Salesforce.com's tie-in with Google Apps makes Salesforce the complete center of the user's universe.
But in a new-school twist, neither of these applications completely locks you in. You can get your data out, if you need to (albeit somewhat painfully) from Salesforce, and since you have your Google e-mail stored outside of the Salesforce system, you can effectively leave whenever you want and resplit the applications, should you so desire.
While the technical details are not totally clear, this appears to be an example of Web-oriented architecture, or it at least demonstrates the idea that an abstraction layer allows for data to be more easily integrated. Or maybe it's PaaS (platform as a service)--I am sure it's some acronym.
The theoretical benefits of the combined service outweigh the negatives (mainly clarity around service-level agreements, security, and Google's perpetual beta tests)-at least for now. … Read more