Salesforce.com is again expanding beyond its customer-relationship management roots with an acquisition designed to broaden its service and platform.
The company has acquired InStranet, a Chicago-based maker of call center software, for approximately $31.5 million. The buy gives Salesforce.com technology that it will use both for its internal customer service purposes, and for a new software-as-a-service offering expected to launch within 18 months, the company said.
InStranet makes so-called knowledge base management software, which can improve companies self-service support functions by making it easier for customers to find answers to common support questions.
Salesforce.com plans to … Read more