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Study: Facebook at bottom on customer satisfaction

Facebook may be one of the most popular Web sites around, but it doesn't seem to be one of the most loved.

The social network scored dead last in a new study out today that tracked customer satisfaction among a variety of Web sites and companies. Produced in partnership with analytics firm ForeSee Results, the 2011 American Customer Satisfaction Index E-Business Report analyzed how users feel about news sites, search engines, and social networks.

Although Facebook's reputation actually grew 3 percent from last year to reach 66 out of 100, the site was at the bottom of the … Read more

Jet pack fails Fox news broadcast

Perhaps nothing even remotely associated with Rupert Murdoch could possibly be funny this weekend. Perhaps nothing even remotely associated with Rupert Murdoch could go right either.

But sometimes, when things go wrong, they can actually be amusing. So here (thank you so much, Gizmodo) is a Fox 5 News morning broadcast from the water in San Diego.

The producers clearly had a great idea. They had their presenter at the San Diego Yacht and Boat Show standing next to a man with a revolutionary aqua jet pack.

They were going to start the show by having Aqua Jet Pack Man take off. So very cute. And then.

Well, and then the JetLev R200 jet pack proved to need a little more rehearsal.

Or, more likely, it was the operator who wasn't quite ready to push the right button when the producer told him he was live.

Whatever the reason, there is something so very charming about the way that John, the man with pack, plummets straight into the water, almost taking the very fine and brave Fox 5 presenter with him.

I defy anyone who can still see and feel their feet not to lose a little equilibrium at the beginning of this video. Clearly, the JetLev R200 is a fine, fun machine that many will enjoy on future summer vacations. Indeed, the San Antonio Spurs' Tony Parker enjoyed one a few days ago in Saint-Tropez.

But he's merely a point guard, not someone who has to open what is, no doubt, San Diego's finest morning news show.

And no, I don't believe you can remotely hack an aqua jet pack.… Read more

Buzz Out Loud 1503: FTC needs to put that probe somewhere else (Podcast)

Today on Buzz Out Loud, we preview tomorrow's "awesome" Facebook announcement -- and we hope it's not just Skype integration. Microsoft is getting in bed with Baidu in China, but Cisco is getting in a much dirtier bed with China's government, helping build a massive surveillance system that we're sure will just be used to hand out traffic tickets. Plus, is #antisec officially in a world of hurt? We'll see.

Subscribe:  iTunes (MP3)iTunes (320x180)iTunes (640x360)RSS (MP3)RSS (320x180)RSS (640x360)Read more

Fox News reports Twitter hack to Secret Service

Fox News has alerted the U.S. Secret Service that the cable news show's Twitter feed was used today to publish false reports that President Obama had been killed.

The attack apparently was completed about 11 p.m. PT Sunday, when a tweet appeared that said, "Just regained full access to our Twitter and email. Happy 4th."

Shortly afterward came the first of several Obama-related tweets: "@BarackObama has just passed. The President is dead. A sad 4th of July, indeed. President Barack Obama is dead."

The tweets were still live on the Twitter Web site … Read more

The 404 852: Where it's always bummy in Philadelphia (podcast)

It's our last show before the three-day weekend, so we're wrapping up with a review of the movie box office, and some new services that'll help with the cost of tickets. We're also exploring the idea of 4D movie theaters, and quizzing Wilson on another episode of Tang that Tune. Also, be sure to tune into the second half of the show for the debut of Jeff's new recurring segment, Squishy Moments with Jeff Bakalar!

The 404 Digest for Episode 852

MoviePass: See unlimited movies in the theater for $50 a month. 4D movies: what the heckbeans is that? Do something cat! 2/5 stars for Transformers: Dark of the Moon.

Episode 852 Subscribe in iTunes (audio) | Subscribe in iTunes (video) | Subscribe in RSS Audio | Subscribe in RSS VideoRead more

The 404 846: Where we all get BlackBerry facials (podcast)

It's not as dirty as it sounds--a spa in New York City is offering treatment for the creases that supposedly form on your neck when you're constantly looking up and down while texting on your smartphone. Speaking of things that are sketchy, we're also talking about a Web site that will tell you if your e-mail address has been hacked. And celebrating Sonic the Hedgehog's 20th birthday party!

The 404 Digest for Episode 846

New Yorkers rush to get " BlackBerry facials." Happy 20th birthday to Sonic the Hedgehog: See you at Macy's! Fox News says magical new "iPhone" device may kill PS3/Xbox. How to know if you've been hacked. Dude, there's a star 30 light years away that's, like, spewing out water. Whoa.

Episode 847 Subscribe in iTunes (audio) | Subscribe in iTunes (video) | Subscribe in RSS Audio | Subscribe in RSS VideoRead more

Firefox continues to build in version 5

The bottom line: Firefox 5 is a worthy expression of Mozilla's ideals. The browser is competitively fast, sports a new minimalist look, and includes some excellently executed features. Unfortunately, that describes most of Firefox's competition, too.

Review: Firefox 5 is the first version of Firefox released under Mozilla's rapid-release cycle, which means that instead of seeing a new whole-number version once every year or two, you'll now see one every three months. This follows in the footsteps of Google Chrome, which adopted the rapid-release cycle a while ago and is now up to version 12 (at … Read more

Firefox continues to build in version 5

The bottom line: Firefox 5 is a worthy expression of Mozilla's ideals. The browser is competitively fast, sports a new minimalist look, and includes some excellently executed features. Unfortunately, that describes most of Firefox's competition, too.

Review: Firefox 5 is the first version of Firefox released under Mozilla's rapid-release cycle, which means that instead of seeing a new whole-number version once every year or two, you'll now see one every three months. This follows in the footsteps of Google Chrome, which adopted the rapid-release cycle a while ago and is now up to version 12 (at … Read more

Firefox continues to build in version 5

The bottom line: Firefox 5 is a worthy expression of Mozilla's ideals. The browser is competitively fast, sports a new minimalist look, and includes some excellently executed features. Unfortunately, that describes most of Firefox's competition, too.

Review: Firefox 5 is the first version of Firefox released under Mozilla's rapid-release cycle, which means that instead of seeing a new whole-number version once every year or two, you'll now see one every three months. This follows in the footsteps of Google Chrome, which adopted the rapid-release cycle a while ago and is now up to version 12 (at … Read more

Fox News ticker hacked with anti-Fox news?

Welcome to News Hacking Week, in which you must decide what is real and what is not. You aren't normally troubled by this because you commit yourself to one or other highly skewed news source.

However, having possibly not got over the fact that PBS didn't really report that Tupac was alive, well, and living in New Zealand, you must now decide whether Fox News ticker in New York was hacked with a slightly unusual form of fairness and balance.

Please watch the video I have embedded and decide whether you believe it to be real.

It seems … Read more