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Enterprise software: A tour of the year ahead

This was originally posted at ZDNet's Between the Lines.

Despite the recession, 2009 is going to be a critical year for all of those key vendors that best describe their turf in acronyms--CRM, ERP, BPO, and perhaps a relatively new one: VRM.

Those acronyms, which stand for customer relationship management, enterprise resource planning, business process outsourcing, and vendor relationship management, respectively, are going to be more than just jargon in the year ahead. They are going to be critical to businesses, as they ponder upgrades, stand pat, or try to figure out how to revamp.

CRM: Get ready for … Read more

Indian outsourcing feels credit-crunch squeeze

Indian outsourcing companies are likely to be affected by the economic downturn in the U.S., an Indian trade body has warned.

The National Association of Software and Service Companies (Nasscom) said on Tuesday that the continuing "turmoil" in the U.S. financial markets would be likely to have a negative effect on Indian business process outsourcing (BPO) contracts, in the short term.

"The Indian IT-BPO sector is an integral part of the global ecosystem and is likely to be impacted in the short-term (two to three quarters), as clients become cautious in their discretionary spending and … Read more