retail

Apple hits record revenue per store visitor, says analyst

Apple stores continue to outpace the rest of the retail industry in sales per customer.

The company took in record revenue per visitor of $57.60 during the first quarter, mobile analyst Horace Dediu said Monday in his Asymco blog. That's up from $51.75 per visitor in the first quarter of 2012.

At the same time, the number of visitors rose by 7 percent from the prior year's first quarter. And the average revenue per Apple store reached $13 million for the quarter, its highest number ever for a non-holiday quarter, Dediu noted.

The average number of … Read more

Microsoft continues its kiosk kick, will open new 'specialty stores'

Microsoft's brick-and-mortar store expansion is increasingly happening via "specialty stores," which are kiosks and small storefront-type outlets, typically located in shopping centers and malls.

On May 8, Microsoft announced it will be opening four new specialty stores in May and June. The four newest locales: Roseville, Calif.; Arlington, Texas; Novi, Mich.; and Seattle. In April, Microsoft opened five new specialty stores.

According to Microsoft's Store locator page, there are a total of 34 specialty stores in the U.S. and Canada that are open now and/or opening soon. That's out of a total of … Read more

J.C. Penney apologizes for former Apple exec's moves

J.C. Penney has launched a new ad campaign apologizing for the decisions made under Ron Johnson, its former chief executive and Apple's one-time retail chief.

The new ad, posted to YouTube, focuses people in different locations as a narrator acknowledges the company's recent mistakes that left customers unhappy and pushed revenue down billions of dollars.

"It's no secret, recently J.C. Penney changed," the narrator says over the ad. "Some changes you liked and some you didn't, but what matters from mistakes is what we learn. We learned a very simple thing: … Read more

JC Penney's begging ad criticizes former Apple exec

It wasn't us, it was him.

Yes, that man with the weird ideas we hired from Apple. He made us do all those things that drove our customers away in droves.

So now that he's gone, please come back. We beg you. We'll be the old JC Penney. The one you all loved.

Although maybe you didn't all love it enough to keep shopping there, which is why we hired the man with weird ideas from Apple.

But we were wrong. You were right. Well, many of you. We think.

This seems largely the subtext of a new ad released by JC Penney.… Read more

eBay, retail partner to open NY shop with touch-screen window

NEW YORK--eBay is working with Kate Spade on a pop-up shop in New York that will feature a digital touch-screen storefront window, the e-commerce and digital payments giant said Tuesday.

CEO John Donahoe, speaking at the TechCrunch Disrupt conference in New York earlier today, said the store will launch this summer and will allow eBay to reach consumers away from its traditional Web site. Donahoe at the time did not name the retailer.

An eBay spokesperson later told CNET that Kate Spade Saturday will be the partner for the pop-up shop. The spokesperson didn't provide other details about the … Read more

Apple to open first Berlin store on May 3

Apple's plans to increase the number of retail stores it operates around the world are in full swing in Germany.

The company posted to its German site today that its first store in Berlin will officially open its doors on May 3. Oddly, Apple will open the store at 5 p.m. local time, rather than in the morning, as it has in previous store openings.

The Berlin Apple Store will be open from 10 a.m. local time to 8 p.m. local time Monday through Saturday. It'll be closed on Sunday.

(Via 9to5 Mac)

LG to expand retail stores in emerging markets, WSJ says

Samsung's not the only Korean electronics company expanding its retail footprint. LG also plans to open more stores this year, according to a news report.

LG intends to increase the number of its retail stores in emerging markets to boost its market share in smartphones and build a bigger reach for its consumer electronics, according to The Wall Street Journal (subscription required). The publication, citing LG Global Marketing Officer Ki Wan Kim, said the company plans to grow the number of LG-branded shops by as much as 20 percent above the current level of more than 3,000 stores. … Read more

Head of unofficial Apple retail labor union departs

Less than two years after founding the beginnings of a union for Apple retail employees, its leader is leaving the company.

Cory Moll, who has been with Apple since 2007 and founded the Apple Retail Workers Union, is leaving his job by his own choice. He announced the news on Twitter tonight:

Tomorrow will be my last day at Apple.

— Cory Moll (@CoryMoll) April 9, 2013

"I feel that the time has come to go explore the world, discover new opportunities and learn new skills," Moll said in an e-mail. His last day is tomorrow, where he'll … Read more

Former Apple retail boss Ron Johnson out at J.C. Penney

Ron Johnson, J.C. Penney's chief executive and former Apple retail chief, is out at the clothing retail giant, CNBC reports.

Johnson joined J.C. Penney in November 2011, after spending more than a decade at Apple, building and growing its retail empire.

That success did not equate at Penney's, where Johnson attempted to run the more than 1,100-store company as what he referred to as "a startup." That initially included getting rid of sales events, in place of fixed pricing. Johnson also tried to add high-tech features to the store, like free Wi-Fi and … Read more