Enterprise services and support

Microsoft touts Office 365 buyers that dumped Google Apps

There are a lot of businesses that pay for office suites, but two days before the Google I/O show, Microsoft spotlighted three that picked its Office 365 after trying Google Apps.

Google got a head start with Google Apps, the online service that includes Gmail, Docs, Sheets, and Slides. But Microsoft has a massive customer base using its old-school Office products who are natural candidates for moving to Microsoft's online suite.

Three customers -- Sensia Halsovard, Sepco III, and Arysta LifeScience -- all picked Office 365 "after having deployed or piloted Google Apps," Microsoft touted Monday. … Read more

Microsoft moves to match Amazon Web Services

Microsoft wants the world to know it is ready to go head-to-head with Amazon Web Services on both features and price.

As expected, Microsoft today announced that its Linux and Windows Server virtual machines (VMs) on Windows Azure are now generally available and ready for deployment. These are the persistent VMs that Microsoft publicly unveiled last June, and which provide users with a way to run existing Linux and Windows Server apps in the Azure cloud without having to completely rewrite them.

Microsoft announced last year that these persistent VMs will allow users to run Windows Server 2008 R2, Windows … Read more

Microsoft buys analytics firm Netbreeze, readies CRM updates

Microsoft has acquired Netbreeze, an analytics company whose social-monitoring tools Microsoft plans to integrate with its CRM offerings.

Microsoft officials made the acquisition announcement on the opening day of the company's annual Convergence CRM/ERP conference in New Orleans. Microsoft executives declined to discuss the price or other particulars of the purchase.

The Softies also shed light on the next two updates to its Dynamics CRM offerings during the keynote presentation.

The first update, code-named "Gemini," will be an updated version of the MarketingPilot marketing-automation technology that Microsoft acquired last fall when it bought MarketingPilot. The new … Read more

Microsoft to further integrate Yammer with Office this summer

Buried in a press release on Yammer momentum are a couple of new details about Microsoft's plans for integrating Yammer with SkyDrive Pro and Office Web Apps by summer 2013.

From the February 20 press release:

"SkyDrive Pro was previewed at the recent SharePoint Conference, and Yammer is implementing it as the underlying platform for file storage. In addition, Yammer is enhancing the ability to preview and edit files directly within Yammer feeds using Office Web Apps. The combination of these capabilities will dramatically enhance a user's ability to create, collaborate, share, and discover content within Yammer. … Read more

Microsoft to start connecting Skype and Lync by June 2013

Microsoft provided an updated road map for its Lync unified-communications platform today, the opening day of the company's first Lync Conference in San Diego.

The biggest piece of news is that Lync-Skype connectivity/federation is coming later than many expected. The first piece of that connectivity --- sharing of presence, instant messaging, and voice across the two services -- will be available to all Lync users as of June 2013. Video connectivity between Skype and Lync isn't coming until sometime in the next 18 months, executives confirmed today.

Customers who were testing Microsoft's Lync 2013 last year … Read more

PC market much worse than expected, says analyst

The PC industry fared worse than anticipated last quarter and will continue to face rough waters ahead, according to J.P. Morgan analyst Mark Moskowitz.

In an investor's note out today, Moskowitz noted that Gartner saw a drop in PC shipments last quarter of 8.3 percent from a year ago and an increase of only 2.5 percent from the second quarter. Those results trailed Gartner's estimates of a decline of just 2.1 percent from a year ago and growth of 9.4 percent from the previous quarter.

"While investors had been preparing for a … Read more

Microsoft is now your 'devices and services' company

Microsoft really wants to make sure its shareholders, customers, partners, and competitors realize it's not just a big software company anymore.

In an October 9 letter to shareholders, part of Microsoft's just-released fiscal 2012 annual report, CEO Steve Ballmer repeated his new "devices and services company" mantra to drive it home.

Ballmer hasn't (yet) chanted "devices, devices, devices" in front of any public or private audiences (that we know of, at least) in the way he once, in 2006, infamously chanted "developers, developers, developers."

But he told The Seattle Times a … Read more

Microsoft, pushing Windows 8, makes Wi-Fi free in NYC and SF

Microsoft is sponsoring some free Wi-Fi sites in New York and San Francisco to drum up interest in Windows 8.

Six different Manhattan subway stops will feature free Wi-Fi starting immediately, and another 200-plus hotzones across the city will light up November 1. The subway locations are supported by Transit Wireless, which provides Wi-Fi service for travelers riding the rails underground.

Residents of San Francisco can surf at Microsoft's expense at hotzones in such locations as Union Square, Fisherman's Wharf, UN Plaza, the Financial District, and Nob Hill. The hotzones in New York City and San Francisco all … Read more

Microsoft acquires security authentication provider

Microsoft announced today that it has bought PhoneFactor, a provider of multi-factor authentication.

PhoneFactor offers organizations different ways for their employees to access key software and services without relying just on passwords or security tokens. The company's specialty is phone authentication, but it also provides authentication through text messages.

Timothy Sutton, PhoneFactor CEO, described the concept in a blog, saying that "when we initially launched PhoneFactor, we had a vision to deliver strong authentication as a seamless part of almost every process where an individual needs to access confidential or proprietary data." He added that "phones … Read more