Today we're talking about one my favorite topics: food. Dining out, to be precise. I wrote a story in December about how at least one San Francisco restaurant owner, Mark Pastore of Incanto, had problems with OpenTable, the restaurant reservation service. I thought it was an interesting snapshot of what the Web has done time and again: upset and upend well-established business models, sometimes with unexpected and negative side effects that go along with the numerous upsides.
There are several companies affecting the restaurant business. OpenTable radically changed the way restaurants fill their seats. Yelp changed how people get reviews of restaurants, effectively killing Zagat's lock on the mobile guidebook market. Modern Web 2.0 and mobile darlings like Groupon and Foursquare are continuing to change what people pay for dining out and how they find out about restaurants.
There are lessons to be learned here that affect all small and local businesses, and that's what we are discussing today, with two guests intimately familiar with these issues.
First up, Incanto's Mark Pastore. Mark is a well-known and unconventional restaurateur and stands out in San Francisco, where it's hard for any dining establishment to get noticed. (He also owns Boccalone.)
Also joining us: John Li, co-founder of Menuism.com, a local Web start-up for reviewing restaurants and dishes. John and his team are in the middle of "dining meets Web space" and trying to break into the big leagues, and he can tell us what that's like.
Subscribe: iTunes (MP3)iTunes (320x180)iTunes (640x360)Podcast RSS (MP3)Podcast RSS (320x180)Podcast RSS (640x360)
Some of our discussion points… Read more