Research In Motion could not have picked a worse week for its service to go down.
BlackBerry subscribers throughout the world experienced disruptions in service for several days owing to problems with equipment in RIM's data centers. Customers in the U.S. and Canada were without access to e-mail and BlackBerry messaging Wednesday in an outage that had already been hounding subscribers in Europe, the Middle East, and Africa since Monday.
RIM's CTO for software, David Yach, told reporters on a conference call that the outage was caused by a failure of a core switch at one of the company's network operation centers in Europe and then a failure in redundant backup systems. As European systems cratered, a backlog of data piled up on BlackBerry servers.
Not only has RIM seen profits sink and revenues fall as sales of the BlackBerry weaken in key markets, but rival Apple is launching its much-anticipated new
iPhone 4S on Friday as well.
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