint and Ericsson declined to comment on the deal, which could involve some layoffs, according to those close to the situation, but which has not yet been finalized.

While outsourcing has become more common among telecom operators in Europe and Asia, the WSJ notes that in the U.S., operators have preferred to take care of day-to-day network management on their own.

Negotiations on the possible deal come as Sprint, the third-largest wireless operator in the U.S., continues its struggle to compete with market leaders AT&T and Verizon Wireless in attracting and keeping customers.

In January, the Overland Park, Kan.-based company announced plans to cut approximately 8,000 jobs. Its fourth-quarter earnings announcement in February brought mixed news. While the company narrowed its losses considerably compared with the prior year, its continued subscriber losses led to declining revenue.

The company is scheduled to report earnings Monday morning, with a bright spot expected to be the success of Boost Mobile's prepaid wireless service, which is owned by Sprint. Many observers are also waiting to see what kind of boost Sprint will get from its exclusive agreement to sell Palm's eagerly awaited Pre--whenever the phone finally arrives.

Leslie Katz, senior editor of CNET's Crave, covers gadgets, games, and most other digital distractions. As a co-host of the CNET News Daily Podcast, she sometimes tries to channel Terry Gross. E-mail Leslie.
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by monkeyfun14 May 4, 2009 3:58 AM PDT
Title is a bit misleading
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by nreddyk May 4, 2009 6:47 AM PDT
Great! If you think Sprint cust. serv. is horrible now, wait till you hear the perfect excuse - Sir, We don't maintain the towers, don't bother us! Now you can imagine the run around, the increasing number of work orders, etc.
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