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June 1, 2009 8:54 AM PDT

Report: Rivals can exploit Kindle shortcomings

by Lance Whitney
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Companies are likely to challenge the Amazon Kindle by unveiling cheaper, more versatile e-readers, moving beyond books, and striking better deals with publishers, according to a report released Monday by Forrester Research.

"Amazon.com, leveraging its position as a dominant book retailer, has catalyzed the market for eBooks, but that's just the beginning of the eReader revolution," writes Forrester media and technology analyst Sarah Rotman Epps in the report. "Competitors will attack Amazon's market position by launching new features, expanding content beyond books, dominating markets outside the U.S., reducing costs, and improving relationships with publishers."

The eReader market has been hot, notes the report, thanks to consumers who are hungry for portable and convenient media devices. Around 14.9 million U.S. households regularly buy books online. Among that group, 48 percent earn more than $70,000 a year and spend $28 a month on books, half of them online.

Though Amazon's Kindle and Sony's Reader have carved out the biggest chunk of the market--Forrester estimates sales for the two units hit the million-dollar mark for 2008--other companies have entered the fray. Fujitsu has released a color e-reader in Japan, while Samsung plans to unveil a touchscreen e-reader in South Korea this year. In Europe, Irex Technologies makes a versatile line of e-readers with touchscreens and Wi-Fi.

The Kindle's limitations also pave the way for newcomers, says Forrester. The Kindle is geared toward reading books, but other content can work on an e-reader, including textbooks, newspapers, magazines, comics, and even blogs. Much of that will fuel the need for larger screens, color displays, and the ability to highlight text and write notes. Amazon CEO Jeff Bezos has warned not to expect a color Kindle for many years.

Besides color and bigger screens, the competition will try to distinguish itself from the Kindle by offering touchscreens, animation, and eventually video. Forrester expects color displays to be available by the end of 2010, with video following in 2011 or 2012. The Kindle's lack of social networking also is a weakness, says the report, since people who buy books often like to discuss them with others and offer their reviews and recommendations.

There are other areas where the Kindle faces competition, notes Forrester. Amazon's price tags--$359 for the Kindle 2 and $489 for the Kindle DX--are beyond the budgets of many consumers. Even Sony's e-readers start at $299. With a decent Netbook selling for $300, the report says, e-reader prices will need to come down.

The Kindle is a sales hit in U.S. but lags throughout the rest of the world. Sony and other companies, such as Fujitsu and Irex Technologies, are better positioned to gain from higher worldwide demand for e-readers.

Publishers also have a love/hate relationship with Amazon, says Forrester. They love the Kindle as another profitable way to package their content. But they don't like the way Amazon hoards 70 percent of the profits, leaving publishers with only a 30 percent cut. The report expects other e-reader vendors to slice out better deals with publishers.

Overall, the next five years should see even stronger demand for electronic reading devices, says Forrester, with a large portion of that driven by students once textbooks are more prevalent on the portable format. Global demand, which now adds up to one-third of all e-reader sales, is likely to surge as well.

Research company In-Stat also predicts a soaring e-reader market ahead. As more e-readers are produced, their raw manufacturing costs will drop by 23 percent between 2009 and 2013, according to a new In-Stat report. Technology also will improve, the research firm says: today's e-readers use display technology from E Ink, but the future may see OLED screens to deliver higher-quality readers.

Lance Whitney wears a few different technology hats--journalist, Web developer, and software trainer. He's a contributing editor for Microsoft TechNet Magazine and writes for other computer publications and Web sites. You can follow Lance on Twitter at @lancewhit. Lance is a member of the CNET Blog Network, and he is not an employee of CNET.
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by Antemeridian June 1, 2009 9:11 AM PDT
Just a thought, but the reason that the Kindle lags in the rest of the world, is, well, the fact that it's unavailable in the rest of the world.
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by Farthing Haypenny June 1, 2009 12:33 PM PDT
Well that, and it's a piece of excrement.
by rcautrey June 1, 2009 11:14 AM PDT
An LCD screen is not comfortable for reading for long periods of time. The netbooks and LCD eBook readers are alternatives for your laptop, but the eInk screens are alternatives to paper products. While the others may capture some market share, I think the market for eInk readers will still be strong among book fans.
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by gregone June 1, 2009 11:35 AM PDT
An LCD screen is comfortable for reading, as comfortable as print, and guess what? You can read in the dark with an LCD screen , you can't with a Kindle. Why would you want to pay top dollar for a Kindle and have a limited crippled device from Amazon? The Touch Book by Always Innovating is about $90 cheaper and can actually run on a few operating systems of your own choice, not what Amazon decides. Oh and the Touch Book has tons more features. Jeff Bozo says not to wait for a color Kindle anytime soon, meanwhile others provide color devices that do more, are much better, cheaper and are more powerful devices, that leave the Kindle line dead in the water.
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by chuckl8899 June 3, 2009 9:42 AM PDT
No human who's ever used an e-ink e-reader would say that reading blinking pixels is as comfortable as reading paper or a magnetically charged electrophoretic display, which closely approximates the paper experience. The reason you can read an LCD in the dark is because it's backlit and backlighting does not make for a comfortable reading experience.
by kanakuk June 1, 2009 11:43 AM PDT
The ebook and the laptop will merge just like the cell phone and the laptop have merged. This is my prediction.
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by flatrock19 June 1, 2009 12:04 PM PDT
Amazon seems to think that having the Kindle use Sprint's wireless network is a big benefit. I think it limits them too much. I travel to Canada quite often. I go to places where Sprint's network doesn't work well. However, a day rarely goes by where I don't have access to wifi. Maybe Sprint's network works better for newspaper subscriptions, but newspaper articles are short enough to be viewed on a PC or laptop without the eye strain being a big issue. If I could set it up to download the newspaper before I leave the house or hotel room in the morning, it would also address that issue.

I imagine that Amazon pays Sprint a fee to activate the Kindle on their network, and for the data downloaded. That makes it harder for them to offer much free content, and makes it unlikely you'll be able to use your Kindle to access other sites other than Amazon's.

I want more flexibility than the Kindle offers. I also want to be able to buy books from multiple sources, not just Amazon. Usually when you buy hardware that is tied to a particular vendor, the hardware is sold pretty cheap, and they make their money off of the content. With the Kindle you pay a premium price for the hardware, and the price for the content is still pretty high as well.

The market obviously isn't very competitive yet.
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by gregone June 2, 2009 2:55 AM PDT
Yup, the Kindle line of products are crippled compared to other more versatile & cheaper better solutions.
by Renegade Knight June 15, 2009 3:08 PM PDT
Heck if someone figures out a way to transfer a book from one reader to another (so you can give away or sell your used books) or via email/usb key/SD Card. That reader will start gaining some market share. It's the first one I'd look at.
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