If you want a customer service answer on Twitter, you'll have your best luck tweeting Zappos or LLBean. (Assuming that's where you did your shopping.)
Out of the top 25 online retailers, Zappos and LLBean proved the most responsive on Twitter, answering 100 percent of customer tweets within 24 hours, according to STELLAservice, an independent rater of online customer-service performance that posted its findings in a blog entry posted today.
The other top retailers answered an average of 44 percent of customer services questions.
For the study, mystery shoppers tweeted daily customer service questions to the Twitter accounts … Read more