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May 27, 2009 1:29 PM PDT

TiVo loses $4 million

by Erica Ogg
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This post was updated at 3:45 p.m PT with information from the earnings call.

TiVo on Wednesday reported a loss of $4.1 million, or 4 cents per share, for the first quarter of fiscal year 2010.

It's a letdown for TiVo, which a year ago recorded a $3.6 million profit. The Alviso, Calif.-based maker of digital video recorders had been anticipating a $6 million to $8 million loss for the quarter ended April 30.

The company's technology and service revenue was $48.5 million, down just more than 12 percent from last year's $54.4 million. But TiVo did see an uptick in revenue from the sale of DVR hardware, up from $6 million a year ago to $6.4 million during the most recent quarter.

About 37,000 more people bought subscriptions to its DVR service directly from TiVo, to bring the current total of all subscribers to 3.2 million.

CEO Tom Rogers put a positive spin on the results during Wednesday's conference call with analysts. He called it "a solid quarter" and said he believes TiVo "started fiscal (year) 2010 off on the right foot."

He stressed the company's strategy of becoming a single destination for all video entertainment, whether it's content from cable, satellite, or streaming over broadband.

Though TiVo essentially invented the DVR market, it's never been able to capture a mass audience on its own. It did manage to eke out a profit last fiscal year of $104 million, or $300,000 without counting the large sum it was awarded from its lawsuit with EchoStar last fall.

To increase its subscriber base, it has relied heavily on partnerships with companies like DirecTV, Cox Cable, and Comcast, which is beginning to roll out its TiVo service in a few markets. Recently TiVo has added more streaming-video options through partnerships with Blockbuster, Netflix, and Amazon HD.

Looking ahead to next quarter, TiVo anticipates a net loss between $6 million and $8 million.

TiVo stock was down 2.9 percent to $6.78 per share in after-market trading.

Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her non-work life, she's a history geek, a loyal Dodgers fan, and a mac-and-cheese connoisseur. E-mail Erica.
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by Bobby_Bojangles May 27, 2009 2:45 PM PDT
Tivo's financial situation always amazes me. I have been a TIVO fan and user since 2002 (7 years!). I love the product and own multiple DirecTV tivo devices. When I first got one, I would have guessed that TIVO would be THE company to own...

Sadly, its never been that way. Despite the fact that Tivo is a household name, the company itself doesn't profit from the name recognition. I think part of that is that not enough consumers actually got to own a true Tivo before owning the DVR's provided by satellite and cable companies, which, in my understanding, are inferior to true Tivo's... But if you never had a Tivo, you wouldn't know what you're missing.

So Tivo suffers from the classic brand name problem other companies have faced. Kleenex (facial tissues), Q-tips (cotton swabs), etc. We use the brand names to describe products that aren't really made by the brand name company. So the name gets co-opted without the origin company reaping the benefits.
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by Seaspray0 May 27, 2009 8:47 PM PDT
I've always refered to similar devices as DVR's. Pretty much everyone has heard of Tivo, but I seldom hear people refer to DVR's as TIVO's. I've never had a tivo so I don't know what the quality difference is. Maybe someone will post it.
by Renegade Knight May 27, 2009 8:51 PM PDT
Why rent what should be free?

A DVR is just equipment. A TV guide is all you need to make a DVR rock and roll. Since the Cable/Satallite operators should be giving you the TV guide as part of the service the only thing TiVo has to sell is a "better" version of what should be free.
by halihassan May 27, 2009 8:46 PM PDT
Tivo makes good products but the service fee has always prevented me from purchasing or recommending their products. $12.95 a month for TV guide information? I pay less for Netflix per month and feel like I'm getting a better value. And BeyondTV is only $99 and works great!

Drop the service fee, start charging for software updates (as needed), and subsidize the TV guide information with partnerships like Netflix and Blockbuster and I think you'll get a ton more customers.
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by SergeM256 May 28, 2009 6:32 AM PDT
I don't really understand this TiVo business - paying $12 a month for TV guide seems like strange thing to do. I would like to buy hardware and do my own programming. Problem is - I couldn't find DVR with TV tuner that works without TiVo subscription.
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by paulcjones May 28, 2009 6:57 AM PDT
Tivo is getting left behind. They have the superior product, but there is no awareness of this being pushed by the company - no one knows why a Tivo is better than the DVR they get from their cable company.

They need to charge less for the hardware, get their software spruced up and more open (I'd *love* a web interface to my season passes, or online control / streaming of my tivo!) and sink some cash into explaining why a Tivo is better than a cable DVR or a MythTV box.
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by kieranmullen May 28, 2009 7:57 AM PDT
Many PC's come with Windows Media Center which has a built in DVR and guide listings available at no cost. Why should listings cost anything? They did not cost Tivo anything. Most likely they have feeds from other companies. I sersiously doubt that anyone is there inputting the names. So what are the charges for? Bandwidth? It should be $2 a month at most.


[CNET editors' note: Prohibited content deleted.]
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by sjschaef May 28, 2009 8:16 AM PDT
I have been using TiVo since 2004... and I have to tell you that it is worth every penny of the monthly service fee.
Yes you get a 'Tv Guide" but it is so much more, especially in the past couple of years.

1) 'Tv Guide' but the interface itself is what really sets TiVo apart.
2) The ability to pause, rewind, fast forward TV (all DVRs do this) Season Pass manager, etc...
3) Learns what you like and recommends other programs.
4) Streaming music and pictures from my home network.
5) Netflix and Blockbuster streaming
6) Amazon movie rental/purchase (this is the only way I watch movies at home)
7) A Bunch of games
8) Lots of media like podcasts, TiVo only videos etc.
9)TiVo to Go!!! transfer shows to my laptop and watch them anywhere (great when there is no internet)..
10 ) Compatible with Slingbox.
11) Can scheudle things online while away from home.

TiVo has changed the way I watch TV.... no way I can go back.
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by kfdodgerfan May 28, 2009 8:18 AM PDT
When is the DirecTV HD Tivo coming out?
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