e-tail

Can Amazon push Netflix out of limelight?

For years, Amazon appeared to be a big pushover when it came to delivering Web entertainment.

During the early part of the Internet Age, Amazon shipped CDs and DVDs to customers who ordered them via the Web and CEO Jeff Bezos' company became synonymous with Web music and movies. Then Apple's iTunes, and Netflix, laid waste to physical discs by delivering digital downloads and streaming video, and Amazon quietly drifted to the back of the pack.

But today Amazon flexed some muscle of its own by announcing it would stream movies for free to people who subscribe to the … Read more

Visa, Mastercard fail Web shoppers again

commentary Internet shoppers once again have reason to question whether Visa and MasterCard are the best means for buying online.

People have taken to Twitter and online forums to express shock about a compelling expose published in The New York Times on Friday. The story focused on an online retailer with a dubious history of customer service that included responding to complaints from unhappy patrons by allegedly threatening their lives. The newspaper reported that Vitaly Borker, a resident of New York, had generated so many complaints from selling eyewear on his site, DecorMyEyes.com, that all the negative comments had … Read more

Marketers in credit card scandal start lobby effort

Representatives from some of the post-transaction marketing firms now under government scrutiny for allegedly duping consumers into signing up for membership programs are trying to whip up support on Capitol Hill.

According to my sources in Washington, D.C., some of the marketers have sent representatives to meet with individual lawmakers about taking up their side as the U.S. Senate commerce committee continues to investigate the practices of three firms: Webloyalty, Affinion, and Vertrue.

These companies, all based in Connecticut, are accused by Sen. John Rockefeller (D-W.V.), the committee's chairman, of misleading as many as 30 million … Read more

Would you like an iPod with those shoes?

Sometime in the next few weeks, shoe e-tailer Zappos.com will launch a new interface that lets consumers buy lipstick and MP3 players along with Birkenstocks and Nikes.

The company is preparing to do a soft launch of the new, cleaner look to around 1,000 customers before deciding on a formal plan, CEO Tony Hsieh said. "Frankly I'm kind of surprised that what we put on sells, how our customers find it. The new site is built for easier navigation and searching, with multiple categories in mind," he said.

The site design changes, along with the … Read more