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Amazon, Apple, Netflix tops in customer satisfaction
Online stores scored record sales this holiday season, but it's not just low prices and a tentatively improving economy that may have brought in the buyers.
Though customer satisfaction with the top 40 online retailers dipped 1 percent this year, scoring 78 out of 100, that number still proved much higher than in prior years, according to survey results released yesterday by ForeSee Results.
Among the online businesses tracked in ForeSee's E-Retail Satisfaction Index (U.S. Holiday Edition), Amazon, Netflix, QVC.com, Avon.com, LLBean.com, Newegg.com, and Apple.com were highest in customer satisfaction, each scoring … Read more
