As I've said before, in coverage of Satisfaction and SupportSpace, if you want to get good support for the products you own, your best bet is usually to skip calling the official support line and find other real users of your product. Somewhere out there, you can be sure, there's a geek who knows the ins and outs of the ice maker on your Frigidaire. Or at the very least, how to troubleshoot your HP Windows Home Server box.
And now, finally, someone's trying to bring those geeks back to the companies that could really use them. … Read more