This was originally posted at ZDNet's Between the Lines.
Despite the recession, 2009 is going to be a critical year for all of those key vendors that best describe their turf in acronyms--CRM, ERP, BPO, and perhaps a relatively new one: VRM.
Those acronyms, which stand for customer relationship management, enterprise resource planning, business process outsourcing, and vendor relationship management, respectively, are going to be more than just jargon in the year ahead. They are going to be critical to businesses, as they ponder upgrades, stand pat, or try to figure out how to revamp.
CRM: Get ready for … Read more