The cloud backlash

There's no doubt that the recent "partial failure" of the Amazon Web Services cloud computing platform is giving enterprises, service providers, and developers pause--and will continue to do so for months to come. Amazon called the outage "partial" and a "degradation," but it was a very big deal. A significant part of Amazon's flagship EC2 (Elastic Compute Cloud) was offline for a day, as were the related EBS (Elastic Block Store) and RDS (Relational Database Service) offerings. The failure affected only the northern Virginia data center ("US-East"), and the majority … Read more

The end of comity in IT

Comity (noun):

A state or atmosphere of courtesy, considerate behavior, and mutual respect towards others; harmonious relations.Friendly understanding and mutual recognition between entities such as corporations, organizations, and nations.Something increasingly scarce in the IT industry.

IT started as a vertically integrated industry. Companies like DEC and IBM built almost everything from CPUs to application software themselves. But the last 30 years moved IT to a "horizontal" business model. Most vendors built components that would be later integrated by systems vendors, implementation partners, or customers themselves into "the complete solution." The rise of networking and &… Read more

Assembling the IT emergency kit

Much of the world is consumed watching the coverage of the enormous disaster that recently struck Japan. As if a massive earthquake and subsequent major tsunami didn't cause enough death and destruction, they unleashed a cascade of failures that led to serious nuclear power plant accidents that have yet to be contained, and that threaten lives and indeed the inhabitability of an entire area of Japan. It's simply horrific.

We humans think that we're in control of, well, everything. We have plans and lists and goals and policies and fallback positions. Then something like this comes along … Read more

Living in a VM world

The big industry event about virtualization is VMworld, usually held in late Summer / early Fall. You don't have to wait for VMware's conference, however, to find yourself in VM World. We now live in it, every day.

It's really quite amazing how quickly virtualization has swept through, and become ensconced in, IT. Data centers have--for decades--been famously conservative when it comes to introducing changes that might threaten to disrupt production applications. For years, whenever we'd ask operationally focused IT managers about introducing new control software--for workload management, service provisioning, automated orchestration, and so on--we always heard … Read more

Network, don't fail me now!

Everything in IT depends on the network.--and not just in an abstract, "need it occasionally" sort of way. The packets must flow for virtually every operation, every job, every transaction. Whenever packets drop, or links go down, we're disconnected and isolated. Information doesn't flow; apps don't work; users don't proceed. We need the network up and running, millisecond by millisecond, every millisecond of every day.

Our utter, urgent dependency won't lessen in the coming years. It will intensify--redoubling and redoubling again. Cisco calls its vision of the future "together." HP … Read more

Avoiding the cost of entanglement

Modern IT is very focused on economics. We talk endlessly about cost. We debate capital costs vs. operational costs--CAPEX vs. OPEX, in the lingo. We look at Total Cost of Operations (TCO) and we try to calculate our projects' Return On Investment (ROI). But even with all of these economic metrics, we miss an enormous source of costs: Our long-term entanglement with the products, technologies, and approaches we choose.

Long ago, we had a bright idea. "We could represent the year portion of dates with just two digits--that would save space!" We happily did that for a few … Read more

Online word processors: Awesome and primitive

I love that you can now write full, rich, graphical applications for the Web--even for core tools like word processors. As Stephen Shankland recently noted, Google Docs has evolved into something surprisingly useful, even for a professional writer. I second that opinion, and add that competitors like Zoho Writer are similarly powerful, usable, and useful--as are other "Office 2.0" apps for spreadsheets, presentations, project management, and other tasks. Cloud apps have come a long way, baby!

Online editors let you move your work easily to just about any connected computer, and they enormously facilitate live, real-time collaboration. … Read more

IT crisis: When the fire truck rolls

I was recently asked to help fix a high-visibility Web site that was performing poorly. I'd like to share some of the lessons--not learned, but reinforced--by the experience.

Fix the problem, not the blame. "We're in trouble! Help!" calls are fraught with embarrassment. Who, after all, wants to admit they have a problem? Many feel they "should" be able to "handle it ourselves," without sending up an emergency flare or asking for assistance. This latest was a straightforward "we can't get decent performance, and it's getting critical!" situation. … Read more

If virtual desktops great, why not used more?

Virtualization analyst Brian Madden asks an excellent question:

If VDI (virtual desktop infrastructure) is so great, then why aren't you using it?

It's a really good question, isn't it? Brian observes that however encouraged we are by the progress VDI has made, and however enthused we may be about extending the wins of server virtualization over into the desktop realm, we, personally, are not using desktop virtualization. You don't see analysts and developers doing so. And even the folks you meet from Citrix, Microsoft, Quest, VMware, and Wyse--the people selling VDI, for goodness' sake!--use traditional &… Read more