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USAToday

Study: Facebook at bottom on customer satisfaction

Facebook may be one of the most popular Web sites around, but it doesn't seem to be one of the most loved.

The social network scored dead last in a new study out today that tracked customer satisfaction among a variety of Web sites and companies. Produced in partnership with analytics firm ForeSee Results, the 2011 American Customer Satisfaction Index E-Business Report analyzed how users feel about news sites, search engines, and social networks.

Although Facebook's reputation actually grew 3 percent from last year to reach 66 out of 100, the site was at the bottom of the … Read more

Attackers booby-trap searches at top Web sites

Updated at 11:22 a.m. PDT Saturday to include a comment from Wal-Mart.

A million search queries have been "poisoned" at dozens of well-known Web sites over the past several weeks, according to security analyst Dancho Danchev.

Attackers are using programming errors to hijack keyword searches by automatically attaching malicious HTML code to specific search queries. Unwitting visitors who type in the selected key words while performing a search at the affected sites are then redirected to booby-trapped Web sites.

This is where the attackers attempt to install malware onto the victims' computers.

Among some of the … Read more