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Comcastcares

Major outage hits Comcast customers

Comcast subscribers from Boston to Washington, D.C., found themselves without Internet access Sunday night after a major outage affected parts of the East Coast.

Reports first seemed to surface on Twitter last night from Comcast customers tweeting that their Internet service had gone down. Comcast's own customer service Twitter feed, known as Comcastcares, confirmed the outage, initially pointing to an issue in Boston but soon revealing that the problem was more widespread.

Comcast spokesman Charlie Douglas told CNET through e-mail that last night Comcast engineers identified a server issue that affected Internet service for customers primarily in the … Read more