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Microsoft, Verizon rate low among IT pros

Microsoft and Verizon may need to learn a thing or two about customer service from IBM's Informix, according to a report released Wednesday by market researcher VendorRate.

Among IT professionals questioned, Microsoft's customer satisfaction ratings for the second quarter dropped in three key areas.

Out of a score of 100, Microsoft's server and infrastructure software rated 55, a 17 percent decline from the first quarter; its operating systems scored 67, down 9.5 percent; and its applications came in at 64, an 18 percent dip.

"Microsoft was cruising along with satisfactory scores in earlier reports, but … Read more

SF Giants bring new tech out to the ballpark

SAN FRANCISCO--Could changing phone systems pay a big-league baseball player's salary? To hear Bill Schlough, the CIO of the San Francisco Giants tell it, the answer is a definite yes.

Last winter, the team migrated to a new $1 million-plus VoIP telecommunications system from ShoreTel for its ballpark, AT&T Park, abandoning its legacy system, which--ironically--was provided by AT&T. According to Schlough, the old system cost $490,000 annually, while the new setup for the 457 phones at the ballpark run the team just $135,000 a year.

Given that the minimum salary for Major League … Read more