What my disabled iPod Touch says about the state of Apple's customer service
First, a bit of history:
Back in August of last year, I wrote an article titled, "Why I regret buying an iMac." The hard drive in my $2,000 iMac had died after 22 months and when I went into an Apple store to see if Apple would help me out, particularly after the company had already recalled the drives in 2011 iMacs (I had a 2010 model), I was told by the geniuses in the Apple Store that since I hadn't bought Apple Care there was nothing they could do for me except replace the drive … Read more
