The technology industry loves to talk about anything that is new. Whether it's IT virtualization, SOA, or Web 2.0, venture capitalists, analysts, and the press team up and transform the latest thing into technonirvana.
OK, maybe this is just human nature, but in our business, it is important to remember that the IT triad consists of people, processes, and technology. In other words, enterprise technology ain't worth squat, unless a bunch of highly skilled nerds can monitor boxes, follow directions, and turn individual piece parts into a cohesive system.
Yup, the "people and process" part … Read more