A massive data outage for Sidekick handheld users has become a massive PR headache for Microsoft and carrier T-Mobile.
A massive data outage in Microsoft's Danger unit left many T-Mobile Sidekick users without access to their calendar, address book, and other key data. However, things got even worse as Microsoft said in a statement that data not recovered thus far may be permanently lost. Microsoft and T-Mobile have not said how many of the roughly 800,000 Sidekick customers have lost data.
T-Mobile USA has, at least temporarily, stopped selling all models of the device as the company continues to investigate the recent problems.
T-Mobile later said that it may yet be able to recover Sidekick users' information. Those who do suffer permanent data loss will get a $100 "customer appreciation card" good toward T-Mobile service or products.
Not surprisingly, a number of lawsuits have been filed, including two in federal court in Northern California that allege both negligence and false claims on the part of Microsoft and T-Mobile.
Sidekick's lesson: We learn by failing
Unanswered questions loom large in Sidekick fiasco
Sidekick users share their horror stories
Deaf users sound off on Sidekick outage
Microsoft: We've recovered most Sidekick data
With outage, Sidekick service loses its footing
Microsoft wasn't alone in suffering high-profile data headaches:
Growth of Facebook leaves MySpace in dust
Levinson quits Google's board
Business as usual in search market share
Intel CEO remarks on Netbooks, Windows 7
Intel, AMD feud over evidence in antitrust case
Windows 7 holes, along with fixing up zero-day flaws in SMB and IIS offerings.
Adobe fixes 28 holes in Reader and Acrobat
Internet breaks in Sweden after DNS maintenance error
Using Windows 7 to 'Elevate Miami'
Microsoft taps the 'Family Guy' to sell Windows 7
Where the clean-tech jobs are
Samsung delivers Blockbuster, Amazon on-demand video