December 10, 2008 4:10 PM PST

iPhone app Truphone enables calls via carriers

by Marguerite Reardon
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Correction: An earlier version of this story mischaracterized the state of the U.S. iPhone 3G's SIM card. It can be removed, but AT&T does not provide an unlock code so that another carrier's SIM card will work on the phone.

Truphone, which has an App Store application that enables iPhone and iPod Touch users to make cheap international phone calls via a Wi-Fi connection, now can be used by iPhone users to make cheap calls from anywhere.

Previously, Truphone, which launched as a free application in Apple's App Store in July, worked only when users were within Wi-Fi range. But the latest iteration of the application will allow iPhone users to make cheaper-than-usual international calls additionally via their carrier's cellular voice networks.

This means that users won't be tied to the confines of a Wi-Fi hot spot. But users should be wary of how they use the application, so as not to incur unexpected costs from their carrier. U.S. customers, especially, should be cautious, because AT&T charges roaming fees when calls are made from AT&T phones outside the country.

(Credit: Truphone)

Truphone works like several other VoIP services, such as Jajah and Jaxtr, that allow calling to and from regular phones. In short, it uses the local carrier network to establish a phone call, but it routes the call internationally, using its own network of voice over Internet Protocol points of presence. And when the call is connected on the other end, it uses the local phone network to establish the connection.

By using local phone networks in combination with VoIP technology, Truphone is able to offer phone rates for as little as 6 cents per minute when dialing a landline in the United Kingdom, for example, and 30 cents per minute when calling a cell phone.

By contrast, U.S. iPhone users making regular calls via AT&T's network could be charged $1.49 per minute when calling a landline in the United Kingdom or $1.69 when calling a U.K. cell phone, according to AT&T's current rates. But subscribers also have the option of signing up for a special international calling plan that costs an additional $3.99 per month. It drops the per-minute costs down to 8 cents a minute for calls from the U.S. to landlines in the U.K. and to 28 cents a minute to cell phones in the U.K.

The Truphone application could also help frequent travelers save on making calls when they're abroad. But for AT&T subscribers, unless they are in a Wi-Fi hot spot, the Truphone application won't likely save them any money while they're traveling abroad.

The reason is that AT&T still charges a roaming rate for phones that connect to another operator's network. For example, AT&T customers traveling in the United Kingdom pay a standard roaming rate of $1.29 per minute to make calls while in the United Kingdom. With a $5.99-per-month World Traveler plan, that rate is knocked down to 99 cents per minute.

The new version of Truphone's software also allows users in Wi-Fi hot spots to make and receive free calls when connecting to other Truphone users in Wi-Fi hot spots. A presence feature will let users know which Truphone contacts are connected to Wi-Fi networks, so that they can be called for free.

In summary, Truphone is certainly a better option for AT&T iPhone users, if they make international phone calls from the U.S., and they don't want to pay the extra $3.99 a month for AT&T's special international rates. But the rates offered with the $3.99 plan are similar to those offered by Truphone.

And for AT&T subscribers traveling abroad, I'd suggest taking an old, unlocked GSM phone, and popping in a local SIM card for making phone calls while in another country. Most of the time, it will be a whole lot cheaper to use a local service than paying AT&T's standard roaming rates, or even signing up for a $5.99 monthly international roaming plan and still paying the per-minute charges.

While the SIM card on the iPhone can be removed, AT&T does not provide a code to unlock the phone. So unless users are able to hack the phone to unlock it, they won't be able to use a local SIM card to get service while abroad. But any other AT&T phone can be unlocked, simply by calling AT&T customer service and requesting the unlock code.

Marguerite Reardon has been a CNET News reporter since 2004, covering cell phone services, broadband, citywide Wi-Fi, the Net neutrality debate, as well as the ongoing consolidation of the phone companies. E-mail Maggie.
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by soulastro December 10, 2008 6:33 PM PST
(not the iPhone, since the SIM can't be removed) Are you sure you've done your research?
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by utahman.brian December 10, 2008 6:54 PM PST
No doubt - oh look, I just removed mine!

Now getting it to work with an international SIM is a different story - to which I can't comment. But it absolutely is possible to remove the SIM.
by coryschulz December 10, 2008 11:43 PM PST
To get it to work with a different carrier the phone needs to be unlocked. Right now Apple only sells unlocked phones in a few countries, and for a hefty price. Or you can just unlock it with certain software that is available, but I'm pretty sure it can void your warranty with Apple, and it's always possible it could mess up your phone. If you're traveling why not put the phone in Airplane Mode and turn on WiFi and make VOIP calls over the internet?
by December 11, 2008 3:46 AM PST
AT&T "still" charges a roaming rate for calls that connect to another operator's network? Doesn't every carrier on the planet charge for international roaming?

...I love cnet articles.
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by rexscar December 11, 2008 6:54 AM PST
why do these blogs always get things wrong? - please do some research before posting ANYTHING about apple products; i'm sick of reading wrong information from CNET.
sim card is easily removed and jailbreaking the phone should sort out your international problem
:)
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by resing December 12, 2008 1:09 PM PST
You might be interested in the iPhone App Fring, http://www.fring.com/.

I've been using it for weeks now to make Sykpe calls for long distance while in WiFi area.
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by netzkobold December 12, 2008 2:11 PM PST
That?s great news, our iPhone App was ready for the launch of the iPhone App Store but got rejected. The official answer I received:

?However, JAJAH cannot be posted to the App Store because the VoIP service is active over the cellular network, which as outlined in the iPhone SDK Agreement section 3.3.15 is prohibited: ?If an Application requires or will have access to the cellular network, then additionally such Application: - May not have Voice over Internet Protocol (VoIP) functionality.?

So either they changed their regulations (and I can re-submit our app) or Truphone just slipped through.

Nevertheless you can use http://iphone.jajah.com since the iPhone was launched to make VoIP calls at 2-3 cents to pretty much anywhere in the world.
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by ZolCall January 26, 2009 12:43 AM PST
I'm Running a small International Calls review and comparison site in Israel and I found your article very useful. Going to check the truephone service. thanks
<a href="http://www.zolcall.co.il"> Cheap International Calls </a>
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