iTunes update for Windows Vista addresses BSOD
Apple on Friday issued an update for iTunes 8 that specifically addresses problems experienced by Windows Vista users, and issued general recommendations for Windows XP and Vista users experiencing sync issues with iPhone and iPod touch devices.
Since its release earlier in the week, iTunes 8 has bedeviled some Windows Vista users with the so-called blue screen of death, or BSOD, and other issues. Speculation has focused on an incompatibility with USB devices, such as Webcams and printers.
In a support post, Apple recommends that Windows Vista users experiencing difficulty should uninstall iTunes 8 and, after rebooting the computer, reinstall the updated application. (You can download the updated iTunes 8 for Windows from CNET's Download.com.)
Also on Friday, Apple posted recommendations regarding problems experienced by Windows XP and Windows Vista users when syncing the iPhone or iPod Touch devices containing saved photos. Apple says that "while any driver software could be a factor, updating the software drivers for Logitech QuickCam/Webcam products, Lexmark scanners, and some built-in media card reader drivers on the computer may solve this issue in a majority of cases."
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With the old System 7/8/9, driver conflict is pretty common. There are even specialized software (one is called Conflict Catcher) to help you find the conflict. Essential, it reboots the Mac with the drivers randomly loaded, until it finds the combination which causes problems.
Drivers are supposed to be isolated. If iTunes crashes OS by itself, it is an Apple problem. However, if iTunes' driver conflict with some third party drivers, then at least everyone needs to bare the blame - Apple, Logitech, Lexmark, and certainly Microsoft.
By the way, Logitech webcam drivers suck. You don't need any third party drivers to crash it. Simply connect two Logitech webcams (their own brand) of the same model, and watch your Windows die.
How are you going to blame MS for that??
"they knew would break stuff" - that's a ludicrous statement. Get a grip on reality. "a calculated decision on their part"
What is with this conspiracy stuff?
Mac OS X doesn't have driver conflicts, Windows still does.
Dude, sit back, relax and crack a cold one.
A computer is a very complex thing and testing an app that uses USB to be stable with all USB devices running old or new drivers is simply too much. Be patient, they will all work it out.
But since I started using a mac, they work flawlessly. ?
even a retard can figure that out. The problem was, it would put itself on the start up items every time I opened quicktime. As far as keeping it from doing that, you got me there.
Talk about sucking. Fortunately, Entourage (the Mac version of Outlook) only crashes itself and doesn't take anything else out with it.
And Word? Forget the shortcut keys (at least with Word in Office 2004 for Mac). Having to click a button at the bottom of the screen to toggle between "insert" mode and "overstrike" mode instead of using a key like "insert" really kills the touch-typing...
If you keep the crap Apple writes off your machine, the damn thing just works...
But what else can you expect from the clowns that gave us QuickTime, an application with more holes then the entire MS OS?
"More than yours, Mr. Vegan."
Well, that is pretty interesting since I was able to tell this was an Apple issue and not one with Vista or the OEM. Others here were able to make that distinction as well, and yet you failed.
Perhaps you may want to recount those brain cells again.
Speaking as someone who's tried supporting a 3D app on Windows, I can say that lack of a good driver update practice makes developing advanced functionality on Windows a serious pain.
Are you saying that it's impossible to write code that will crash a Mac??? I find that really, really hard to believe.
And are we sure it was application code in iTunes that caused the crash and not the low-level driver code? My instinct leans toward the latter. I've been using Vista since Release Candidate 1 on multiple machines, and this is the second BSOD I've seen. In neither case was it the application, but the driver that caused the OS to crash. Two crashes in two years - I'd say that's pretty stable.
Though IMHO, methinks someone forgot a try...catch block somewhere if there's a BSOD involved.
Folks, please do not let his comments spoil or influence your opinion of Apple products. They are very good products and have their place in the market. These individuals tend to be a bit over the top and should not be treated as a representative of the average Apple customer.
Maybe they need to quit making fun of the competition and fix their own problems.
When something that is not working properly
usually its hardware related which the ipod is hardware
happens in OSX and Linux as well
iTunes installed its own new USB storage device driver that replaced the original Windows one. That's the problem. When you delete the Apple supplied driver and restore the original Windows one, it works perfectly.
Apple took a perfectly working system and replaced system drivers without telling the end user that it was doing so. This problem is 100% caused by Apple's installation. The suggestion they make that you should update all your other non-Apple drivers to avoid conflicts is just incredibly obnoxious. I'm sorry Apple, but you broke it, you fix it. Don't blame others for your mistake.
The world does not revolve around Apple or their ego. Get over it.
As a add on hardware developer (Apple) with years of experience it only takes a micro second of common sense and logical to figure out that it IS YOUR RESPONSIBILITY to ensure that your uses enjoy an uneventful install and certainly their hardware does not completely crash a system. Kindergarteners are expected to play nicely with the other children, are they not? It works exactly the same way with add on hardware peripherals.
It's called testing (pardon my sarcasm), and if it didn't happen, no one would be able to buy any peripheral without experiencing a nightmare scenario such as this. The school bully is taught that they must get along or suffer possible repremand or expulsion when they do not play nicely with the other children.
And let me address the issue of it bringing down the OS versus iTunes. You only need a rudimentary knowledge base of how peripheral hardware drivers work to understand that the driver is independent of the software that uses it. Once the OS has loaded the driver and everything is working nicely, then it can make it available for any application to use.
So if anything is going to crash, it's going to be the OS way before any application (iTunes) has the opportunity to use it. Witness the results of whats happening. The instant they plug in the iPod, the system crashes. So- it's imperative that the driver be tested not only with the OS but with other commonly used peripherals.
Mind you I'm not saying every peripheral out there, only the most commonly used ones (like HP printers, the #1 printer company in the world, and Logitech, the #1 webcam company in the world, and others).
This will ensure that the vast majority of users have no problems. And when the rare ones do occur, a tech rep can assist them work through the issue to correct it. You avoid these kind of large issues on a grand scale (all windows users) while keeping your reputation in tact, and only need to correct the little issues (occasional users that had old or obscure peripherals) in a manner that allows business to continue moving forward successfully and customers are staying happy and looking forward to the next updates and new product introductions.
Every Apple fanboy here should remember that MS has PARTNERD WITH MANY COMPANIES to submit their drivers for compatability and certification process.
This is what I call getting involved in customer satisfaction.
They do this you apple fanboys to make sure that most vendor's applications and peripherals work stable with the OS.
So listen just because you don't like any version of Windows Get off everyone's back and accept the fact that this is Apple's fault and their rational of pushing their products to people and never admitting do doiing anything wrong.
Hey Apple fanboys, can you explain if Apple is so perfect why there has been so many patches to their OS, Browser, Phone, Ipods in the recent two months.
More to the point, if apple is so perfect why are consumers briinging lawsuits agains them and ATT with the Iphone Problems.
So you Chill, yeah they will work them out, if they stop blaming everyone else so that their STOCK doesn't got down the way it will, as they become more interested in just pushing products with incomparabilities, instead of treating you apple software and users with more respect for you hard earn money that is just helping them put more in their packet.
Another non spoken fact, is that they go around restricting what they sell on their online store, simply because they want to be in charge of everything so that they can make more money for their stock holders.
Another non spoken fact, is that they only reason why Apple is still around is because they adapted Intel technology in their restrictive computer components.
This made is easy for them to sell quality computers which helped them rebound from future stated death.
What about the fact that is ok to bundle Itunes, with what ever the name is Quick something. But it should not be forced down peoples throat, by having to have both or nothing. Right, I am correct, i can install Itunes, without the other.
Is this not called a monopoly, why do they get away with. Microsoft try making IE part of the operating system. they paid big, but obey the laws put upon them.
How is apple doing this with Itunes and Quicktime.
Now I am chill. I am just going to have my favorite beer and relax.
LOL TO ALL.
GEO
- by GEO2003 September 12, 2008 7:09 PM PDT
- Aggree with you Super2, this is entirely Apple's fault.
- Reply to this comment
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Showing 1 of 2 pages (57 Comments)Every Apple fanboy here should remember that MS has PARTNERD WITH MANY COMPANIES to submit their drivers for compatability and certification process.
This is what I call getting involved in customer satisfaction.
They do this you apple fanboys to make sure that most vendor's applications and peripherals work stable with the OS.
So listen just because you don't like any version of Windows Get off everyone's back and accept the fact that this is Apple's fault and their rational of pushing their products to people and never admitting do doiing anything wrong.
Hey Apple fanboys, can you explain if Apple is so perfect why there has been so many patches to their OS, Browser, Phone, Ipods in the recent two months.
More to the point, if apple is so perfect why are consumers briinging lawsuits agains them and ATT with the Iphone Problems.
So you Chill, yeah they will work them out, if they stop blaming everyone else so that their STOCK doesn't got down the way it will, as they become more interested in just pushing products with incomparabilities, instead of treating you apple software and users with more respect for you hard earn money that is just helping them put more in their packet.
Another non spoken fact, is that they go around restricting what they sell on their online store, simply because they want to be in charge of everything so that they can make more money for their stock holders.
Another non spoken fact, is that they only reason why Apple is still around is because they adapted Intel technology in their restrictive computer components.
This made is easy for them to sell quality computers which helped them rebound from future stated death.
What about the fact that is ok to bundle Itunes, with what ever the name is Quick something. But it should not be forced down peoples throat, by having to have both or nothing. Right, I am correct, i can install Itunes, without the other.
Is this not called a monopoly, why do they get away with. Microsoft try making IE part of the operating system. they paid big, but obey the laws put upon them.
How is apple doing this with Itunes and Quicktime.
Now I am chill. I am just going to have my favorite beer and relax.
LOL TO ALL.
GEO
JUST WANTED TO ADD.
I have used and tested both Itunes and QuickTime, I understand the use of Itunes, every MP3 player manufacturer ties their hardware to a particular application that gives them more expossure.
However, If I am not mistaken, Cnet Rated Windows Media Player an Editor's Choice Award.
And in my usage of QuickTime and WMP-11 I Prefer Media Player, so even If I wanted to buy an Ipod, I will never do, until Apple stops showing down my esophagus QuickTime.
Cheers to All.